Customer reviews from sentrysafe.com
SentrySafe - Executive Fire-Safe
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
136
4 Stars
53
3 Stars
16
2 Stars
6
1 Star
14
87%of customers recommend this product.
(
181 out of
209)
Customer Reviews for SentrySafe - Executive Fire-Safe
Customer Rating
1
Very poor hardware quality
on October 22, 2021
Posted by: JLSpot01
from midwest
The electronic key pad quit working, you hear it click but you can't open the door. Resetting the code would help for about 2 or 3 openings and it would start the same process. I asked Sentry Safe several times for how to fix it, they acted like they didn't know what I was talking about. I could only open the safe with the key. Now the handle is so loose you can spin it 360 degrees. Safe itself is ok, the hardware is bad.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, November 1, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Jeff W
from Rhode Island
Verified Purchase:Yes
Very good size safe. Easy to anchor down. Easy to operate. My only issue is the broken clip for shelf rail and another missing clip.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Kim in Kansas
from Lawrence, KS
Verified Purchase:Yes
My love this safe because it is so easy to use and set up. I have had a dial safe before that I could never remember how to use it.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: gary sher
Verified Purchase:Yes
Nice large safe
Horrible chemical smell inside the safe.
Horrible chemical smell inside the safe.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, October 19, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would like to discuss further, please call 1-800-828-1438 and we'll be happy to assist you.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: DT2021
from SJC Calf.
Verified Purchase:Yes
although the safe is functional, we have had to wait 2 weeks to use it because of the offensive odor inside which the company says is due to the fabric glue used in manufacture. Also it had a chip in the paint finish and upon opening the front to insert the batteries there were 3 broken plastic pieces inside obviosly due to rough handling during manufacture. If it were not for the immense inconvenience, I would either demand a refund or replacement.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, October 15, 2021
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we'll be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Gkmp
from Moncton,nb
Verified Purchase:Yes
Lot of room, really rugged and great value.easy to open and close.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: MarchandJeff
from Virginia
Verified Purchase:Yes
Like the size and weight. Pretty heavy. Quality made.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Posted by: Teresa60
from Wichita, Kansas
Verified Purchase:Yes
It’s a great size for what I need it’s easy to set code.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com