Had an issue with the top bolt. Was told it is a common issue. Sent instruction on how to fix but I had to pay someone to do it because I couldn't get the screws on the door cover off without fear of stripping them. But it's all back together and the door closes and I'm happy with the safe.
Burglary was not my prime concern for buying this safe. We live in a secure building and theft would be very hard. However, 2 months ago someone left a candle burning in their apartment and it started a fire. There isn't a lot to burn. Can you say concrete, steel and firewalls. So the fire was a nonissue. However, the sprinkler system soaked 6 units on each floor from #23 to #18. Everything ruined. I was alarmed. I am the keeper of our family history. Most of which I have converted to DVD and CD formats. Furniture, electronics, etc. can be replaced; the family history can't. So I wanted a safe that would protect from fire long enough for the sprinklers to do their job, and keep it all dry. NOW THE ONLY PROBLEM WAS..... WHEN READING THE DIRECTIONS I FOUND OUT THE SAFE WOULD NOT BE WATERPROOF UNLESS IT WAS BOLTED TO THE FLOOR. THIS WAS NOT IN THE LITERATURE, BUT I DID FIND A WORKAROUND. SO I AM HAPPY, BUT I WISH I HAD KNOWN SOONER. MIGHT HAVE MADE ANOTHER CHOICE. By the way, quick delivery, easy to put into place, good size for our stuff, good build quality, and the price was right.
Needed to upgrade to a larger water/fire proof safe. Fits nicely into the corner of my closet. The electronic keypad is very convenient and key overridable in case of battery or my memory failure! Solidly built. Definitely requires two people to move it upstairs!
Box was completely thrashed by the shipping company. I inspected it before signing and the safe looked ok—minor scratches and small dent. Sentry quality control isn’t good, I could tell that right off the bat. Interior shelf brackets are screwed in crooked and not tight. Interior lining isn’t glued in well—loose on all seams. Interior shelves are really cheap made. I bought this for the ETL 30 minute fire rating so hopefully it holds up if I ever have a fire. At 220 lbs the entire safe could easily be stolen by one person and isn’t as beefy as I thought it would be—definitely have to bolt it down. I’ve read other reviews that the locking mechanism and handle aren’t dependable so I will see after a few months of use if it breaks.
Response from sentrysafe.comBy eCommerce Support Team, June 3, 2021
Thanks for your feedback. This information will be shared back with our supplier for evaluation and improvements. If anything is needed, please do not hesitate to Call the SentrySafe Customer Care Line: 1-800-828-1438
Just the right size, quality and price point. A great value. Very well built. Some of the reviews mention a smell inside. I suspect that they addressed this issue because ours is just fine (no smell).