Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Inside Ice and Water gives a clean Look!
on March 3, 2024
Posted by: GEM 77
Update to previous review; Everything works great on replacement refrigerator delivered yesterday, in time for a birthday celebration! Works as it should with plenty of ice, even after discarding first batch as directed! Guests raved about the sleek look of the doors. I went online and printed a few pages of the manual that explained different sounds the new appliance would make on startup. All is quiet now. Delivery team was excellent, they even made sure everything was level and doors even.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great features, but.....
on March 13, 2024
Posted by: dbrels4d
from Hyde Park, NY
We love the convenience of the french door model. However the fridge failed and had to be replaced after 18 months.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, March 14, 2024
We are happy to hear that you we're able to get your refrigerator replaced. We're confident that the replacement will last you for many years to come. We stand behind our appliances all the way, so we are always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not sure I mad the right decision.
on May 26, 2024
Posted by: Crawick
Nosier operation then our previous refrigerator, KitchenAid. Sounds like a muted truck safety backup beeper.
Response from geappliances.comBy Devin, GE_Appliances, May 28, 2024
We want to help with your new GE Profile Series refrigerator. You can view the article at the link below for all the sounds and noises you can expect to hear from your refrigerator:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.186134185.1462885052.1716904563-1342374613.1688136512
If it does not appear to be making a "normal" noise, please contact our warranty department for further assistance at 1-800-432-2737.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.186134185.1462885052.1716904563-1342374613.1688136512
If it does not appear to be making a "normal" noise, please contact our warranty department for further assistance at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
2
Water dispenser is a disaster
on July 10, 2024
Posted by: LaurieTx
The water dispenser button is so hard to push. It takes all your force. A child could never work it. It takes 2 hands to fill water. It only makes 1 tray of ice every six hours. Takes 3 days to fill ice bin. If you have company ice bin will be empty. I’m so disappointed because I researched and waited 2 years to buy this refrigerator. Everything else is great as long as you don’t need plentiful ice or easy water.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
5
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, July 12, 2024
We appreciate you taking a moment to connect and share your review. We will be passing your comments about the dispenser button and ice production to our product team. This way we can look for improvements we can implement going forward.
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice Looking Refrigerator
on July 12, 2024
Posted by: Scott1962
Replaced my 7 year old GE refrigerator with this. Interior is small.
Response from geappliances.comBy Michael, GE_Appliances, July 15, 2024
We’re happy to hear you like the attractive appearance of your new refrigerator, but we hate that the interior is smaller than expected. We’re constantly working to make our appliances better, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
Written by a customer while visiting geappliances.com
Customer Rating
1
Initial Presentation Not Ideal
on August 12, 2024
Posted by: Tom9411
from Shelby Township, Michigan
Upon delivery I was very disappointed that after paying as much as we did for the refrigerator that my wife and I have spent at least four hours cleaning the manufacturing grime, grease and adhesives from the unit. The biggest two complaints are that the protective film on the stainless steel is embedded under the molding and is not cerated to rip off cleanly. Instead there are remnants of plastic film that are too small to pull on and use of a knife or tool could damage the stainless surface. The second complaint is that the unit did not come with an owners manual. I would really appreciate if GE would address these issues before I can write a more positive review.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, August 14, 2024
We want to help out with removing the packaging material. We suggest using liquid dishwasher detergent and warm water, then letting it soak on the sections that need to be removed. After soaking for a while, wipe it clean with a soft, dry cloth. Also, you can view the user manual at the following link. (https://products-salsify.geappliances.com/image/upload/s--w3-21zMD--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf?).
Written by a customer while visiting geappliances.com
Customer Rating
4
Bigger
on September 9, 2024
Posted by: Jazzy12365
from Freehold
A lot bigger than our last refrigerator Wish it would show the refrigerator temperature instead of what it is set at
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Nightmare
on October 25, 2024
Posted by: HandyDan719
This Refrigerator has been nothing but a hassle from day one. the fresh food condenser gets iced up every couple months. I have replaced every piece that has to do with the defrost function and nothing has fixed the issue. the support from GE has been non existent. Researching has proved that the design of this fridge is very poor. Big surprise that GE no longer makes this model.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 25, 2024
We see that you have reached out to one of our agents for assistance with this issue, and we definitely advise you to schedule service with one of our certified technicians to get this defrost issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com