Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
1
Brew Interrupted
on March 31, 2016
Posted by: Coffee Needed Bad!!!
from Texas
Verified Purchase:No
I received this coffee pot for a gift. After several cups of coffee i started getting the message: Brew interrupted. I called the company and they sent me a new one. After the 4th cup it started saying the same thing again. This time they sent me a new part. After the 5th cup of coffee it started doing the same thing again. Once again they sent me a new one. If it messes up again, I'm going to insist on a different model. I am not happy with this one at all.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your most recent review on www.keurig.com. We are sorry to hear that you’re disappointed in your purchase of a 2.0 Brewer. That’s certainly not the experience we wanted you to have.
We would love to find a resolution that suits your needs. Please contact our corporate office directly with the serial number from the brewer to discuss the options available to you. Please contact our corporate office at 1-877-208-9991, dial option 1. Representatives are available M-F from 8 a.m.–5pm EST to assist you. We hope this information has been helpful.
We would love to find a resolution that suits your needs. Please contact our corporate office directly with the serial number from the brewer to discuss the options available to you. Please contact our corporate office at 1-877-208-9991, dial option 1. Representatives are available M-F from 8 a.m.–5pm EST to assist you. We hope this information has been helpful.
Written by a customer while visiting keurig.com
Customer Rating
1
Keurig 2.0 - Not the same quality as the first Keurigs
on March 30, 2016
Posted by: Jenny
from Mid-Ohio
Verified Purchase:No
I bought this Keurig at Christmas time, loved the color Teal and it matched my kitchen perfectly. My old Keurig was almost 3 years old so I thought it was time for an upgrade. BIG mistake. I started getting the 'Brew interrupted, needle under pressure' error message after a couple of weeks of use, but would be ok after I went through the whole cleaning process. Then it started happening more frequently, then daily. So I called the 888 number. Customer service was great after I explained that I did everything Google told me to do to fix the problem. The good news was they'd send me a new one out, bad news no Teal. No biggie. Receive a Pearl White one and very first time using it, get the same error. Go through the whole cleaning process and still ERROR. So I call again, they'd said they'd send another Pearl White one. I got it yesterday and it was Black AND second cup of coffee, SAME ERROR MESSAGE and coffee grounds in my coffee. So now what?????
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
!!!!WARNING DO NOT BUY!!! READ BELOW
on September 3, 2015
Posted by: ANGUSMAC
from LAUREL HIGHLANDS, PA
Verified Purchase:No
I BOUGHT THIS TO REPLACE MY HOME COFFE MAKER (HAMILTON BEECH), THAT MADE LOUSY COFFEE. I HAVE A KEURIG 1.0 IN MY OFFICE THAT USES A REFILLABLE K-CUP W/ AN ADAPTER. THE NEW UNIT (2.0) WILL ONLY WORK W/ KEURIG K-CUPS AND KEURIG DOES NOT MAKE A REFILLABLE K-CUP FOR THE 2.0 SYSTEM AT THIS TIME. I RESOVED ALL PROBLEMS BY PEELING OFF A FRESHLEY BREWED KEURIG K-CUP TOP ( THE HEAT RELEASED THE GLUE ON THE CUP TOP) AND PLACED IT PRINTED SIDE UP ON PAKING TAPE (STICKY SIDE UP) THEN TAPED THAT TAPE WITH PRINTED SIDE UP TO MY REFILLABLE TOP. I THEN INSERTED THE REFILLABLE K-CUP IN THE THE 2.0 UNIT, CLOSED THE TOP, THEN OPENED THE UNIT AND PRESSED THE EXPOSED TAPE ON TO THE EXPOSED BOTTOM OF LID (CLOSING MECHINISM). IT WOKED FINE BUT DID NOT HAVE THE FULL MENU.!!!! TO FIX THAT, I USED A SMALL 1/32 SCALE SLOT CAR MAGNET AND PLACED IT ON THE BOTTOM EDGE OF THE K-CUP INSERT HOLDER. IT HOLDS MAGNETICALLY IN A VERTICLE POSITION AUTOMACTICALLY. VIOLA!!!!!! I NOW HAVE FULL MENU AND CARAFE CAPABILITY AND AM USING MY AFTER MARKET REFILLABLE K-CUP!!! SHAME ON YOU KEURIG!!!!!!!! FOR GETTING GREEDY ABOUT YOUR COFFEE SALES!!! TO RE-DESIGN A QUALITY COFFEE MAKER THAT WILL NOT ALLOW THE CUSTOMER TO USE THE COFFEE OF HIS CHOICE IS UNCONSCIENABLE AND DOWN RIGHT WRONG!!!! WHEN I NEED TO REPLACE EITHER OF MY 2 KEURIGS IT WILL BE WITH A DIFFFEERNT BRAND THAT IS NOT PROPRITARY!!! KEURIG HAS LOST MY BUSINESS FOREVER!!!! FOR BEING GREEDY AND UNETHICAL!!!!
Pros: Multiple Settings, Easy to use, Accommodates All Cup Sizes, Stylish
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review and feedback. We’ve heard consumers’ requests and we are actively working on technology advancements to ensure we have a My K-Cup® reusable filter solution that will be compatible with the Keurig 2.0 technology. We’re still refining the technology. Our plan is to introduce it for the 2015 holiday season. We also offer 500 varieties from 75 brands of pods for our customers to choose from. Visit www.Keurig.com for an updated/detailed list of pods. We hope this information is helpful.
Written by a customer while visiting keurig.com
Customer Rating
5
Keurig 250 plus
on October 22, 2016
Posted by: Suemel
from Florida
Gender:Female
I brought this yesterday in the new color "Oasis". I'm very happy with it and the color fits right into my Florida kitchen. This is my first Keurig and I'm sure it won't be the last. The large reservoir was the reason I chose this model.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
In Love!
on February 1, 2017
Posted by: Laura P
from New York City
Gender:Female
I bought my Kuerig almost a month ago in Serenity aka Periwinkle, lol And I absolutely love it! Its been working with no issues. And honestly I'm 100% obsessed with this color. Its currently sold out in Serenity which makes me ever so glad I got it before hand. Honestly will buy every single time! Please don't let this be a limited color Kuerig. You guys have me for life as a customer!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
2.0 k350
on February 26, 2016
Posted by: Anonymous
from NC
Verified Purchase:No
Just bought this yesterday. K350 2.0. I hate it. Coffee is not hot, nor did it brew 10oz. This was the main reason I decided on this model. Very disappointing.
Cons: I Just Bought This One, Did Not Brew 10oz, Coffee Is Not Hot
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Luv it
on December 16, 2016
Posted by: McShu
from Syr.NY
Gender:Female
Love the color Serenity, it's a lovely lavender blue. The machine is easy to operate and it arrived very quickly .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Not compatible with all k-cups
on May 20, 2015
Posted by: SD
from Diamond Bar, CA
Verified Purchase:No
This brewer is great, in theory. I have been trying to use it for all different brands and drinks available in k-cup form. The My K-cup does not work. Dark roast Newman's own doesn't work. Starbucks Verona blend doesn't work. Snapple iced teas don't work. I am pretty disappointed that I need to keep an old keurig around when I have such a gorgeous, fast, convenient machine.
Pros: Stylish, Durable, Fast, Multiple Settings, Easy to use
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
We understand your frustration, apologize for the inconvenience and want to help. Call our Customer Service Team at 866-901-2739. We have representatives available 7 days a week from 7 a.m. to Midnight eastern standard time. We look forward to hearing from you.
Written by a customer while visiting keurig.com