Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Posted by: Anonymous
from Darien Center NY
Verified Purchase:Yes
I received a Keurig coffee maker as a gift and was so excited to try it. After trying 10 times to make a cup of coffee, I called company to complain. They sent a new one free of charge, but had the same thing happen with the replacement. Very, very disappointed.
Cons: Tasted Like Plastic 10x
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review! This is certainly not the experience we expect from our brewing system and can understand your frustration. Please let us make it right. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our team is available seven days a week from 7:00 am to Midnight, Est. We look forward to resolving this issue!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on March 31, 2016
Posted by: Anne
from Monticello, In
Verified Purchase:No
I've had 2 Mini kuerigs for some time but bought a 2.0 because it said it had 9 brew sizes. Not. Still can't get more than 10 ounces of coffee. Who has a mug that small?!?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
I loved it, until...
on February 6, 2017
Posted by: blonde news chick
from Mankato, MN
Gender:Female
I got this brewer as a Christmas gift in 2015, so just over a year ago, because my significant other understands I am an absolute coffee fanatic.
Followed all of the use instructions, descaled and replaced the filter regularly over the past year.
A few weeks ago the alert that the brewer needed more water added to the reservoir quit working, and this morning when trying to brew a cup it just says "add more water" on the display, even though the reservoir is full, and I could not brew much needed 3am coffee.
Just my bad luck, I suppose, that it became unusable soon after the warranty ended.
Still, I purchased my first Keurig in about 2005 -- super basic but brewed a great cup quickly -- and although it had been through about a half-dozen state to state moves and looked sort of beat up, it worked well for more than a decade before I replaced it with this Christmas gift.
I'm still a Keurig fan -- just bummed that my most recent experience ended so poorly.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, February 9, 2017
Hello and thank you for your review and feedback. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Not to my liking
on December 1, 2017
Posted by: Noah0199
from Indianapolis, IN, United States
Gender:Female
I bought this a few weeks ago, and I have wasted more coffee as it continually gives me grounds. I have followed directions, but I hate this coffee pot , I have had Keurig for years with no problem. but this one is the pits.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
very very disappointed
on October 16, 2015
Posted by: coffee lover
from Iowa
Verified Purchase:No
I have had a keurig for 4 years. LOVED it, have not had a single problem. I saw the 2.0 came in orange, so I decided to splurge. WORST decision ever! I have literally 70 kcups and I can't use any of them! I proceeded to use the samples that came with my new one, and the keurig keeps saying there is a water pressure problem, and to remove the pod. This went on for an hour. I am sending this back and getting another brand, NOT a keurig.
Pros: More Cup Sizes, Love The Colors, Hot Water Option
Cons: Can't Use My Kcups
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
K200 disappointing
on October 17, 2015
Posted by: The night owl
from St. Cloud, FL
Verified Purchase:No
I waited for years to buy a Keurig, only to return in less than a week. Drink coffee every day and very disappointed this machine is not at all what I hoped. Not sure I will try different model.
Pros: Colors
Cons: Slow Brew, Noisey
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on November 27, 2015
Posted by: Jen
from Springfield, Massachusetts
Verified Purchase:No
I picked it up drain the Black Friday sale yesterday and am already in love. It was quick easy and a no-brainer to set up. It came with a few K cops but I've already tried. I cannot wait to use less and save on money from coffee shops.
Pros: Time Saver, Sleek Looking, Lots Of Options, Convenient
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed - Celestial Tea K-cups are not compatible
on December 18, 2015
Posted by: Ex-Keurig fan
from Plano, TX
Verified Purchase:No
I was very disappointed to learn that the Celestial Seasonings Herbal Tea K-Cups were not compatible with this model. They worked just fine with my old Cuisinart Keurig machine. Would not have bought it if I had known.
Cons: Not As Good As My Old One
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We’re sorry to learn that you have k-cup pods that will not brew in your new 2.0 brewing system. We would love the opportunity to make this right. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from7:00 am to Midnight, Est. We look forward to your call!
Written by a customer while visiting keurig.com