Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
the fridge will not maintain set temp....
on May 9, 2023
Posted by: Raleigh customer
from Raleigh, NC
I like the design but it will not cool. I have it set on 35 degrees and today it reached 50 degrees inside and ice frost was forming on all items in freezer. We have placed a laboratory grade thermometertin the fridge and tracking data. The past 3 days it has had temp swings of 15 degrees. What is wrong with this unit. I have it registered.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , May 10, 2023
Hello- We appreciate your purchase and understand your concern regarding the temperature. Food load has a lot to do with stabilizing the temperature. Closed containers of water, food or non-perishables will help to stabilize the temperature. This is because the items in the refrigerator absorb the cold and actually work to help the refrigerator maintain a steady temperature in much the same way that ice cubes keep a drink cold. When you open the refrigerator door, the cool air rushes out and warm air rushes in. The more items in the refrigerator, the less cool air is needed to keep the refrigerator cold. Therefore, when you close the door again, the refrigerator returns to a stable temperature more quickly. Note: We also recommend that you check to see if large containers are blocking the flow of cold air and adversely affect the temperatures in the refrigerator. We recommend moving taller items forward so they don't block the air flow.
Please review the following troubleshooting link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.36405856.1549420700.1683564785-2092837760.1668014705&_gac=1.247202352.1680825266.EAIaIQobChMI4u6V_7mW_gIVqBNMCh13ugatEAAYASAAEgIjgfD_BwE
If you continue to have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Please review the following troubleshooting link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.36405856.1549420700.1683564785-2092837760.1668014705&_gac=1.247202352.1680825266.EAIaIQobChMI4u6V_7mW_gIVqBNMCh13ugatEAAYASAAEgIjgfD_BwE
If you continue to have issues, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Brand new water filter + ice maker broken
on May 11, 2023
Posted by: fdb1234
Just purchased brand new condo. This refrigerator had a broken water filter + ice maker upon moving in. It has taken 4 weeks to have someone come onsite to repair.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 11, 2023
Hello,
We're so sorry to hear that you have issues with your newly purchased refrigerator. We know how concerning this must be!
While this is not the experience we want for you, we are glad to know that you were able to schedule service repair.
We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
We're so sorry to hear that you have issues with your newly purchased refrigerator. We know how concerning this must be!
While this is not the experience we want for you, we are glad to know that you were able to schedule service repair.
We encourage you to continue to work with us on this. We are here to help if you need additional assistance.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Best fridge ever
on May 17, 2023
Posted by: C Vik
from Savannah GA
I like everything about this refrigerator. In fact, I like it better than any I’ve ever had. It is well lit, and incredibly well organized when it comes to the space and compartments. Look no further!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features and Stylish
on May 19, 2023
Posted by: Meri23
from Branford, CT
Very roomy and fits enough food for large family! Love that door boxes can be moved around depending on what works best for your needs. Would’ve given 5 starts but the top drawer in freezer keeps getting stuck making it awkward to put larger items in.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very nice
on May 30, 2023
Posted by: ORldy
from Oregon
Love the look. Getting used to the actual feel of some of the physical properties - seal of doors very strong (good), bins not as sturdy feeling as some brands, nice that it doesn’t stick out much further than my counter but feel the sacrifice inside with more shallow shelves (less depth, less space). Nice temperature chime instead of annoying alarm. One shelf adjusts to 1/2 the width if need to use the space for tall items on shelf below. Deep door shelves nice. Didn’t think I’d like the lighting but now I’m used to it and find it nice that it’s upfront instead of in back up high. Even more interesting, light in freezer dims if open refrigerator at same time. Overall very nice. Keeps things cold & frozen as expected. Quiet.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't stay cold
on May 31, 2023
Posted by: Not happy andy
from Chicago, IL
This refrigerator has never worked. It knows that it should be thirty eight degrees, but it doesn't seem to care. It will just warm up to room temperature and not even try to cool. If I reset it, it seems to remember that it's supposed to keep my food cold. However, i've reset it over forty times now.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 2, 2023
Hi there,
Our deepest apologies to hear that your refrigerator is not cooling.
There are several factors that may influence the temperature. Please refer to the link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Our deepest apologies to hear that your refrigerator is not cooling.
There are several factors that may influence the temperature. Please refer to the link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Beautiful and Roomy!
on June 5, 2023
Posted by: tv21
from Door County, WI
This looks great in our new kitchen and I love the french doors. It takes a little getting used to placing your items for maximum efficiency in both the refrigerator and the freezer. The warm gray finish is stunning in my "warm white" kitchen and the no-fingerprint finish is easy to keep looking good. I rated 4 stars only because using the water dispenser inside the fridge is a little difficult. You've really got to lean in to press and hold the small button while filling your glass or water bottle. Otherwise, we love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice fridge
on June 23, 2023
Posted by: Tarheelinmi
from Mason, Mi
Very nice refrigerator! Water could use a trigger under the spout so you don’t have to use 2 hands to get water!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com