Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Freezer door that will not open
on September 6, 2018
Posted by: Stultz
from virginia
This refrigerator freezer door is hard to open, it gets tight and will not let me in until I wait a few minutes after opening and closing. Sometimes as long as 5 minutes or more will pass before I can open it. By pulling on the handle, I have had to have it serviced to tighten and it is getting close to that again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Great layout, but very loud humming noises!
on October 22, 2019
Posted by: Anonymous
from Ocean City, NJ
Love the french door layout, and the freezer below, but having a hard time adjusting to the loud humming noises (for about 3 minutes) when the compressor first starts, then tapers off.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , October 24, 2019
Hello! Thanks for posting your review. We're glad you love your new French door refrigerator. You've made a great choice! Please take a look at page 45 in your manual for normal sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf
Thanks for your feedback and for choosing GE Appliances!
Thanks for your feedback and for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit cooling after 4 months
on June 29, 2021
Posted by: Mcnabbgolf
Liked the product until if failed. GE repairer rep showed up today. Said he could not fix it. Waiting on follow up from GE warranty. Have a 23 cubic foot paper weight in our kitchen
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, June 30, 2021
Hello and sorry this has happened to you. This is certainly not what we wanted you to experience. We fully understand how you feel. The authorized service company will handle what happens next since he determined that it cannot be repaired. They are normally quick when handling a failed appliance without being able to be repaired. We hope this is taken care of quickly. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Refrigerator with partime icemaker
on August 5, 2023
Posted by: Cjmyers
from St peters mo
This refrigerators ice maker has gone out 3 times in 3 years. This is absolutely ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 7, 2023
Hello,
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your icemaker is not working and we want to help!
If your icemaker is not producing any ice, there are a few things you can check to resolve this issues. Please refer to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEA
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your icemaker is not working and we want to help!
If your icemaker is not producing any ice, there are a few things you can check to resolve this issues. Please refer to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality for the price.
on March 12, 2024
Posted by: AMHRMP
from Michigan
Poor quality. Multiple trips for tech to fix doors to shut properly. Had to order new parts for brand new refrigerator. Still working on fixing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 14, 2024
We do see that you have a service appointment in place and are confident that our technician will be able to assist you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent customer service and product availablity
on April 14, 2014
Posted by: snowbird2
from New Jersey, United States
Fit perfect, Not great on ceramic flooring... moves when open doors; needed to place non stick fabric under foot even though roller was not engaged.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great Looks, Small Freezer, Very Loud
on December 3, 2014
Posted by: chrisincapitola
from Capitola, CA, United States
I have had this now for 2 months. While the stainless appearance is nice and the french doors make getting things out of the refrigerator easy, the freezer is too small. Also I'm not sure if this is due to it being a french door but from time to time when the fan kicks on its very loud. GE came out here to look at it but I was told it was due to it being energy efficient and the fan circulates the cold air. My next refrigerator will be a side by side and also will have external water controls. We thought we could live without this feature but I must say having open the door to get cold water is terrible if you have little kids.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken after 3 months
on August 16, 2015
Posted by: Samiller
from Brownsburg, IN, United States
No cooling, no lights, breaker and wall power OK. Spending Sunday morning moving food to temporary storage. Not happy!
Written by a customer while visiting geappliances.com