Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
5
Love the purple
on July 8, 2017
Posted by: Boxermama
from Lincoln, NE, United States
Gender:Female
Love the new brewer and the fact that I could make a carafe with it. However, I can't get it to shut off. Very easy to turn it on but I usually have to unplug to turn it off.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worst Keurig Ever
on November 23, 2015
Posted by: Coffee Drinker
from Independence, KY
Verified Purchase:No
The system offers the ability to brew a 4, 6, 8, or 10 ounce cup. If choose 10 ounce and the majority of the time get 4 ounces. I choose 4 ounces and get anywhere from 2 to 10 ounces all at once. The computer system does not distribute the water measurements correctly and has caused much frustration. I will never buy a Keurig again!
Cons: Underfills Or Overfills, Incorrect Cup Measurement
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review and feedback. This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Love it now, hate it later
on November 25, 2015
Posted by: nommorekeurigs
from Detroit, MI
Verified Purchase:No
Like so many other Keurigs, mine worked for a few months, then started only pumping a fraction of a cup. Did all the usual things that customer service suggests...ran cleaner through it multiple times, cleaned the needle (which wasn't plugged), etc. It finally stopped working altogether. Called Keurig and was told they would send me a new brewer...at a small discount. No thanks. The problem with a Keurig is the pump. It malfunctions. So for all those who post reviews like "I love it!", come back in a few months and let us know if you still love it. That's the problem with most reviewers. they don't wait and see how long the product lasts.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on November 23, 2015
Posted by: Mel
from Long Island, NY
Verified Purchase:No
I had my 2.0 for about two months when it started to just drip coffee, got stuck in preheat even after the tank was full. I knew it was going to die on us when it wasn't make a full 8 or 10 oz cup, but I was excepting to get at least a year or two. I returned it thinking maybe it was just defective, but now two days later, we are experiencing the same issue! I will be returning it again and we will NOT be getting another. Back to the old fashioned coffee pot!
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
What's up with the "opps" message?
on November 25, 2015
Posted by: ATX girl
from Austin, TX
Verified Purchase:No
Was so excited to get this new 2.0 Keurig. Got it in the turquoise color and it's so cute. HOWEVER, we soon noticed it only accepts "K-brewed cups" with a white rim. All our other older pods (that were recently purchased at a discount home store) like "Tullys", Grande Kaffe /Classic salted caramel, Celestial iced tea (sweet raspberry black tea & southern sweet black tea) do not work. Instead you get the error message....OOPS! Fortunately, our old Keurig will still brew the cups. Not a fan of this new machine, b/c of that issue.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
5
Best features
on November 8, 2018
Posted by: Sallyfrmdvalley
from Mount Vernon, IN
Gender:Female
I’ve had 3 of these machines and they are by far have the best features. I have to use a k-select at the moment and I have to say, I really miss my K250!! I’m going to have to buy another one. Hopefully they don’t discontinue this model.. if they have BRING IT BACK!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Replacement Brewer for the K250 which is now called the K200
on September 25, 2015
Posted by: RIKSTIR
from Newmarket,NH
Verified Purchase:No
After 4 tries I finally received a brewer that works. Originally it was called the K250 and they changed the name to the K200. Due to the change they no longer give you the free coffee samples which is fine. It took them 4 months to finally get me the correct water filter kit. With this order I received a water filter but they left out the 2 free cartridges and they left out the descaling solution. As far as I'm concerned when you replace something it should be the entire kit as advertised. Also when I registered this brewer I was told I would receive another email with a coupon good for 2 boxes of coffee when you purchase 2 boxes with free shipping which they didn'tdo. The first brewer didn't have the water filter kit and it took them 4 months to get one by them sending me a second brewer replacement kit. This second one was missing the drp tray so I had to keep the original from the first brewer. The 2nd brewer also had a crack in the plastic resorvior so I had to keep the one that came with the first brewer. So then they sent me a third brwer but they were out of the black and I wasn't told that was just temporary so I had to pick another color which was hidious if you're a guy. 2 days later when I wrote the review I received a call saying they could send the black one and this one works but my opinion is whether it's a replacement or not, everything that is supposed to come with the K250(K200) should still come with it. Last of all when I registered this brewer I was told specifically by the representative I would receive a coupon good for 2 free boxes of coffee when you purchase 2 by email even though it was a replacement. This did not happen at all. If you're going to purchase a brewer by Keurig don't believe everything they tell or promise you.
Cons: They Left Out Things, No Descaling Solution, No Water Filters
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Very disappointed
on December 10, 2015
Posted by: Susan G
from Ohio
Verified Purchase:No
I read the reviews about the pods, but I knew all the pods I had said, "Keurig" on the box and were the same companies that Keurig is partnered with, so I didn't think my five boxes of pods would go to waste. Apparently I was wrong and they won't work in my brewer. These pods are not inexpensive and I feel that I have wasted a lot of money trying to upgrade my model. I think Keurig should have really thought this through better. Why alienate your own customers this way. I can't believe anyone is going to be happy throwing away all their unused pods. If my pods would have worked I would have been happy with my purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com