Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
2
K250 is just OK
on February 3, 2016
Posted by: Pete
from Aurora Illinois
Verified Purchase:No
Keurig has great products, but the K250 is a bit off target. My 1st unit had to be returned unused because it was defective. Great customer service replaced it quickly. My second unit works but I often still get a message the needle is clogged even when the unit is empty. It quickly resets by cycling the handle up the close again to clear it. The rear reservoir is not convenient. It was a gift, but next time I'll definitely get a model with a side reservoir.
Pros: Gets Me My Single Brew, Convenient
Cons: 1st Had To Be Returned, Reservoir Placed Badly
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
2
Not hot enough!
on March 18, 2016
Posted by: Kay
from Las Vegas, NV
Verified Purchase:No
I was excited to purchase this as my very 1st Keurig machine and the price was not over my budget. I like the simplicity look of this machine but after a few use I find this machine fall short on a couple of performance issue. The water does not get hot enough! I have to sometimes fall back on my old school drip coffee maker on super cold mornings for a really hot cup. Also, I've wasted quite a few new pods because the machine does not recognize it. Try taking the same pod out and putting it back or unplugging the machine to trick it and it still does the same thing. Not really happy for wasting a perfectly new pod.
Pros: Compact Size, Cup Size Selection, Easy To Use Fast
Cons: Water not hot enough, Pod Recognition Problem
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for reviewing your K250 brewing system. We’re sorry to learn that you’re experiencing an issue with the temperature of your beverages and we would be more than happy to assist you. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our group is available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you and again we apologize for your inconvenience.
Written by a customer while visiting keurig.com
Customer Rating
1
Not Nearly As Great As The Original Keurig
on August 14, 2016
Posted by: amy4773
from Roseville, CA, United States
Gender:Female
Sadly my original Keurig died and I needed a replacement. I though this smaller, sleeker model would fit the bill. Sadly, it doesn't. The water reservoir doesn't hold much and it has to be filled from the back of the machine. So if you have your machine under a cabinet, it's quite inconvenient. Also, I have NO idea how to change the filter. I'm prompted to do so but I can't find it and the manual doesn't tell me either. If this were my only Keurig experience, I'd never buy another one. This thing stinks. Spring for a pricier model.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, August 16, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
2
New K250: havoc on carafe options
on August 15, 2016
Posted by: JL78
from Marietta, GA, United States
Gender:Male
I am disappointed that Keurig has made changes to prevent the carafe settings from working...with a carafe! with a K-carafe or My K-Cup Hot!!! I feel like I've wasted $140 (machine + carafe) and can't use what the product was advertised to do. (I'd upload a pic, but this website won't let me.)
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, August 18, 2016
Thank you for taking the time to review your brewer. We’re sorry to learn about your experience and would like to offer our assistance. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
5
Great convenience for the beginning of my day
on September 12, 2016
Posted by: Gene48
from Shawnee, Ks
Gender:Male
Verified Purchase:Yes
You replaced my broken one "still in warranty" fast and courteous people.. thank you...
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JohnT
from St. Charles mo
Verified Purchase:Yes
Bought our new Keurig a few weeks ago and am enjoying the convenience and exploring some different coffees. Found that adding an ounce or two of water to a larger cup and brewing on strong I can get a little larger serving if needed. Only downside is the Keurig is kind of noisy. I guess that's normal. Recommend the unit highly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Sometimes it works
on September 14, 2016
Posted by: Nancita
from Hillsboro, OR, United States
Gender:Female
I got this as a gift, I was super excited but every month I spend one week trying to figure out why it says that the water is under pressure and it won't work. I done everything in the book but nothings gets solved. I talked to customer service and same. When it brews it's great, the coffee is good it's just very frustrating!
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, September 15, 2016
Oh no! We are sorry to hear that you are receiving an error message while using your brewing system. We can understand your frustration and would like to work with you to resolve the issue. At your convenience, please contact our consumer care representatives at 866-901-2739. We look forward to hearing from you!
Written by a customer while visiting keurig.com
Posted by: Omehenk
from Tempe, AZ
Gender:Male
Verified Purchase:Yes
We received this unit as a replacement for a Keurig K222 which was defect and under warranty. This unit is a bit smaller which we like and works perfectly so far. The water reservoir is not as accessible as at the old model, but that is no big inconvenience.
I would recommend this to a friend!
Written by a customer while visiting keurig.com