Customer reviews from rowentausa.com
Rowenta - Turbo Silence Pedestal Fan - Silver
Average customer rating
4.4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
100
4 Stars
17
3 Stars
5
2 Stars
4
1 Star
12
73%of customers recommend this product.
(
33 out of
45)
Customer Reviews for Rowenta - Turbo Silence Pedestal Fan - Silver
Customer Rating
1
I’m honestly really disappointed…
on September 3, 2023
Posted by: Nickool4U
from Austin, TX
Gender:Male
I initially loved the Rowenta VU5551 Pedestal Fan. It was undoubtedly expensive, but it worked like a dream for two glorious years. This fan managed to keep my bedroom cool, and I truly appreciated how it was the quietest fan I had ever owned. However, my love affair with this fan came to a sudden and disappointing end. One morning, I turned it off as usual before leaving for work, only to find that it never turned back on. The buttons on the fan light up, but the fan doesn’t do anything. This abrupt failure was a major letdown, and it's made me question the durability of Rowenta’s other premium products.
No, I would not recommend this to a friend.
Response from rowentausa.comBy Rowenta Consumer Service, Rowenta Consumer Service, September 5, 2023
We regret that you have experienced an issue while in use of your Rowenta TURBO SILENCE PEDESTAL FAN VU5551. Please contact Rowenta Consumer Support at 1-800-769-3682 for possible out of warranty repair at an authorized service center. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST. You can also reach them via https://www.rowentausa.com/consumer-services/contact-us.
Written by a customer while visiting rowentausa.com
Customer Rating
1
Top heavy
on January 27, 2024
Posted by: Jenniferleea
from Ohio
Gender:Female
The fan is extremely top heavy, unfortunately, it cracked near the tightening wheel and the whole fan toppled over. Bought this awhile ago, would not recommend.
No, I would not recommend this to a friend.
Response from rowentausa.comBy Consumer Service, Rowenta, January 29, 2024
We regret that you have experienced an issue while in use of your Rowenta fan. Please contact Rowenta Consumer Support at 1-800-769-3682 for potential warranty coverage or additional use related tips and recommendations. Our hours of operation are Monday to Friday 8:30am to 5:00pm EST. You can also reach us via https://www.rowentausa.com/consumer-services/contact-us.
Written by a customer while visiting rowentausa.com