Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Condenser broke in less than 2 years
on October 11, 2023
Posted by: k281
from Michigan
I purchased this refrigerator and it was delivered in March 2022. After just a year and a half the condenser has already failed and I will have to have it repaired. Unacceptable.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, October 11, 2023
Greetings! We appreciate you taking the time to leave us a review. We are extremely sorry to hear that your condenser has failed after only a year and a half of use. This is in no way the consumer experience that we strive for, and we are deeply apologetic. We will be sure to share this feedback with our product design teams so they can make the necessary improvements to this model.
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our appliances in the future. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we hope to gain your confidence back with our appliances in the future. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
On a wait and see mode right now
on October 12, 2023
Posted by: JJDinMD
from Maryland
Had the unit for 3 days now....Love the look.....but having some questions about function issues like seeing the actual temperature display (user manual says you can..but i cant seem to get it to show me)...there is constant condenstation/ice build in the top part of the freezer door as though there maybe some air gettting in.....not sure if the fresh food area is cooling properly ( placed a tempurature guage in the fridge and it never gets to the temputature on the digial dispay in the door).....so on a wait and see mode right now...
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEAppliances, October 12, 2023
Hello there,
Thanks so much for taking the time to post this review. We appreciate the honest feedback and we're more than glad to provide some clarity.
The actual temperature feature is not active on this model. What you see in the manual is referring to specific models. As far as the condensation, we completely understand your concern. Please refer to the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19186
For information on the unit not cooling properly, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
We hope this helps. Please let us know if there is anything else we can assist with. - Tierra@GEAppliances
Thanks so much for taking the time to post this review. We appreciate the honest feedback and we're more than glad to provide some clarity.
The actual temperature feature is not active on this model. What you see in the manual is referring to specific models. As far as the condensation, we completely understand your concern. Please refer to the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19186
For information on the unit not cooling properly, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
We hope this helps. Please let us know if there is anything else we can assist with. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features1
on October 19, 2023
Posted by: Aly52
from Fort Myers, Fl
Solid product. Lots of space for a counter depth refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Counterdepth fridge.
on October 24, 2023
Posted by: clane
from Augusta, KS
This is my first brand new fridge and I LOVE it! Was worried the counter depth wouldn't have as much space but the shelves in the doors more then make up for it. It has just enough room for a large pizza box as long as it doesn't hit the shelves in the door. Lights are nice and bright, in fridge water dispenser is convenient, although i would like it better if the cup could trigger the water instead of a push button above. Ice machine keeps up with our ice needs fine.
Very quiet as well, can't tell it is even running, unlike our previous one.
Very quiet as well, can't tell it is even running, unlike our previous one.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice to look at, doesn’t cool well.
on November 25, 2023
Posted by: Eggs55
from Austin TX
Set at 34°, lowest temperature achieved 39. If set any higher doesn’t get to 40°. Not a good chilling system.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, November 30, 2023
Hello there! Thank you for your review. We are so sorry to hear that your new refrigerator is not cooling as designed. This is not normal operation and is definitely not the consumer experience that we strive for. We recommend scheduling service with one of our technicians to get this cooling issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Dissatisfied
on January 3, 2024
Posted by: Honey Locust
from Illinois
I did not like the refrigerator top and bottom. The top surface or hood is not flat and has many grooves which would be fine as a built in. There is no floor panel/grate to affix to keep dust and small objects from rolling under it. I personally have never owned a refrigerator where this is missing. You can see the wheels from across the room. I did like the lighted drawers.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, January 16, 2024
Hi! Thank you for taking the time to leave us a review. We are so sorry to hear that this refrigerator has not lived up to your expectations due to the design of the unit. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Broken freezer door with 3 weeks
on January 25, 2024
Posted by: Jsalley
from Long Beach, Ca
First fridge we received had a dent in the door. We then had to wait 3 months for another. When we first received the fridge we noticed the freezer door had a little difficulty shutting. We assumed it was an adjustment period because it was brand new and had heard the seals needed time to adjust. 3 weeks in and we realize the freezer door was completely unable to close! 2 days of not being able to close the door causes everything to thaw and spoil. Trying to get someone from GE on the phone was close to impossible! Finally we got a tech to come out but we have to wait more than 2 weeks for the parts! I’m giving stars only because the upper fridge portion is very lovely and spacious. Other than that, this has been an incredibly frustrating situation.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, February 1, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the door not closing properly. That is not something we want or expect.
We are glad you got in touch with our service team to get this resolved. Also, we will be forwarding this over to the appropriate teams to review. That way we can help prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
We are glad you got in touch with our service team to get this resolved. Also, we will be forwarding this over to the appropriate teams to review. That way we can help prevent this from happening in the future. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Don’t like the water dispenser. Not convenient 🍍
on February 1, 2024
Posted by: Dole
I hate that I have to hold and press the water dispenser.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, February 3, 2024
Hello-Thank you for sharing with us. We're sorry that the water dispenser was not what you expected. We appreciate you sharing this insight with us. We hope that as you keep using the refrigerator it will exceed your expectations.-Krystal@GEAppliances
Written by a customer while visiting geappliances.com