Customer reviews from sentrysafe.com
SentrySafe - Executive Fire-Safe
Average customer rating
4.3
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
132
4 Stars
53
3 Stars
16
2 Stars
6
1 Star
14
86%of customers recommend this product.
(
177 out of
205)
Customer Reviews for SentrySafe - Executive Fire-Safe
Posted by: JMJR
Gender:Male
Verified Purchase:Yes
Brought this safe after looking at it for over a year. It finally went on sale. Gives us peace of mind. Heavy enough so I know that one person can't carry it away. I can lag it down if I want. bolts are 1-3/8 thick. Carpeted insides. I even left a few dessicant bags in the baack to keep out all moisture to protect paperwork, even though it may not be needed. Seems to be constructed well. Can't say anymore until a disaster hits. And I'm not looking forward to one!
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Mr Harpo
from Ohio
Verified Purchase:Yes
Good sized safe for a decent prize. Quality of internal vertical shelve bracket placement is poor and cheap feel quality shelves. Other than that over all good safe, you do need to account for the door swing thickness (door thickness and handle) when thinking about placement.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Rich Fiorenza
from Woodstock GA
Verified Purchase:Yes
This is my third purchase of a SentrySafe product. My primary reason for continuing with SentrySafe is the excellent support and assistance I received when problems with the internal mechanism of my prior one. I am still using it in addition to the current one purchased.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Do not buy!
on June 28, 2024
Posted by: Tonya831
Garbage
Doesn’t open without multiple tries. Handle gets loose and then falls off. Anybody just needs a skeleton key to break into these. Not hard at all. I’m surprised they even sell these. What a joke.
Doesn’t open without multiple tries. Handle gets loose and then falls off. Anybody just needs a skeleton key to break into these. Not hard at all. I’m surprised they even sell these. What a joke.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 28, 2024
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Richard G
from Texas
Verified Purchase:Yes
Box was completely thrashed by the shipping company. I inspected it before signing and the safe looked ok—minor scratches and small dent. Sentry quality control isn’t good, I could tell that right off the bat. Interior shelf brackets are screwed in crooked and not tight. Interior lining isn’t glued in well—loose on all seams. Interior shelves are really cheap made. I bought this for the ETL 30 minute fire rating so hopefully it holds up if I ever have a fire. At 220 lbs the entire safe could easily be stolen by one person and isn’t as beefy as I thought it would be—definitely have to bolt it down. I’ve read other reviews that the locking mechanism and handle aren’t dependable so I will see after a few months of use if it breaks.
Response from sentrysafe.comBy eCommerce Support Team, June 3, 2021
Thanks for your feedback. This information will be shared back with our supplier for evaluation and improvements. If anything is needed, please do not hesitate to Call the SentrySafe Customer Care Line:
1-800-828-1438
1-800-828-1438
Written by a customer while visiting sentrysafe.com
Posted by: Jak Mehoffe
from Uranis
Verified Purchase:Yes
So I took delivery of this safe a couple three days ago. I read a lot of reviews previous to my purchase to ensure it was what I wanted.
Everyone is correct, it does have a very unique odor about it, I am hoping the Damp Rid will take it away.
The safe has four holes drilled in the case but only comes with two rubber washers and mounting bolts? The two upper holes revealed the material in between and you could not see directly through them. The two floor holes I could not see anything obstructing the passage other than the carpet inside.
So if you are going to purchase this safe, get some snug fitting rubber and steel washers along with some anchor bolts for the top holes in order to mount it with all four holes, or spend ten bucks and order their kit.
Either way once you have this sucker bolted down it is not going anywhere.
Everyone is correct, it does have a very unique odor about it, I am hoping the Damp Rid will take it away.
The safe has four holes drilled in the case but only comes with two rubber washers and mounting bolts? The two upper holes revealed the material in between and you could not see directly through them. The two floor holes I could not see anything obstructing the passage other than the carpet inside.
So if you are going to purchase this safe, get some snug fitting rubber and steel washers along with some anchor bolts for the top holes in order to mount it with all four holes, or spend ten bucks and order their kit.
Either way once you have this sucker bolted down it is not going anywhere.
"CAUTION" be careful when operating the key and taking off the faceplate, there are little plastic supports on the face that are very fragile. I broke one off but it does not seem to interfere with the faceplate.
I am very happy with my purchase and would recommend this safe to anyone who is planning on upgrading or buying for the first time. This is my 4th sentry safe and I have not been disappointed yet.
No, I would not recommend this to a friend.
Written by a customer while visiting sentrysafe.com
Customer Rating
4
Solid fireproof safe...water resistant as well!
on February 16, 2021
Posted by: RichL
from Tacoma, WA
Verified Purchase:Yes
This was the only safe in its size class which was water resistant in addition to being fireproof. Reasonably priced, and unlike other manufacturers, offered free delivery to the door...others would only deliver to the curb, which for a safe this size, would require more umph than this aging retiree possesses to push up a sloped driveway to the house.
The safe arrived in perfect condition, and opened right up once batteries (not included) were installed. The electronic lock was easy to program, and instructions and information (in a bag on the outside of the safe) were clear and easy to follow.
Internal shelves are padded and adjustable. This is a qualified gun safe, which, at least here in Washington State, means it is exempt from sales tax. For me a 10 percent bonus!
Hardware is included to bolt the safe to the floor for additional security, but at a few hundred pounds once loaded, is not something that could be carted away easily! Sadly, the safe comes with two bolt holes predrilled and unplugged in the bottom, which for those who rent or have hard concrete floors which can't be drilled, makes the safe less water resistant. I suppose placing it on a rubber sheet might work. In my case I bought a tube of silicon sealant, filled the holes and let it cure. It would be nice if this model came with rubber plugs or just made the holes as knockouts, but this is the only issue I had with the safe.
I have two smaller Sentry safes which have served me well for many years. This will likely be the last one I'll need to buy, and so far, I love it!
I have two smaller Sentry safes which have served me well for many years. This will likely be the last one I'll need to buy, and so far, I love it!
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Lock Mechanism Design Flaw
on July 15, 2021
Posted by: Chris KL
I store a few guns and then paperwork and other personal items. The safe is seldom opened. After a few years, the dial mechanism will not open due to a design flaw. Since this is over one year from purchase, Sentry will not fix or replace the safe. Their only recommendation was to hire a locksmith.
I would not recommend this or any other produce due to their inability to stand behind their product.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, July 21, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com