Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
1
Coffee grounds, error messages
on March 27, 2016
Posted by: Luhu
from Bemidji, MN
Verified Purchase:No
This is our third Keurig in as many years. This one became problematic shortly after we bought it. The bottoms of the coffee cups are COVERED with coffee grounds, error messages come on intermittently, and the water is not hot enough. My husband has spoken with people at Keurig and done everything they have suggested...to no avail. We're looking into buying a different brand next time....
Cons: Error Messages, Coffee grounds, Not hot enough
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your most recent review on www.keurig.com. We are sorry to hear that you’re disappointed in your purchase of a 2.0 Brewer. That’s certainly not the experience we wanted you to have. The behavior that you’ve described in your review is certainly not typical of the brewer. We would love to find a resolution that suits your needs. Please contact our corporate office directly with the serial number from the brewer to discuss the options available to you. Please contact our corporate office at 1-877-208-9991, dial option 1. Representatives are available M-F from 8 a.m.–5pm EST to assist you.
We hope this information has been helpful.
We hope this information has been helpful.
Written by a customer while visiting keurig.com
Customer Rating
1
Would never by the 2.0 again ever
on April 5, 2016
Posted by: Anonymous
from Ephrata, Pa
Verified Purchase:No
This is the worst brewer I have bought. This is my 4th Keurig I have purchased and this is by far the one I hate. I have had it replaced once already. I buy most of my coffee on the Keurig site and only a few actually work in the brewer. I am one to try new coffee and now I can't for fear it will not brew in this brewer. Can't wait until it breaks so I can get a different one.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Poor instructions makes me wonder...
on March 18, 2016
Posted by: Patrick
from Virginia Beach, VA
Verified Purchase:No
I like the looks of this item BUT the instructions are terrible! What is all this extra stuff in the carton? I see a five inch long cylindrical clear plastic thing that is not labeled and not referred to in the instructions, A "Brewer Maintenance Accessory" that the instructions use its Name (see above in quotes) more than the tell you WHY you need to use it, two extra filters (thanks, but there are no instructions on how to install the filters nor is there any indications that it comes preinstalled (or not). So I sit here and wonder, do I need to install one of these puppies, or do I have two spares?.. hmnm. Additonally, there like 3 or 4 sets of individual instructions between the maker itself and some of the accessories rather than all included in the main manual. Its like they spent the whole budget on a nice-looking coffee maker and then phoned in the important parts of the consumer experience. What a nice downer before I even make the first cup. I am not sure if I have it assembled correctly or if the important water filter is preinstalled. Of course, in response to this review I will get a canned "Oh, I'm sorry..." response that nearly everyone else got.
Response from keurig.comBy May 20, 2016
Hello and thank you for your review. We are sorry to learn about your experience with your brewer’s Use and Care guide and we apologize for any confusion this may have caused. At your soonest convenience, please contact our consumer care group for assistance. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached by dialing 866-901-2739. We look forward to speaking with you.
Written by a customer while visiting keurig.com
Customer Rating
1
Dont work
on March 27, 2016
Posted by: george
from wis.
Verified Purchase:No
Save your money its not all its cracked up to be
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Not so happy
on August 3, 2016
Posted by: AngieClaire
from Alabama, United States
Gender:Female
Loved the design. Loved the color. Loved the delicious coffee it brewed. There was a problem, however, and after 3 days of dealing with it, I had to take it back and exchange it for a Keurig Classic machine. I had owned a Classic and it gave me dependable service for about 3 1/2 years. I should have stuck with that model. With this new model, it seems about every 3rd or 4th cup we brewed, we not only got a cup of coffee, but we got a cup full of grounds spilling over from the K-Cup into our coffee. This was a brand new machine, and we read and followed the instruction booklet to the letter. We did not overfill the water tank. We tried securely placing the K-Cup into the holder, and we also tried just loosely placing the cup in the holder. Made no diference. We also used fresh filtered water. With each mishap, I disassembled and rinsed the cup holder, then ran a cleansing brew of plain water to make sure all grains were cleared. It never failed to happen again at some point, and after 3 frustrating mornings of dealing with it, I gave up and exchanged it out for the classic. I am hoping for a much better performance tomorrow morning.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, August 8, 2016
Thank you so much for taking the time to review your brewer. We’re sorry to learn about your experience and would like to offer our assistance. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Sorry
from Chicago, IL, United States
Gender:Female
Verified Purchase:Yes
Had loved my Keurig 1 from the day I bought it. Was excited to upgrade to a 2 so I could brew more than 1 cup at a time. Thus I purchased the carafe. It worked once or twice but then started showing "add more water" each time thereafter that I attempted to use the carafe. I tried everything but no success. I called customer service and together they through many ways to try to make it work. It continued the message to add more water even though it was full. It was finally decided that I would receive a replacement. Unfortunately the same thing happened. It was replaced again and when I had guests for dinner last week the same thing happened. How embarrassing!!! This must be happening frequently to other users as well. There is definitely a flaw in the design. I don't want another replacement so what do I do with all the carafe size pods that I recently bought? I am soooo disappointed with the Keurig 2 and will have to start with a new system. Wouldn't you expect to receive a refund?
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 21, 2016
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K250 Brewing System. We would love to help and improve your experience. At your soonest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Hidrocalida
from Phoenix, AZ, United States
Gender:Female
Verified Purchase:Yes
This is my second one and I am sure it will not be my last. These coffee makers are the best.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed!
on October 25, 2016
Posted by: Walt L
from Fleetwood, PA
Gender:Male
Bought less than a year ago after first one stopped working after a year and now this one is acting up. Doesn't stop filling cup after 10 oz., pours very slowly even after cleaning several times, then shows it is reheating, but never reheats and just keeps showing the reheat icon. Buy a 3rd one in less than 2 years? Why should I??!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, October 26, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com