Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
3
Problem
on December 10, 2015
Posted by: smiling eyes
from smithtown, ny
Verified Purchase:No
Bought one on December 6th and it stopped working on December 9th. The display showed "sorry brew interrupted". I followed the instructions in the manual and still couldn't get the machine to work. I brought it back to the store where I purchased it last night and got another. Hoping that there will be no problem with this one!
Pros: Love the Color
Cons: Died After 3 Days
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Making carafe if coffee
on December 17, 2015
Posted by: none
from Virginia Beach, Va.
Verified Purchase:No
I have called the 866 number twice and received excellent help from customer service. The lady told me exactly what I was doing wrong and I easily corrected it per her instructions. Thank You!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
Almost Perfect
on December 24, 2015
Posted by: Candyinsc
from Sumter, SC
Verified Purchase:No
I love the size of this brewer (it is my 4th Keurig for various reasons) and the fact that the reservoir is in the back rather than on the side. However, I was very disappointed that it does NOT have auto shut off. I am also disappointed that some Keurig pods I have will not work in it...especially my peach tea.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
from Rockmart, Ga.
Verified Purchase:Yes
I love that my new brewer matches the décor in my kitchen. I haven't had any problems that I have read in other reviews about this brewer. I have owned 2 other Keurigs and the customer service that has been provided is phenomenal.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Model
on January 7, 2016
Posted by: Anonymous
from Mesa, AZ
Verified Purchase:No
Love the keurigs. This model is one of the worst models I have ever use. The reuseable pods are only accepted 1 time out of 3 this is totally unacceptable; can't even give it away this machine needs to be updated or fixed
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: travler95242
from Lodi ca
Verified Purchase:Yes
This is my second Keurig 2.0. First one was a gift. It didn't read any of the pods so Keurig was very good about replacing it. The new one still has problems reading the pods. It reads some of the one in the box and not others. Frustrating. I don't like that it doesn't turn off. I unplug it, again very frustrating. I think whatever part is suppose to read the pods needs a lot of upgrading.
Pros: Nice Looking Good Size
Cons: Doesn't Read All The Pods, No Shut Off
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Replaced the first one and it doesn't work either.
on January 10, 2016
Posted by: Sarah B
from Dallas, TX
Verified Purchase:No
We bought the Keurig 2.0 and were so excited to use it. We got two in one day, both having the same problems. Here's our issue: 1. Leaves a lot of coffee grounds in the coffee. I had read that the needle is puncturing the K-cup filter. Poor design. This was the biggest issue because it's undrinkable. 2. Sometimes it makes the right amount, but most of the time it's way off. We brew 10 ounces and only get 4-6 back. 3. It ONLY uses Keurig brand coffee. Which isn't a major problem but a little annoying if we want to try other brands. 4. It brews hot, but not hot enough. Coffee makers are supposed to brew hotter than the consumer can stand to allow for adequate cooling, and allows for adding of refrigerated creamers. So what happens is my coffee now gets cold very fast. Previous Keurig's we've owned did not have this problem. 5. We have had it one day and it no longer dispenses coffee. The screen continues to read "error" even though we have done everything by the book. Will be returning for a previous model. To add a positive note, I loved the option to make the coffee stronger, and it did exactly that! Disappointed in this model, but looking forward to Keurig hopefully making a better version.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Zerb
from Gatesville, NC
Verified Purchase:Yes
Received a Keurig 250 for Christmas. It worked OK for a few cups then started to receive "Incomplete brew" and a cup full of grounds. Keurig sent replacement coffee pods but the problems continued, a new Keurig 2.0 was sent, same problems, new pod holder, same problems, a second replacement Keurig 2.0, same problems, now they are sending another replacement pod holder?? I'm ready to throw it in the garbage.
Pros: Convienient If It Worked, Great Keurig Support, One Cup At A Time
Cons: Can't get one that works, Coffee Pods are expensive
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! We’re sorry to learn about this experience and would truly like to make things right. Please contact our consumer care team at 866-901-2739. Our group is available seven days a week from 7:00 am to Midnight, Est. We look forward to speaking with you and apologize for your inconvenience.
Written by a customer while visiting keurig.com