Customer reviews from sentrysafe.com
SentrySafe - Executive FIRE-SAFE - Black
Average customer rating
4.5
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
56
4 Stars
19
3 Stars
5
2 Stars
2
1 Star
1
96%of customers recommend this product.
(
74 out of
77)
Customer Reviews for SentrySafe - Executive FIRE-SAFE - Black
Customer Rating
2
Strong
on June 19, 2019
Posted by: Luluodetola
from Houston
I find this safe very strong. However I am unable to open it as the lights are no longer coming on and I have no idea how to use the key
I would recommend this to a friend!
Response from sentrysafe.comBy Shannon S, Customer Service, June 24, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com
Posted by: RDOB
from PA
Verified Purchase:Yes
I 've had a small SentrySafe for many years and had been very satisfied. The time has come to upgrade to a larger safe and after extensive reviews and comments about other company models at this price point, I selected the EF3428E. Very pleased with the construction and dealing with the SentrySafe organization. I saw other reviews that mention the inside lining was little loose. Mine was also, but this helped when I needed to lift it when bolting it down and running LED lighting. I just used a little contact cement when done and sealed it in place. Would buy again.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Bob1701
Gender:Male
Verified Purchase:Yes
Perfect for me needs as a pistol safe. Needs FRESH batteries or you will need the key. Handle gets loose and plastic plug is impossible to get out without breaking but it is cosmetic only and black tape works fine to replace. 3 shelves allows me to store magazines, pistols and ammo.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
5
Excellent size for home and great value for money
on September 7, 2014
Posted by: HappyInHouston
Gender:Female
Verified Purchase:Yes
Extremely happy with our purchase of this safe. Plenty of room for all the documents and other valuables to be stored. Nicely kitted out inside - lined, adjustable shelves. Very happy. Excellent value for the money.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Danny 63
from Monroe NC
Verified Purchase:Yes
Love the safe bolt to floor direction a little sketch but nice safe
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: skip
from ash grove mo
Verified Purchase:Yes
we had a sentrysafe in the past. It performed well in the fire when we lost the house.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Sorrysfe
from CA :(
Verified Purchase:Yes
The good news is the safe is a good size for important documents, small items as well as securing a handgun. So far access to the safe using the elec keypad functions well, as some other reviews mentioned that keypad could be an issue. The disappointing news is that the interior of the safe, behind the carpeted walls,
appears to be constructed of drywall, (this must be where it gets its fire resistant qualities). However when the safe arrived, the shelving brackets (4), are just screwed into the drywall of the safe walls. No anchors, so the screws had backed their way out - quality control issues - but then again the safe is manufactured in China so expectations should not be very high. So, thinking that customer service would be of assistance I discovered that customer service must be extremely backlogged and are pretty much unable to answer any phone calls. I think it can be a decent safe, but you may want to look elsewhere.
appears to be constructed of drywall, (this must be where it gets its fire resistant qualities). However when the safe arrived, the shelving brackets (4), are just screwed into the drywall of the safe walls. No anchors, so the screws had backed their way out - quality control issues - but then again the safe is manufactured in China so expectations should not be very high. So, thinking that customer service would be of assistance I discovered that customer service must be extremely backlogged and are pretty much unable to answer any phone calls. I think it can be a decent safe, but you may want to look elsewhere.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, January 17, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you do not want to call back, you can also use the "contact us" form found at www.sentrysafe.com. We can get in touch with you via a call back if you supply your phone number there.
Sentry Safe Customer Service
Sentry Safe Customer Service
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: COOKIE GRAMP
Verified Purchase:Yes
BEST SAFE I EVER PURCHASED, I CAN FINALLY HIDE MY COOKIES FROM MY GRANDSONS
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com