Customer reviews from sentrysafe.com
SentrySafe - Executive Fire-Safe
Average customer rating
4.3
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
132
4 Stars
53
3 Stars
16
2 Stars
6
1 Star
14
86%of customers recommend this product.
(
177 out of
205)
Customer Reviews for SentrySafe - Executive Fire-Safe
Posted by: Kaddi
from Kitchener, Ontario
Verified Purchase:Yes
The safe is very sturdy, but it is missing the hooks and pocket that I have on the smaller size safe, also after almost a month it still smells chemicals when I open the door.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: JADF
Verified Purchase:Yes
Overall after a few days of ownership, a solid safe made in China. Be aware that the safe is not considered "water resistant" without bolting it to a floor using their supplied hardware and rubber lined washers. The lag bolts supplied were too small for their specified bit for concrete so double check everything is good from the factory before you drill into the floor.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Bobby C
from Texas
Verified Purchase:Yes
The safe is well built. Lots of storage. It is a great size safe for your home and is heavy and sturdy.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Duck
from Houston, Texas
Verified Purchase:Yes
Easy set up with clear and understandable instructions for use.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: ACH Goose
from Louisiana
Verified Purchase:Yes
Very solid and strong built. Definitely the best brand name and best quality on the market.
Written by a customer while visiting sentrysafe.com
Posted by: Shannon G
from Wisconsin
Verified Purchase:Yes
We got the safe and there is a dent on top right front of the safe. The box was not damaged but the safe was.
I would recommend this to a friend!
Response from sentrysafe.comBy CS, June 13, 2023
We are sorry for the experience with your safe. It’s hard to pinpoint how this occurred. If you’d like to return the safe you will need to return it to the retailer that it was purchased from.
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
We’re happy to help trouble shoot the safe with you if you would like, please give us a call at 1-800-828-1438.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Anonymous
from Litchfield Park, AZ
Verified Purchase:Yes
Right now I do not have a positive outlook as far as my new Sentry Safe is concerned.
The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe.
The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't)
I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.
The safe came with no factory passcode. I inadvertently locked the skeleton key in the safe.
The user passcode works on an intermittent basis (sometimes it works & sometimes it doesn't)
I have not been able to access the inside of this safe for a few days now. I have tried several times to open it with no good results.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 13, 2023
We are sorry for the experience with your safe. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
3
Nice size but faulty handle
on June 20, 2023
Posted by: babyc1989
from Colorado
I really was looking forward to the size of the safe it was delivered slightly damaged but has worked well until now. I tried to access it as I keep my medications in there put of reach of small children as well as valuables. The handle snapped off in my hand. I tried the skeleton key to maybe try to manually open it and it won't even turn. Super disappointing. Hopefully will hear back from sentry for a trick if not I now have to call a locksmith so I can access my daily medications. Teach me next time to keep them safe and out of reach I guess.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, July 12, 2023
We apologize for the experience you’re having with your safe and appreciate your feedback. I will pass it along to our quality team. For further assistance, please call 1-800-828-1438 and we’ll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com