Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
2
EXTREMELY DISAPPOINTED: Buy an Old One not this one
on October 22, 2015
Posted by: Ann
from New Hampshire
Verified Purchase:No
I bought this keurig thinking it was new and wanted to replace an old one. Coffee comes out luke warm and never is hot. In order for me to get a hot cup of coffee I need to put it in the microwave after the Keurig finishes pouring. There is no setting as in older models to change the temperature so I am left microwaving constantly. Absolutely the worst temperature I have ever had a cup of coffee. If I was the only one I would think it's me but the 3 people in my family all agree. For a new machine not to have a setting to increase temperature is ridiculous. Called Keurig and they didn't do anything. At first I was disgusted about all the kcups I had that I couldn't use if that wasn't enough my coffee needs to be nuked in order to drink it.
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Thank you for your review. We are sorry to hear that you’re disappointed in your purchase of a 2.0 Brewer. That’s certainly not the experience we wanted you to have. The behavior that you’ve described in your review is certainly not typical of the brewer.
We would love to find a resolution that suits your needs. Please contact our customer service team at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
We would love to find a resolution that suits your needs. Please contact our customer service team at at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
5
very happy with Keurig purchase!
on October 24, 2015
Posted by: Rob
from michigan
Verified Purchase:No
morning, and evening, enjoy the variety of great tasting coffees. The machine works flawlessly if you follow the simple instructions to maintain the machine. I have owned mine since spring.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
K250 Rating: B
on October 30, 2015
Posted by: Coffee Joe
from Madison Wisconsin
Verified Purchase:No
Good for quick morning coffee Home user
Pros: Water reservoir, Comes With Water Filter, Reminders Descaling, Reminders Water Filter, Convenient To Use, Different Colors, Comes W Descaling Soln
Cons: No temperature control, Needs 10oz Hot Water, Filters Very Expensive, No auto shut off, Cup Gets Cold Too Quick, K Cups Very Expensive
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Concerned
on October 31, 2015
Posted by: Momma Nan
from Fort Worth, Texas
Verified Purchase:No
I just gave this unit to my son as a gift. He has already had issues. I am very disappointed as we have been Elite users for over 4 years. What am I going to do now?
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your soonest convenience, please contact our consumer care team. We are available seven days a week from 7:00 am to Midnight, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
4
Doesn't brew hot enough
on November 17, 2015
Posted by: Val Gal
from Milton, Vt
Verified Purchase:No
This is my second review. I wrote the first one with the promise from Keurig that I would get free coffee. They denied receiving my review and would not send me my coffee. Aside from that, I am basically happy with my brewer. I do find that if you put cream in your coffee, the coffee is instantly too cold. I was told my the company to put hot water in the cup to warm it first to help with this issue. Over all, it is convenient and tastes great.
Pros: Convenient, Great tasting
Cons: Need Larger Cup Options, Temp Needs To Be Hotter
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Renae
from Omaha, NE
Verified Purchase:Yes
Excellent product and Keurig's customer service is unmatched! I will recommend this product to everyone I know!
Pros: Attractive Style, Quick and easy, Also Brews A Carafe, Compact design, Perfect cup of coffee
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Not my favorite keurig system
on November 28, 2015
Posted by: Anonymous
from Califoria
Verified Purchase:No
I have two 10oz cups every morning at home. Sometimes more throughout the day. The great is it was cheap with the use of my points and it did brew a good cup of coffee for me. Whats not is my brewer acted up a few times and then died yesterday. 3 months is all i got. I did call customer service which was very helpful and are sending me a new brewer free of charge. I liked the Vue 550 brewer i had before this way better. For whatever reason there is nowhere near the variety of coffee which is why i switched to the Kcup. I hate the waste though. I liked being able to recycle my Vue pods after each use. Drop the Kcup and make all the flavors in the Vue pod. Vue Brewer and coffee was so much better.
Pros: Good customer service, Coffee Was Good, Good Deal Using Points, It Did Work Great, New One On The Way
Cons: Lasted 3 Months, Tank A Little Small, Not As Good As Vue 550, Kcup Waste
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Why no refillable pod for the carafe?
on December 16, 2015
Posted by: Vera
from Roswell, GA
Verified Purchase:No
I'm REALLY disappointed that there is no refillable coffee filter (pod) made for the carafe size. It's so bad for the environment to keep producing the k-cups and filling up the earth with plastic. PLEASE consider producing the filter for the carafe.
Pros: Appreciate Refillable Pod
Cons: No Refillable Pod Carafe
I would recommend this to a friend!
Written by a customer while visiting keurig.com