Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
5
Love Love Love
on December 6, 2015
Posted by: Jorychi
from Texas
I'd been wanting for a while. A long while. Finally Black Friday I bought this thing. (First Black Friday purchase ever, too!) I got the Strawberry, and it's adorable. I'd heard people complain it stays on all the time, and then complain that it has to keep "preheating" ... well, if it stays on all the time it doesn't. LOL I have not had a single messed up pod, and my mom had some old ones she'd gotten as samples - and they worked. The only oops message we got was when my son didn't close it all the way. I originally wanted the bigger unit, but I bought this one because 1. it was on incredible sale, and 2. I wanted Strawberry. My initial thoughts were "Well, I don't drink THAT much coffee and the smaller reservoir won't be that big a problem ... besides all I'd really be upgrading for would be a color screen and color changing light in the reservoir ........ right?" I was wrong. Cracks me up how often we're refilling the thing. But that just shows how much we love it. It's getting a big workout. Bottom line: Keurig, where have you been all my life?
Pros: Cute As A Button, Fast brewing, Very easy to operate, Lots of variety
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: .
from Laingsburg, MI
Verified Purchase:Yes
I love the Keurig but it only lasts a year before I have to buy a new one. I'm on my 4h one.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is certainly not the experience we expect from our machines and we can understand your frustration. Please know that we are here to help if you should ever have an issue with your brewer. In fact, we would like to learn more about your experience. At your soonest convenience, please contact our consumer care group at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call and thank you for your review.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst purchase ever!
on December 6, 2016
Posted by: rene16
from Quarryville, PA
By far the one of the worst purchases made! This is my 3rd Keurig now (3rd unit being a warranty replacement). 1st old style unite was great but both 2.0 units pop the internal filter in k-cups and brew a cup full of grounds. Such a waste of money. Would not recommend buying. Next unit will be a Ninja coffee bar. Same features without the hassle
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, December 8, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
So disappointed!
on March 30, 2017
Posted by: oDawn
from Florida, United States
Gender:Female
I bought this and I am returning. I made a carafe of coffee using the reusable pod and it was like drinking colored water---no flavor at all! I can't wait for this to be improved----I love the concept of a 2 in 1 brewer.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
RETURNED MINES
on October 19, 2015
Posted by: Queenie
from Augusta, GA
Verified Purchase:No
Very disappointed with my new 2.0 Brewer. Coffee grinds kept getting into my coffee and the water temp wasn't hot enough. When making tea I could only chose from 4oz or 6oz of water. So I had to brew twice just to get a 8oz cup of tea. My old k-pods with the keruig stamp on them still wouldn't work in this new model. So I wasted about 3 boxes of coffee trying to make them work. I guess I should have stopped while I was ahead, but I told that the old pods would work. Last but not least, who likes to tastes coffee grinds in your coffee? But I must admit that the customer service at Keruig was very nice about my problems and offer to replace the unit at no cost to me, but I decided to return it back to the retail store and pulled the old keruig out of retirement.
Pros: Love The Style And Color
Cons: Can't Use My Old Pods, Hot Water Only In 4 6oz, Temp Of Coffee Wasn't Hot, Coffee Grinds In My Coffe
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Sadly Dissatisfied
on November 2, 2015
Posted by: PT2
from Holland, MI
Verified Purchase:No
We use a Keurig primarily for when just one person is going to have a cup or when we have company over and we want to offer both caffeinated or decaffeinated. Our old Keurig broke and so we decided to venture into the world of 2.0. We ordered this one in orange (to my wife's joy), and within a week, it was giving us significant grounds in the coffee. We called customer support, went through some tests, and then they sent us new one. We received the new one and within the first or second brew, we had grounds! We went through tests again and to no avail. We asked customer support to send us a different and upgraded Keurig - which they did, and we are within a week of that one. So far, so great. That said, there must be some type of defect with this type of Keurig. I can't imagine we received the two totally odd ones in a batch.
Pros: Customer Service
Cons: The Keurig Itself
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Wonderful product
on November 7, 2015
Posted by: Anonymous
from Tucson, AZ
Verified Purchase:No
I use this every morning. It is so simple to use and brews quickly. It even heats up more quickly than it said it would. When I first got it, which was last week, it wouldn't brew a 10oz cup whn using a k-cup. Only 8oz would come out. However, I could get 10oz of hot water. I called and they quickly replaced the part that held the k-cups. It now brews 10oz with a k-cup, so I am very pleased. I couldn't ask anything more than this. I like having a bunch of choices since drinking the same thing over and over gets boring to me. Thanks Keuring!
Pros: Quick brewing, Easy to use, Lots Of K-cup Choices, Coffee tastes great
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Easy to use, upset about the pods
on December 9, 2015
Posted by: Jackie for the office
from Pennsauken, NJ
Verified Purchase:No
I have loved keurig for years now. I recently saw the 2.0 in the store and bought it for my office. However, the downside that I have is that I have many pods that Kuerig does not have that it will not let me use. I wish that there would have been some sort of disclaimer on it because that would have possibly changed my mind about buying it. Also, I have been having an issue with a small amount coffee grounds ending up in my cup when it brews. I have used the maintenance tool multiple times and it has not alleviated it.
Pros: Easy to clean, Easy to use
Cons: Can Not Use Old Pods
I would recommend this to a friend!
Written by a customer while visiting keurig.com