Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
infuriating permanent 'plastic wrap' packaging
on October 16, 2022
Posted by: CoopT
This refrigerator comes with many of its parts wrapped in pale-pink plastic wrap. Not just the exterior--but parts of the assembled fridge are wrapped in it in such a way that it cannot be ripped off. When you remove it, even if you're really careful and attentive to it, it leaves messy ripped plastic-wrap edges everywhere around your fridge. (Inside and outside.)
I read about this problem in a review of this refrigerator before I bought it, but I thought--I'm a detail-oriented person, I will be able to remove this, that person must just be impatient or too nit-picky. I wish I had heeded the review. No, your manicure scissors or tweezers are not going to solve this problem. And it makes this not-cheap fridge look junky. I'm really disappointed and would return it if that were remotely possible.
I read about this problem in a review of this refrigerator before I bought it, but I thought--I'm a detail-oriented person, I will be able to remove this, that person must just be impatient or too nit-picky. I wish I had heeded the review. No, your manicure scissors or tweezers are not going to solve this problem. And it makes this not-cheap fridge look junky. I'm really disappointed and would return it if that were remotely possible.
No, I would not recommend this to a friend.
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 20, 2022
Hi,
Thanks for taking the time to write about your fridge. So sorry to hear about the frustration with the protective film, we can understand how this would be frustrating. We normally recommend using rubber-tipped tweezers to help with removing any small pieces of film from around gaskets; this would also help to ensure that the finish isn't damaged. However, if you've already tried this and the film remains stuck around the gasket areas, or other portions of the fridge, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@GEA
Thanks for taking the time to write about your fridge. So sorry to hear about the frustration with the protective film, we can understand how this would be frustrating. We normally recommend using rubber-tipped tweezers to help with removing any small pieces of film from around gaskets; this would also help to ensure that the finish isn't damaged. However, if you've already tried this and the film remains stuck around the gasket areas, or other portions of the fridge, we'd recommend reaching out to our service team for further help. They can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Sleek and Roomy!
on May 22, 2023
Posted by: DMeg
from Chicago
I love this refrigerator. It’s so roomy inside. We realized the in-door ice and water maker were not something we needed. And removing that feature made the inside so much bigger and brighter. The ice in the bottom freezer is much better for us; a bit old school perhaps but actually quicker to get ice. I like the beverage drawer with its own temperature setting for beer, wine etc. The lighting inside is illuminating, but not overly bright. Was surprised at how that makes it easier to find things. The Controls are located in a smart place, accessible but also out of the way as you use the refrigerator. I wish it was less pricey, but we paid up hoping the quality of GE will allow this to be a 10 year frig for us. Obviously, I’m confident it will be that.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Steer Clear - Horrible
on June 23, 2023
Posted by: ruffinju
Compressor failed within one year of purchasing this fridge. The replacement compressor, while working, is obnoxiously loud. It's so loud that it can be heard throughout the house. Would never recommend this product to anyone. I have had 2 techs come out to look at it, with their comment indicating this is something common and this noise is "normal." This is extremely disappointing, and I would have never purchased this had I known.
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 26, 2023
Hello - Thank you so much for connecting and sharing your review for this refrigerator. We are so sorry to hear about the experience you've had so far. That is not what we want for anyone.
We are glad that you were able to get service out and get the compressor replaced. We're going to be sending this feedback over to our product team to take a look and review. This way we can make sure we are making the best choices for our appliances.
Let us know if you have any questions. We are always happy to help. - Jonathon@GEA
We are glad that you were able to get service out and get the compressor replaced. We're going to be sending this feedback over to our product team to take a look and review. This way we can make sure we are making the best choices for our appliances.
Let us know if you have any questions. We are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Total disappointment
on August 15, 2023
Posted by: TPC62
Nothing but trouble since we installed in our new kitchen remodel. Evaporator fan goes bad, replace it then the new one goes bad, replace it it never works. Probably a mother board issue. At the same time the Water will not dispense. Very disappointed in GE. We bought the microwave and stove matching set along with the refrigerator . Weeks after installation the microwave failed. Oven is average at best. Thought we were installing top end appliances… we were wrong.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 16, 2023
Hello - Thank you for taking some time to connect and share your experience. We're incredibly sorry to hear about the issues you've come across with your new appliances. That is not the kind of experience we want or expect.
If you haven't already, we recommend having one of our technicians come out and check on the microwave. This is definitely something we want to help make right. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
If you haven't already, we recommend having one of our technicians come out and check on the microwave. This is definitely something we want to help make right. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
freezer draw does not close
on January 14, 2024
Posted by: tom568
from Ashburn VA
The bottom freezer draw does not close properly. I am waiting for service to see if it can be fixed or I will get another new refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Lisa, GE_Appliances, January 19, 2024
Hello, thank you for your feedback. We are sorry to hear that your freezer door is not operating as intended. This is not the experience we wanted for you. We are happy to hear that you have reached out to our service team. We are confident our service team will be able to resolve your freezer door issue. Please reach out to us if you need further assistance.
~ Lisa@GEAppliances
~ Lisa@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poort quality. Failed after 24 hours.
on January 31, 2024
Posted by: morepoorquality
from Brentwood CA
Bought at local appliance retailer. The refrig failed after 24 hours. Ruined all our frozen food. Retailer replaced with the same model. We were without a refrig for 4 days. I paid a premium for GE, but unit failed out of the box. Failed unit dripped light green oil on my floor from kitchen to front door. A large disappointment.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 6, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator stopped working and you had to replace the unit.
The information you have provided is very important and allows us to continue to improve the products and services we offer.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator stopped working and you had to replace the unit.
The information you have provided is very important and allows us to continue to improve the products and services we offer.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Handles are made of cheap platic and break
on February 29, 2024
Posted by: McRod
from Seattle, WA
Do NOT BUY! Handles are made or cheap plastic. They break after 3 years. Freezer handle broke first, then few month later right door handle broke. See pictures. These appliances are too expensive for this type of quality issues. This is the exterior, makes me wonder how is the inside critical components made?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 4, 2024
We'd like to help with you appliance. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing but problems
on July 8, 2024
Posted by: Kellysf
from SF
I've had this refrigerator a little over a year. I had to get it serviced only 4 months in because it froze all my refrigerator food. Now, it's not refrigerating at all. The only way to keep my food cold is by using the turbo cool feature and stocking ice in the refrigerator. I thought GE was a reliable brand but this is ridiculous. Do not recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, July 11, 2024
We understand the importance of an appliance operating as designed for an extended amount of time. We strongly encourage you to schedule service with one of our certified technicians to get this cooling issue properly addressed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com