I was a bit skeptical about ordering a document safe in the first place. It was delivered and set in my garage for me to move to it's permanent location. Programming my personal entry code was easy, and in the end I will no longer need to pay the annual fee for a safe deposit box at my local bank. The only change I would like to make is to have a sixth locking bolt located on the bottom of the door.
I’ve owned this safe for 27 months and everything was fine until the handle became loose. I was fortunate enough to open the safe with the skeleton key but could not repair the handle as the threads are stripped. The handle turns in a complete circle and has pulled away from the door. I should have paid more attention to the reviews. What a shame because this was the perfect size. I even had a custom opening made in a professional closet organizer. I am so disappointed as I paid a lot of money for this safe.
Response from sentrysafe.comBy Noel H, Tech Support , October 31, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. The center cap on the handle can be removed to expose the screw that tightens the handle. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
For the price, this safe is very nice. It’s secure, spacious and easy to use. The only complaint is that the battery holder and keypad are plastic and feel like they could easily crack or break.
Excellent safe for home use at a reasonable price.
on September 9, 2019
Posted by: Mike655
from Athol, Ma
Verified Purchase:Yes
Worked perfectly after easy set up. Perfect size for our needs, large enough to hold all papers and valuables. Small enough to be placed with a furniture dolly.