Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Great Counterdepth fridge.
on October 24, 2023
Posted by: clane
from Augusta, KS
This is my first brand new fridge and I LOVE it! Was worried the counter depth wouldn't have as much space but the shelves in the doors more then make up for it. It has just enough room for a large pizza box as long as it doesn't hit the shelves in the door. Lights are nice and bright, in fridge water dispenser is convenient, although i would like it better if the cup could trigger the water instead of a push button above. Ice machine keeps up with our ice needs fine.
Very quiet as well, can't tell it is even running, unlike our previous one.
Very quiet as well, can't tell it is even running, unlike our previous one.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice to look at, doesn’t cool well.
on November 25, 2023
Posted by: Eggs55
from Austin TX
Set at 34°, lowest temperature achieved 39. If set any higher doesn’t get to 40°. Not a good chilling system.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, November 30, 2023
Hello there! Thank you for your review. We are so sorry to hear that your new refrigerator is not cooling as designed. This is not normal operation and is definitely not the consumer experience that we strive for. We recommend scheduling service with one of our technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Dissatisfied
on January 3, 2024
Posted by: Honey Locust
from Illinois
I did not like the refrigerator top and bottom. The top surface or hood is not flat and has many grooves which would be fine as a built in. There is no floor panel/grate to affix to keep dust and small objects from rolling under it. I personally have never owned a refrigerator where this is missing. You can see the wheels from across the room. I did like the lighted drawers.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, January 16, 2024
Hi! Thank you for taking the time to leave us a review. We are so sorry to hear that this refrigerator has not lived up to your expectations due to the design of the unit. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Broken freezer door with 3 weeks
on January 25, 2024
Posted by: Jsalley
from Long Beach, Ca
First fridge we received had a dent in the door. We then had to wait 3 months for another. When we first received the fridge we noticed the freezer door had a little difficulty shutting. We assumed it was an adjustment period because it was brand new and had heard the seals needed time to adjust. 3 weeks in and we realize the freezer door was completely unable to close! 2 days of not being able to close the door causes everything to thaw and spoil. Trying to get someone from GE on the phone was close to impossible! Finally we got a tech to come out but we have to wait more than 2 weeks for the parts! I’m giving stars only because the upper fridge portion is very lovely and spacious. Other than that, this has been an incredibly frustrating situation.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 1, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the door not closing properly. That is not something we want or expect.
We are glad you got in touch with our service team to get this resolved. Also, we will be forwarding this over to the appropriate teams to review. That way we can help prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
We are glad you got in touch with our service team to get this resolved. Also, we will be forwarding this over to the appropriate teams to review. That way we can help prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Don’t like the water dispenser. Not convenient 🍍
on February 1, 2024
Posted by: Dole
I hate that I have to hold and press the water dispenser.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, February 3, 2024
Hello-Thank you for sharing with us. We're sorry that the water dispenser was not what you expected. We appreciate you sharing this insight with us. We hope that as you keep using the refrigerator it will exceed your expectations.-Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Horrible sickening oder coming from and inside.
on February 8, 2024
Posted by: L vec
from Strongsville, Ohio
Profile great look. Nothing but issues. Used 1.5 years. 2 new ice makers, new compressor & fan. New fill tube for ice maker. Issues started within first year. Ice on top of freezer door. Gasket
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEAppliances, GE_Appliances, February 13, 2024
Oh no! We certainly don't want you to continue having issues with your refrigerator. We've reached out to you via email to gather some information. We look forward to speaking with you at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Handles are made of cheap plastic and they break.
on February 29, 2024
Posted by: McRod
"DO NOT BUY". Handles are made of cheap plastic and will break with normal standard use after 2 - 3 years. My freezer handle broke first and then few months later my fridge door handle. See pictures. There is an existing recall for this issue but off course my model is not included even thought it was bought 3 years ago. These appliances are way too expensive to expect this kind of issue.
Response from geappliances.comBy Tierra, GE_Appliances, March 1, 2024
We're sorry about the handles on your refrigerator and we want to help. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on February 29, 2024
Posted by: M_a_r_k__S
from Colorado
Broke a few days after we got it (water) is out, ice occasionally.
Compressor is very noisy too.
Compressor is very noisy too.
Should have bought a Bosch.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 4, 2024
We’d like to assist you with the noise levels on your refrigerator. We recommend taking a look at the article below for a list of normal noises associated with refrigerators and their causes: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Here are some troubleshooting steps for water not dispensing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
If you suspect the noise level is not normal, we suggest scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Here are some troubleshooting steps for water not dispensing:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
If you suspect the noise level is not normal, we suggest scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com