Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Poor Cooling Performance
on May 18, 2025
Posted by: Mike and Lori
from Richmond, VA
Our refrigerator has not properly cooled since day 1. At first, we just thought it didn't feel as cool as it should be, so we slowly moved the setting down over a few weeks until it was eventually at the lowest setting of 34 degrees. Still unhappy with the cooling, we decided to install a bluetooth thermometer. It shows that it runs at an average of 40 degrees. We verified it with a second different bluetooth thermometer; same result, actual temp is around 40 degrees. WE then had a warranty visit and the service tech noticed it didn't feel very cool but his diagnostic tool said it was running great at 34 degrees. It wasn't, but he couldn't do anything since his tool told him it was fine. We later concluded that whatever sensor that tool relies on in the refrigerator must be defective. We've had numerous occurences of spikes to nearly 50 and one to 65 WITH THE DOOR CLOSED FOR HOURS. We need to schedule another service call but we are frustrated that the diagnostic tool will tell the tech it's fine again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, May 21, 2025
We definitely understand the significance of your refrigerator performing at an optimal temperature to keep your food items safely stored. We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Fits my Space!!
on April 9, 2014
Posted by: Toughtoplease
from Columbia, SC, United States
We needed to fit the space in our kitchen and reviewing all available models this one had the nicest quality.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Series Refrigerator
on May 28, 2014
Posted by: patvav
from Estero, FL, United States
I selected this refrigerator based on the features. The inside is spacious with bright lights.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed out of the box
on October 30, 2014
Posted by: NotSoHappyCustomer
from Pittsburgh, PA, United States
Pick another GE product, this one failed out of the box. Return/repair was cumbersome.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Just the right size
on November 5, 2014
Posted by: Schmalz
from Cleveland, OH, United States
The counter-depth, French door refrigerator is the perfect size for our kitchen. The contents of the refrigerator section are all right at eye level. Nothing gets hidden in the back of the refrigerator. The LED lighting is clear, bright and fabulous! While the freezer section is on the small side, it has all the storage space that our two-person household requires.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very Impressed
on November 6, 2014
Posted by: Paulvk
from Upper Lower Michigan
After reviewing many units and the internal layouts we decided on this unit. Very pleased with the shelving layouts and options. Unit is very attractive and we are very pleased with the simplicity of the setup and operation and storage options. The only item we had to rethink was where to keep my wifes wine. Not enough height in the doors, where we are used to keeping it, unless you give up the slide down storage tray in the right door. Right now it is laid down on the shelf.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Initial problem but fine now
on December 3, 2014
Posted by: MarcPen
from Asheville, NC, United States
I bought this fridge in Oct 2014 and within a few weeks we found that things were freezing in the vegetable bins and on the shelves no matter what temperature we set it at. Called for service and they came out, plugged a computer terminal into the top of the fridge and said that we have a bad fan. The computer ordered the part and it arrived a few days after and the technician came and installed in about 10 minutes. Everything has been fine since.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
What a headache!
on December 10, 2014
Posted by: dt94
from Greer, SC, United States
We have had this appliance for less than 2 months and have already had 4 service calls. Now the fan has gone out and the refrig is registering 61 degrees and the freezer is registering -28 with no ability to make ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com