Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
5
Love these Bewers
on December 26, 2015
Posted by: Katie the salesperson
from Ann Arbor, MI
Verified Purchase:No
I love keurig brewes, this is my third one, the first two were the orginal brewers, first one broke in a move cross country, I have had them for 4+ years and recieved the orange as a gift for christmas, It is usally just me that drinks coffee with my spouse ocassinaly, but I love the fact that when I do have people over I can brew a kraft, the customer service has always been great, and this is nice because if also gives you the option to use a water filter as well.
Pros: Fexability, Matches Decor, Compact
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
SAVE YOUR MONEY AND HAIR!
on January 2, 2016
Posted by: Jen
from Raleigh, NC
Verified Purchase:No
This is, without any doubt the most expensive way to waste your money. I drink no more than 3 cups a day and this thing has been failing to work as advertised since month 2. My personal favorite is the completely white screen that doesn't allow you to do ANYTHING., and Keurig's helpful response? Please unplug and "hopefully that will solve the problem" and the good news is that it does for about 3 cups of coffee. Oh, and sometimes even unplugging it does not work. On top of that, the reliability of the machine is about 20%, each day is a new adventure on what won't work on this machine. Some days it takes (no exaggeration) 20minutes to "preheat" , and at least once a week it won't produce a full cup of coffee (no matter how often or well you use their little unclogger thing). Add to this you can't use any pods except those made by/for Keurig and that you can't dispense more than 6 oz of hot water at a time (go hang, tea drinkers!) and that the water filter required is an extra 20 bucks, and what you have is an overpriced trashcan ornament. Keruig, complete fail. I'll be taking my business elsewhere. Between the lousy equipment and your lackluster"customer service" I'll never purchase a Keurig product again. Happy New Year to me. *Note: I'd have used stronger language about my disgust for the machine and Keurig's customer service, but the site won't even allow it. Have no doubt, this is the worst piece of equipment I've run across. Don't waste your time, money and save keep your hair in your head where it belongs.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
5
Love it!
on January 6, 2016
Posted by: Tinker Bell
from Florida
Verified Purchase:No
I love this coffee maker. I don't know why I waited so long to purchase one. Being the only coffee drinker in my house, I love that I can make a fresh cup of coffee anytime. I've always used old style Mr. Coffee maker but this is great and so convenient. I did purchase the My K Cup reusable coffee filter and I love it. I had purchased Dunkin Donut vanilla flavor and tried several ways of making it (different size cup and used the strong method) but I did not like at all. I have not tried other brands of K-cups (Starbucks, etc) but I am happy for now just using the reusable filter. I like a darker richer coffee, much like you get from using a coffee press and when I use the reusable filter, to me, it turns out similar. Very happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
So Far, So Yummy!
on December 28, 2015
Posted by: RJ
from Newport, OR
Verified Purchase:No
I got a Keurig K200 for Christmas. It is way easier to use than my old espresso maker, and I love that I can choose a color other than black or white (yay turquoise!) as well as pick coffee, tea, cocoa, or hot water. The water takes about a minute to preheat from a cold start (only two seconds if it's been preheated earlier) and about another minute to completely finish brewing a 10oz K-cup set for strong. The brew size does depend on if you're using a cup, mug, or carafe pod (K-cup only goes up to 10oz) however you could do 6oz and 6oz to get a 12oz size, 10oz then 4oz for 14oz, or 10oz and 6oz for a 16oz for the K-cups to get a larger size. Personally I prefer the 10oz K-cup as I like to have room to add cream and sugar or whipped cream without worrying about anything spilling over. Although older K-cups won't work in the newer brewers, you could solve the problem by using an accessory like 2.0 My K-Cup to put the older K-cup's coffee in or find an equivalent coffee in one of the newer K-cups. So far, I haven't had any trouble with coffee grounds in my cup or water spilling into the tray, but I did check my cup sizes first and I wait patiently for it to finish completely. It's quite new so I haven't had to change the filter or descale yet. I like how the instruction manual covers everything and has a problem solving guide in easy steps. Really the only trouble can be the total cost, as accessories such as the carafe ($20-$30) and 2.0 My K-cup ($15) are not included, as well as storage for the pods ($25-$30), although the cost of the coffee for the maker is much cheaper than the amount I was spending (generally less than $1 per K-cup versus about $5 for one 14-16oz cup). All in all, I'm very happy with my new (turquoise) Keurig coffee maker!
Pros: Coffee Cost Less Per Cup, Problem Solving In Manual, Versatility, Easy to use, Color
Cons: Total Cost, Older K-cups Won't Work
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible Terrible Terrible
on December 26, 2015
Posted by: abaka
from Charlotte, NC
Verified Purchase:No
I received my Keurig 2.0 K200 for Christmas. I ran water through it multiple times to get the plastic taste out. The next day it kept occurring and everything tasting disgusting. I went online to see if anyone else has been having the same issue and I wasn't the only one. Online it said to run vinegar and water through it and I ran about 3-4 containers through. The smell and taste was finally gone. Well until the next day. I went to make a cup of coffee and it tasted like plastic coffee. Is anyone else having this issue?
Cons: Tastes like plastic, Smells like plastic
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
4
No Pearl in my Sand
on February 4, 2016
Posted by: CSpinner
from NM
Verified Purchase:No
I thought this would be better than the smaller brewer for larger cups. I still have to take the drain tray out to fit my cup under it. It's slightly better, but still not great. Brew size only goes up to 10oz. The color is fantastically ugly. Sandy pearl? I don't think so- just plain boring ugly tan. There is pearl to it at all. Hate the color so much.
Pros: Tank Is Removable, Water Tank Good Size, Water Filter Is Nice
Cons: No 12 Or 14 Oz Brew Size, No Room For Tall Cups, Color Is Ugly
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Looks aren't everything
on March 11, 2016
Posted by: Nicola
from Delaware
Verified Purchase:No
While it looks good; I like my beverages HOT and this falls short, short, short! Disappointed that it stops at 10oz for the standard K-cup. The amount of grounds in the cup can surely support a 14 oz volume of water (no need for "future" Keurig brand pods); I have to run it a second time for the extra 4 oz.
Pros: Awesome Color Options, Perfect Size For My Needs
Cons: Gets Cold Fast, Water Temp Is Poor
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for reviewing your K250 brewing system. We’re sorry to hear your machine is not operating properly and want to help. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't do it!
on January 25, 2016
Posted by: Dissatisfied customer
from st. george, ut
Verified Purchase:No
Don't buy this item! I bought it, brought it home, plugged it in and it did not work. I got the "oops" message and never got past it. Had to spend 25 minutes on phone with Keurig customer service. The respresentative said the unit was most likely defective before I said anything. Wasted 4 K-cups trying to get it to work.
Cons: Defective, Small water reservoir
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new 2.0 brewer. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com