Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Not worth it.
on October 30, 2024
Posted by: GEFridgebad
from WI
Nothing but problems. Very loud. Bought the extended warranty and they keep coming out. Replaced fans. Ice make and water slowed down to a stop. They said need to replace the filter more. Just bought a new fill tee and now nothing comes out. Stay away from GE not a quality product like it used to be.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 4, 2024
We'd like to help go over the sounds and with the filter you've recently installed. The normal operation of your refrigerator will create some sounds or noises. You can check through the following support article for a list of sounds that are considered normal: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
In regards to the filter, we recommend trying to flush out any potentially trapped air from the system. This can be done by pressing and holding down the dispenser for 3-5 minutes. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
In regards to the filter, we recommend trying to flush out any potentially trapped air from the system. This can be done by pressing and holding down the dispenser for 3-5 minutes. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor failed at 18 mo
on December 12, 2024
Posted by: Getoutthecooler
from Virginia
Compressor failed after 18 months. We’ve been without a refrigerator 3 weeks now. GE home service is scheduling 2-3 weeks out. By the time our refrigerator is fixed, it will be close to two months.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 3, 2025
We see that you are working with one of our agents to get this issue addressed, and we are confident that they will provide you with the necessary information to get your refrigerator back up and running as quickly as possible.
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice looking
on January 7, 2025
Posted by: ShellyBK
from West Jordan Ut
Don't like you are not able to tell what temperature the fridge and freezer are.
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on January 31, 2025
Posted by: Janet from another planet
Seems well made and very quiet. Like having the ice maker in the lower freezer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
It's ok
on April 22, 2025
Posted by: GE User3
This is the second time I've owned this model. In between, I had an LG that I liked a lot better for a few reasons. I had this model GE in my home that I sold 2 years ago. I'd had it only a short time before selling, and had replaced a 15 year old fridge so this GE seemed like a good upgrade. But, in my home just prior to my newest home, I had an LG and can now compare features. This GE doesn't measure up to the LG.
This GE has less room than the comparably sized counter depth LG. The shelves on the GE are quite shallow and you can't really fit much, especially if you slide the one shelf in to allow for tall container etc. There are a lot of "baskets" on the doors, but those aren't useful for packages; more for bottles and such.
The water dispenser on this GE is a pain, both the location and the functionality. Unless you have large hands and can hold the cup and push the button to dispense the water, you need two hands which is very awkward in the small space. The LG has a button you push with your cup to dispense the water so only one hand is needed. Also, the water spout on this GE points nearly straight down, so good luck trying to fill anything other than a regular sized cup. You have to hug the container so close to the inside wall of the fridge and hope for the best. The LG spout was tilted out more to ensure the water got into your container, not all over the inside of your fridge.
The freezer sliding basket is not deep enough to put in much of anything, and doesn't slide out completely when opening the freezer door. I get ice often so I always have to reach to pull out the sliding basket. The LG had double freezer drawers, so you could put things in the top drawer that you get often (ice, for me), leaving the other items in the bottom freezer drawer undisturbed.
I do like the sliding shelf on the GE, allowing for storage of large/tall bottles or pitchers, etc. The LG didn't have that.
The water filling the ice tray is pretty noisy on this GE, but not really bothersome for me since it doesn't run that often. It makes ice fast enough for me but I live alone. If you have a family and use ice often, it may not be enough for you. And the water filling noise might bug you.
So far (less than 2 months of use), it seems to keep the temp fine and is relatively quiet. I have an open concept home with very tall ceilings and hard surface floors, so noises echo a bit but I don't notice the fridge running.
I would have taken my LG with me when I sold my last home but my buyer wanted it. I thought I'd go back to the GE in this new home, but I'm sorry I did. It just doesn't measure up to the space and functionality of the LG.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, April 24, 2025
We know the importance of an appliance operating and function as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features
on May 31, 2025
Posted by: La703
I love the refrigerator and appreciate the inside design and space as well as the fingerprint free surface. The only issue I have is that the pink plastic wrap that covered the whole appliance is still in all the nooks and crannies even after a valiant attempt by the delivery and installation folks who tried their best to remove it. I would like to take a sharp object and try to remove it myself but I do not want to scratch or damage this beautiful fridge!
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible Refrigerator
on November 4, 2025
Posted by: Bear1976
from Tucson
This refrigerator does not work as documented or as sold. The refrigerators internal temperature display does not work and it struggles to get to GE's recommended temperature setting in the refrigerator department. After being closed all night long and set at 34, it's luck to get to about 40 degrees - verified by a digital and an analog thermometer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 4, 2025
We want to help out with the cooling performance you are noticing. We recommend first checking to see if any gaps or holes are present in the seal/gasket. This can drastically impact the cooling performance. Check for large items such as trays, platters, food items (like pizza boxes) and ice behind the ice bin that may interfere with door closure. You can check more troubleshooting tips at the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If you are still requiring assistance, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
If you are still requiring assistance, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on February 16, 2026
Posted by: NicknameNope
from Sanibel, fl
Disappointed in the lost space due to the water dispenser. The vegetable/fruit and deli drawers are very short due to the water lines in the back of fridge. Not very big inside. The freezer is cheaply made
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 16, 2026
Your feedback is extremely important to us. We will pass these comments regarding the water dispenser, internal capacity, and deli/vegetable drawers along to our product team to review.
Written by a customer while visiting geappliances.com