Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
2
Horrible sickening oder coming from and inside.
on February 8, 2024
Posted by: L vec
from Strongsville, Ohio
Profile great look. Nothing but issues. Used 1.5 years. 2 new ice makers, new compressor & fan. New fill tube for ice maker. Issues started within first year. Ice on top of freezer door. Gasket
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEAppliances, GE_Appliances, February 13, 2024
Oh no! We certainly don't want you to continue having issues with your refrigerator. We've reached out to you via email to gather some information. We look forward to speaking with you at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Handles are made of cheap plastic and they break.
on February 29, 2024
Posted by: McRod
"DO NOT BUY". Handles are made of cheap plastic and will break with normal standard use after 2 - 3 years. My freezer handle broke first and then few months later my fridge door handle. See pictures. There is an existing recall for this issue but off course my model is not included even thought it was bought 3 years ago. These appliances are way too expensive to expect this kind of issue.
Response from geappliances.comBy Tierra, GE_Appliances, March 1, 2024
We're sorry about the handles on your refrigerator and we want to help. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on February 29, 2024
Posted by: M_a_r_k__S
from Colorado
Broke a few days after we got it (water) is out, ice occasionally.
Compressor is very noisy too.
Compressor is very noisy too.
Should have bought a Bosch.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 4, 2024
We’d like to assist you with the noise levels on your refrigerator. We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Here are some troubleshooting steps for water not dispensing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
If you suspect the noise level is not normal, we suggest scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Here are some troubleshooting steps for water not dispensing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
If you suspect the noise level is not normal, we suggest scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Inside Ice and Water gives a clean Look!
on March 3, 2024
Posted by: GEM 77
Update to previous review; Everything works great on replacement refrigerator delivered yesterday, in time for a birthday celebration! Works as it should with plenty of ice, even after discarding first batch as directed! Guests raved about the sleek look of the doors. I went online and printed a few pages of the manual that explained different sounds the new appliance would make on startup. All is quiet now. Delivery team was excellent, they even made sure everything was level and doors even.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Great features, but.....
on March 13, 2024
Posted by: dbrels4d
from Hyde Park, NY
We love the convenience of the french door model. However the fridge failed and had to be replaced after 18 months.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, March 14, 2024
We are happy to hear that you we're able to get your refrigerator replaced. We're confident that the replacement will last you for many years to come. We stand behind our appliances all the way, so we are always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not sure I mad the right decision.
on May 26, 2024
Posted by: Crawick
Nosier operation then our previous refrigerator, KitchenAid. Sounds like a muted truck safety backup beeper.
Response from geappliances.comBy Devin, GE_Appliances, May 28, 2024
We want to help with your new GE Profile Series refrigerator. You can view the article at the link below for all the sounds and noises you can expect to hear from your refrigerator:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.186134185.1462885052.1716904563-1342374613.1688136512
If it does not appear to be making a "normal" noise, please contact our warranty department for further assistance at 1-800-432-2737.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.186134185.1462885052.1716904563-1342374613.1688136512
If it does not appear to be making a "normal" noise, please contact our warranty department for further assistance at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
2
Water dispenser is a disaster
on July 10, 2024
Posted by: LaurieTx
The water dispenser button is so hard to push. It takes all your force. A child could never work it. It takes 2 hands to fill water. It only makes 1 tray of ice every six hours. Takes 3 days to fill ice bin. If you have company ice bin will be empty. I’m so disappointed because I researched and waited 2 years to buy this refrigerator. Everything else is great as long as you don’t need plentiful ice or easy water.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
5
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, July 12, 2024
We appreciate you taking a moment to connect and share your review. We will be passing your comments about the dispenser button and ice production to our product team. This way we can look for improvements we can implement going forward.
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice Looking Refrigerator
on July 12, 2024
Posted by: Scott1962
Replaced my 7 year old GE refrigerator with this. Interior is small.
Response from geappliances.comBy Michael, GE_Appliances, July 15, 2024
We’re happy to hear you like the attractive appearance of your new refrigerator, but we hate that the interior is smaller than expected. We’re constantly working to make our appliances better, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
Written by a customer while visiting geappliances.com