Customer reviews from keurig.com
Keurig - K250 Brewer - Purple
Average customer rating
3.7
(851 Reviews)
Rating breakdown 851 reviews
5 Stars
368
4 Stars
223
3 Stars
52
2 Stars
62
1 Star
146
71%of customers recommend this product.
(
597 out of
838)
Customer Reviews for Keurig - K250 Brewer - Purple
Customer Rating
3
Thirsty machine is always asking for water
on April 3, 2018
Posted by: Katie_grrl
from OR, USA
Gender:Female
This is my third Keurig machine and it is my least favorite by far. I love the Keurig single serve beverages, which is why I keep purchasing these, but this one has more hiccups than I prefer. It was given to me as a gift, otherwise I would have returned it. We drink a lot of coffee throughout the day around here, and it seems like we are constantly refilling the water reservoir! And even this I could handle if it were easier to access like my old model with the side reservoir. The lid doesn't even hinge to make it easier.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care, April 8, 2018
Thank you so much for taking the time to review your brewer. We're sorry to learn about your experience and would like to offer our assistance. Please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to Midnight, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
3
Hubby likes, I don't
on April 6, 2018
Posted by: LG51217
from Kansas City, KS, USA
Gender:Female
I bought a white one for my newly remodeled white kitchen. Keurig puts a BLACK cord on the white pot. Way to go Keurig......also, this unit does not have an automatic shut off and you have to pull it out from under the cabinet to fill with water so basically, you have to move the whole thing each time.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
So far so good
on July 13, 2018
Posted by: will5322
from Southwest OH
Gender:Male
The K250 was purchased to replace our 2014 K500 whose pump died. We had about 7 months of spotty performance with the K500 blowing up pods (which were sent back to Keurig) and partial fills of cup. We liked the Carafe feature which drove us to the K250. I like the narrower footprint of the K250 - it fits better on our coffee bar. This is our 4th brewer in over 10 years. We have a Mini also in use. The Keurig doesn't have 12oz cup size option as shown on the website, the max size on the one we got was 10oz. for cups. I have not tried the MUG size feature, but have brewed 2 5-8 cup carafe's. So far so good. The only feature I miss the the auto-off feature.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Burned both my arms
on July 26, 2018
Posted by: Sara Reann
from Sioux Falls, SD, USA
Gender:Female
I have had this brewer since chrismtas time. I went to turn it on this morning and it was blowing steam and hot water everywhere ... I went to try to turn it off and got steam/hot water on both of my arms. I unplugged and let it sit and now if you try to plug iin or turn on it immediately starts blowing steam and water again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 26, 2018
We're so sorry to hear this! We take matters like these very seriously. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. Please contact our consumer care department at 866-901-2739 and be sure to reference SR 91-4911168244. We look forward to speaking with you.
Written by a customer while visiting keurig.com
Customer Rating
4
Really a nice brewer, doesn't work with all pods
on November 2, 2018
Posted by: Ken_Teacher
from Burbank, IL
Gender:Male
I've had this brewer for several years and it's great...use it in my classroom. However it doesn't work with some pods (swiss miss hot chocolate for example) so that's a little dissapointing.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 5, 2018
Oh no, that's not what we like to hear. All Keurig brand or licensed pods should be working properly in your brewer and we can certainly assist with the issue you are experiencing. Please contact our consumer care team at 866-901-2739. We're happy to help and look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Not impressed
on December 16, 2018
Posted by: Fireman
from Michigan
Gender:Male
I have two of the K250’s. One was a Christmas gift from my wife in 2016 and bought one this year for my son’s college dorm room. Mine died at about 17 months and would not have bought another if I knew how long the first would last. These are expensive machines and I expected it to last much longer than it did. Probably won’t buy any more Keurigs.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 17, 2018
Hello and thank you for your review. We're sorry to hear you're disappointed with your K250 coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 pm, Est. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
3
No auto shutoff? Really?!
on January 4, 2019
Posted by: Bassman
from Boise Idaho`
Gender:Male
Disappointed to find out after a few days of making coffee that my 250 plus doesn't have an auto shutoff which I consider a safety feature. Some plus. Just another thing to worry about when I leave home.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2019
We appreciate your review and feedback.
Written by a customer while visiting keurig.com
Customer Rating
1
Does not brew MUGS!
on January 23, 2019
Posted by: Reynapa789
from FL
I bought this online two weeks ago. It worked great the first time. I was able to brew the carafe, then it kept flashing not ready every time I would attach the carafe. Then it quit brewing mugs! Very Disappointed!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 25, 2019
We understand your frustration and apologize for your inconvenience. Please call our Consumer Care team at 866-901-2739. We will be more than happy to help with this issue.
Written by a customer while visiting keurig.com