Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Initial Presentation Not Ideal
on August 12, 2024
Posted by: Tom9411
from Shelby Township, Michigan
Upon delivery I was very disappointed that after paying as much as we did for the refrigerator that my wife and I have spent at least four hours cleaning the manufacturing grime, grease and adhesives from the unit. The biggest two complaints are that the protective film on the stainless steel is embedded under the molding and is not cerated to rip off cleanly. Instead there are remnants of plastic film that are too small to pull on and use of a knife or tool could damage the stainless surface. The second complaint is that the unit did not come with an owners manual. I would really appreciate if GE would address these issues before I can write a more positive review.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, August 14, 2024
We want to help out with removing the packaging material. We suggest using liquid dishwasher detergent and warm water, then letting it soak on the sections that need to be removed. After soaking for a while, wipe it clean with a soft, dry cloth. Also, you can view the user manual at the following link. (https://products-salsify.geappliances.com/image/upload/s--w3-21zMD--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf?).
Written by a customer while visiting geappliances.com
Customer Rating
1
Nightmare
on October 25, 2024
Posted by: HandyDan719
This Refrigerator has been nothing but a hassle from day one. the fresh food condenser gets iced up every couple months. I have replaced every piece that has to do with the defrost function and nothing has fixed the issue. the support from GE has been non existent. Researching has proved that the design of this fridge is very poor. Big surprise that GE no longer makes this model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 25, 2024
We see that you have reached out to one of our agents for assistance with this issue, and we definitely advise you to schedule service with one of our certified technicians to get this defrost issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth it.
on October 30, 2024
Posted by: GEFridgebad
from WI
Nothing but problems. Very loud. Bought the extended warranty and they keep coming out. Replaced fans. Ice make and water slowed down to a stop. They said need to replace the filter more. Just bought a new fill tee and now nothing comes out. Stay away from GE not a quality product like it used to be.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 4, 2024
We'd like to help go over the sounds and with the filter you've recently installed. The normal operation of your refrigerator will create some sounds or noises. You can check through the following support article for a list of sounds that are considered normal: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901).
In regards to the filter, we recommend trying to flush out any potentially trapped air from the system. This can be done by pressing and holding down the dispenser for 3-5 minutes. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
In regards to the filter, we recommend trying to flush out any potentially trapped air from the system. This can be done by pressing and holding down the dispenser for 3-5 minutes. If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor failed at 18 mo
on December 12, 2024
Posted by: Getoutthecooler
from Virginia
Compressor failed after 18 months. We’ve been without a refrigerator 3 weeks now. GE home service is scheduling 2-3 weeks out. By the time our refrigerator is fixed, it will be close to two months.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 3, 2025
We see that you are working with one of our agents to get this issue addressed, and we are confident that they will provide you with the necessary information to get your refrigerator back up and running as quickly as possible.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on January 31, 2025
Posted by: Janet from another planet
Seems well made and very quiet. Like having the ice maker in the lower freezer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
It's ok
on April 22, 2025
Posted by: GE User3
This is the second time I've owned this model. In between, I had an LG that I liked a lot better for a few reasons. I had this model GE in my home that I sold 2 years ago. I'd had it only a short time before selling, and had replaced a 15 year old fridge so this GE seemed like a good upgrade. But, in my home just prior to my newest home, I had an LG and can now compare features. This GE doesn't measure up to the LG.
This GE has less room than the comparably sized counter depth LG. The shelves on the GE are quite shallow and you can't really fit much, especially if you slide the one shelf in to allow for tall container etc. There are a lot of "baskets" on the doors, but those aren't useful for packages; more for bottles and such.
The water dispenser on this GE is a pain, both the location and the functionality. Unless you have large hands and can hold the cup and push the button to dispense the water, you need two hands which is very awkward in the small space. The LG has a button you push with your cup to dispense the water so only one hand is needed. Also, the water spout on this GE points nearly straight down, so good luck trying to fill anything other than a regular sized cup. You have to hug the container so close to the inside wall of the fridge and hope for the best. The LG spout was tilted out more to ensure the water got into your container, not all over the inside of your fridge.
The freezer sliding basket is not deep enough to put in much of anything, and doesn't slide out completely when opening the freezer door. I get ice often so I always have to reach to pull out the sliding basket. The LG had double freezer drawers, so you could put things in the top drawer that you get often (ice, for me), leaving the other items in the bottom freezer drawer undisturbed.
I do like the sliding shelf on the GE, allowing for storage of large/tall bottles or pitchers, etc. The LG didn't have that.
The water filling the ice tray is pretty noisy on this GE, but not really bothersome for me since it doesn't run that often. It makes ice fast enough for me but I live alone. If you have a family and use ice often, it may not be enough for you. And the water filling noise might bug you.
So far (less than 2 months of use), it seems to keep the temp fine and is relatively quiet. I have an open concept home with very tall ceilings and hard surface floors, so noises echo a bit but I don't notice the fridge running.
I would have taken my LG with me when I sold my last home but my buyer wanted it. I thought I'd go back to the GE in this new home, but I'm sorry I did. It just doesn't measure up to the space and functionality of the LG.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, April 24, 2025
We know the importance of an appliance operating and function as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features
on May 31, 2025
Posted by: La703
I love the refrigerator and appreciate the inside design and space as well as the fingerprint free surface. The only issue I have is that the pink plastic wrap that covered the whole appliance is still in all the nooks and crannies even after a valiant attempt by the delivery and installation folks who tried their best to remove it. I would like to take a sharp object and try to remove it myself but I do not want to scratch or damage this beautiful fridge!
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not stay cold
on September 26, 2014
Posted by: michelle28
from West Bloomfield, MI
We have had this refrigerator for 5 weeks. Loved it until this week, when we came down one morning to find it at 57 degrees. Repairman came out the next day, ran tests and couldn't find anything wrong (it was back to 36 by the time he came out). Today, same issue. This is a brand new appliance. I am not happy!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Written by a customer while visiting geappliances.com