Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
1
Will be returning due to limits on coffee brands
on December 17, 2015
Posted by: Vanessa
from Massachusetts
Verified Purchase:No
I purchased this as a Christmas gift for my husband, to replace a Keurig Mini that has been positively plagued by problems with grounds continually clogging the needle, etc. It's so disappointing to see in other reviews that while this is a new and improved product, the malfunction continues to be a recurring problem. But the biggest reason that I am returning this machine without giving it to my husband is the restriction on which coffee pods can be used in the machine. We like to use Dunkin coffee, among others. Though this restriction on Keurig's part is a classic capitalist move, it just seems downright unAmerican. It's laughable to see Keurig respond to complaints about this limitation with the comment, "We're sorry to hear you have k-cup pods that will not brew in your new 2.0 K250. " They're sorry to hear it? It's exactly what they wanted. They designed it that way. Sorry, but I just can't support that kind of corporate malfeasance.
Cons: Unamerican, Same Keurig Issues
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
In order for us to deliver the optimal and safest brewing experience, the Keurig 2.0 reads the lid to recognize the type of beverage pod that has been inserted. Our new Keurig brewed technology offers a wide and diverse portfolio of 400 beverages from 60 brands, giving users an abundance of choices. With Keurig 2.0, you will find the beverages you already love, and perhaps even something new to love, including nine of the 10 best-selling brands in America such as Folgers, Maxwell House, Starbucks, Dunkin’ Donuts, Eight O’Clock, and Peet’s.
Written by a customer while visiting keurig.com
Customer Rating
2
Held hostage to Keurig brand k-cups!
on February 11, 2016
Posted by: Customer
from Georgia
Verified Purchase:No
I've owned A Keurig coffee maker for several years now. I decided to buy the K200 and found out Keurig has now added a sensor that will only allow it to use the Keurig brand k-cups. I refuse to let a coffee maker tell me what kind of coffee I have to buy since I don't always use their brand. I returned the coffee maker. Keurig will tell you it's done to give you the best brew. I think it's just to force you to buy their product. Keurig needs to rethink this latest "innovation". Guess I'll buy a Mr Coffee brand next that accepts the k-cups.
Pros: MAKES GREAT COFFEE
Cons: Only Accepts Keurig Brand
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Our Keurig 2.0 Brewing Technology allows the brewer and the pack to communicate in order to enable the brewer to recognize the inserted Keurig pack and optimize to the recommended, customized setting for that particular beverage. With the added consumer benefits of our Keurig 2.0 brewer, including the ability to brew a carafe, it is critical for performance and safety reasons that the system brews packs with the Keurig Brewed logo. Every k-cup pod we package is compatible with Keurig 2.0. This includes over 500 varieties from more than 60 brands, including nine of the 10 best-selling brands in America such as Folgers, Maxwell House, Starbucks, Dunkin’ Donuts, Eight O’Clock, and Peet’s. Finally, the Keurig 2.0 My K-cup reusable accessory enables the user to brew any ground coffee in any Keurig 2.0 brewing system. We hope this information helps and we thank you for your review!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't Work
on February 18, 2016
Posted by: Ldygator
from Reedsport OR
Verified Purchase:No
Have 350 model but this isn't listed anymore. Less than a yr after purchase it quit reading labels and began to reject Keurig brand k-cups. Called in & was told this was not possible and I was just not cleaning the machine properly. This was not first one I owned and it was being cleaned regularly and properly. Keurig wouldn't replace - instead sent a "cleaning kit" which was useless. Husband is furious that it requires putting K-cup in and out anywhere from 5 to 10 times before machine will read. Isn't worth the aggravation and wouldn't recommend to my worst enemy. It's a shame - we loved our original Keurig which gave out from constant use.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for reviewing your K350 brewing system. We’re sorry to learn that your machine is not reading your k-cup pods correctly. As we understand this is frustrating, please call our consumer care team at 866-901-2739 so we can make this right. Our team is available seven days a week from 7:00 am to Midnight, Est. We look forward to your call and resolving this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed!
