Customer reviews from sentrysafe.com
SentrySafe - Executive Fire-Safe
Average customer rating
4.3
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
132
4 Stars
53
3 Stars
16
2 Stars
6
1 Star
14
86%of customers recommend this product.
(
177 out of
205)
Customer Reviews for SentrySafe - Executive Fire-Safe
Posted by: gary sher
Verified Purchase:Yes
Nice large safe
Horrible chemical smell inside the safe.
Horrible chemical smell inside the safe.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, October 19, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Very poor hardware quality
on October 22, 2021
Posted by: JLSpot01
from midwest
The electronic key pad quit working, you hear it click but you can't open the door. Resetting the code would help for about 2 or 3 openings and it would start the same process. I asked Sentry Safe several times for how to fix it, they acted like they didn't know what I was talking about. I could only open the safe with the key. Now the handle is so loose you can spin it 360 degrees. Safe itself is ok, the hardware is bad.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 1, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: PuddinTane
from Pittsburgh, PA
Verified Purchase:Yes
Horrible Craftsmanship! The inside felt lining is a mess, a lot of loose pieces! None of the 12 screws holding shelf brackets were tight and all are at an angle, they will not go in straight or tighten. Where is quality control? Very over priced for workmanship and quality of this safe!
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, January 25, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Costumer
from Ohio
Verified Purchase:Yes
As far as be secure I would have to say that I can’t get in, even with the factory code. Lights up green for a good code, but does not open. If it has a key it must be locked inside. Hopefully they will get back to me so I can use it as more than a paper weight.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, June 7, 2022
We are very sorry about the hold time you've experienced. We would like to opportunity to go over some possible trouble shooting tips with you. If you emailed us using the "contact us" form found at www.sentrysafe.com we will get back to you asap. Or you can give us a call directly at 1-800-828-1438.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: MrGreenJeans
from Alexandria
Verified Purchase:Yes
I like the size of the safe and the digital keypad. BUT, within 15 minutes the keypad broke and was impossible to re-insert. The safe is nearly useless.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, August 10, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: CANT USE NEW SAFE
from ARIZONA
Verified Purchase:Yes
STILL CAN NOT USE THIS PRODUCT PURCHASED IN JUNE!
Tried Customer service suggestion of new batteries and Battery receptacle still does not open with combo.
Tried Customer service suggestion of new batteries and Battery receptacle still does not open with combo.
This is a very poor made product.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, September 19, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Customer Rating
1
SentrySafe-EF4738E
on November 11, 2022
Posted by: Aimen Azara
from Dallas-Texas
I had a problem with opening the safe. The handle became loose and then broke.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 17, 2022
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss this further please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: JoVo
from AZ
Verified Purchase:Yes
I bought this for its size. I wish it was 1700 degrees for an hour but again I needed the size. It was very heavy so you will need a dolly and 2 people to move it. I had to insert the batteries twice to make the safe lock and unlock.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com