Customer reviews from sentrysafe.com
SentrySafe - Executive Fire-Safe
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
136
4 Stars
53
3 Stars
16
2 Stars
6
1 Star
14
87%of customers recommend this product.
(
181 out of
209)
Customer Reviews for SentrySafe - Executive Fire-Safe
Posted by: Anonymous
from Tampa, Florida
Verified Purchase:Yes
This safe is the perfect size. Easy to set up. The only issue was the water proof gasket is so thick the door could not open initially. Customer service was awesome and worked through the issue with me. Once i got the door open i removed. the gasket. I will t replace it with a thinner one of my own. Overall i am extremely happy with this safe
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: PSU97
from Hereford, PA
Verified Purchase:Yes
Good quality and is the perfect size for our family of 4.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Mr JL
from AZ
Verified Purchase:Yes
Works well and customer support was great with supplying missing manual.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Privacy
Verified Purchase:Yes
Very Nice!!!
We have bolted it to the floor, like the combination and the ability to use a key!!
My only problem, is I should have ordered a larger one!! HAHA!!
We have bolted it to the floor, like the combination and the ability to use a key!!
My only problem, is I should have ordered a larger one!! HAHA!!
Written by a customer while visiting sentrysafe.com
Customer Rating
3
Nice size but faulty handle
on June 20, 2023
Posted by: babyc1989
from Colorado
I really was looking forward to the size of the safe it was delivered slightly damaged but has worked well until now. I tried to access it as I keep my medications in there put of reach of small children as well as valuables. The handle snapped off in my hand. I tried the skeleton key to maybe try to manually open it and it won't even turn. Super disappointing. Hopefully will hear back from sentry for a trick if not I now have to call a locksmith so I can access my daily medications. Teach me next time to keep them safe and out of reach I guess.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, July 12, 2023
We apologize for the experience you’re having with your safe and appreciate your feedback. I will pass it along to our quality team. For further assistance, please call 1-800-828-1438 and we’ll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Anonymous
from Litchfield Park, AZ
Verified Purchase:Yes
Right now I do not have a positive outlook as far as my new Sentry Safe is concerned.
The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe.
The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't)
I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.
The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe.
The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't)
I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 13, 2023
We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Shannon G
from Wisconsin
Verified Purchase:Yes
We got the safe and there is a dent on top right front of the safe. The box was not damaged but the safe was.
I would recommend this to a friend!
Response from sentrysafe.comBy CS, June 13, 2023
We are sorry for the experience with your safe. It’s hard to pinpoint how this occurred. If you’d like to return the safe you will need to return it to the retailer that it was purchased from.
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: ACH Goose
from Louisiana
Verified Purchase:Yes
Very solid and strong built. Definitely the best brand name and best quality on the market.
Written by a customer while visiting sentrysafe.com