on January 28, 2017
Posted by: MesseyBessey
from Raleigh, NC
Gender:Female
Noisy, difficult to fill the tank (tank will not clear my upper kitchen cabinets if I try to remove), condensation drips everywhere when you remove lid to tank, on strong setting it spews coffee grounds every where, can use only Keurig brand cup (which is not the best coffee in the world), packaging is misleading - thought I would be able to brew 5 different sizes but not without using a different size K-cup which don't seem to be available anywhere. Brewer is so light weight that when you lift the handle to insert the pod the whole coffee maker lifts up. Tank is too small. Only purchased this coffee brewer because I wanted a white one to coordinate with my kitchen. Too expensive for how cheaply made it seems to be. Prices of this model have dropped at local retailers.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, January 30, 2017
Thank you for your review and feedback. We’re sorry to learn that your machine is not functioning properly and would be more than happy to assist you. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Kerrigan 250 - a major product fail
on January 31, 2017
Posted by: YogiABB
from Tulsa, OK
I got this as a gift for Christmas and I wish I hadn't. First off it does not work on non-Keurig pods. I got on their support line today and they said such a notice was on the packaging. I have the packaging with me and I looked again at all six sides and there is no notice that non-Keurig branded pods will not work. So I took one of the Keurig pods that came with the machine and taping the top on my pods and it is working fine. Second the touch screen is something that works seldom. It was suggested that I unplug the unit to reset the screen. That's a great suggestion that I crawl under my desk to unplug it every time I want to use this product. Third, it only goes to 10 oz when I can get the screen to work. If i want the standard 12 oz size I have to spend even more money.
This is bad product. I wish I could return it but it was a gift and I cannot. I am going to use my old keurig and I am telling everybody I know about this. I am putting it back in the box and leave it out so I can tell people about it.
Thanks very much and by the way, your support person was very nice and tried to be helpful but it is kind of hard for her to do much when she has to support something as bad as this.
My suggestion is to let the units make 12 oz cups, get rid of the touch screen until you get technology that works, and drop the technology that restricts the use to just keurig branded cups.
Final verdict is that this model is a failure.
This is bad product. I wish I could return it but it was a gift and I cannot. I am going to use my old keurig and I am telling everybody I know about this. I am putting it back in the box and leave it out so I can tell people about it.
Thanks very much and by the way, your support person was very nice and tried to be helpful but it is kind of hard for her to do much when she has to support something as bad as this.
My suggestion is to let the units make 12 oz cups, get rid of the touch screen until you get technology that works, and drop the technology that restricts the use to just keurig branded cups.
Final verdict is that this model is a failure.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, February 2, 2017
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 K250 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Very dissapointed
on November 18, 2015
Posted by: Richardson
from Texas
Verified Purchase:No
6 months ago i bought this keurig, i am now on my 3rd coffee pot. Each time it breaks i call keurig and they just send me a new one. It works for a little while and then it will get stuck preheating, it will stop recognizing k-cups, and then it begins spewing coffee grounds out of the keurig and all over my kitchen. Its not worth the money!
Pros: Good when it works, Easy to use
Cons: Very slow, Gets Stuck Pre Heating, Can Only Use Keurig K-cup, Not Enough Coffee Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Funny plastic taste
on February 19, 2016
Posted by: Jenn
from Salem, Oregon
Verified Purchase:No
I have used Keurig makers for many many years. The new 2.0 has a flaw - no matter what we brew - coffee, hot chocolate, tea even water tastes like burnt plastic.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
2
CAN NOT BREW A REFILLABLE CUP
on September 9, 2015
Posted by: Not a FAN!!!
from Colorado
Verified Purchase:No
Everyone always brags that they have a Keurig, so I had a Black and Decker that did not like to brew the same size cup each time I used it. SO I finally went and bought a new Keurig. I AM UPSET that I can not brew my own coffee in an aftermarket pod where I add coffee to it like I could with my last one. I like being able to do this for one it is way cheaper. SO does Keurig only care about sales and NOT the customer. If they do not change this and make an adapter to let me do this, then I will look for a replacement so I can use my own coffee. I can not believe that I can't and I am very upset about this But no one from Keurig will see this and based on them not letting me brew my own coffee I can only assume they don't care.
Pros: Fast, Easy to use, Durable, Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com