Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Worked for two weeks
on February 27, 2023
Posted by: dms329
from Houston, Tx
Quit cooling and freezing after two weeks. Everything ruined.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 28, 2023
Hello,
We are so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would like to do what we can to provide a resolution on this for you. An agent is going to be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
We are so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would like to do what we can to provide a resolution on this for you. An agent is going to be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
compressor went out after one week
on March 6, 2023
Posted by: compressor failure
from WA
after compressor failed one week in, GE was good about replacing in quickly. However, the refrigerator is louder than before and vibrantly “running’ and freezer is not cold enough. returning for a Kitchen Aid :(
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, March 8, 2023
Hello - We appreciate you choosing GE Appliances and are sorry that your first refrigerator failed due to the compressor. We are glad to hear that we were able to replace your unit quickly! We understand loud noises and the freezer not cooling enough would be concerning, and we'd love to help.
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. You may view our troubleshooting article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Certain sounds you may hear are explained on page 45 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
If you are concerned about a sound or noise, you can view the following article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
If you are still worried about the performance of your unit, we recommend taking advantage of the warranty by scheduling service with our certified GE Appliances technicians. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We want you to have the best ownership experience, so please let us know if you need anything. We're always glad to help! Best wishes. -Shayla@GEA
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. You may view our troubleshooting article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Certain sounds you may hear are explained on page 45 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
If you are concerned about a sound or noise, you can view the following article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
If you are still worried about the performance of your unit, we recommend taking advantage of the warranty by scheduling service with our certified GE Appliances technicians. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We want you to have the best ownership experience, so please let us know if you need anything. We're always glad to help! Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
New Fridge-It's been a long journey
on March 17, 2023
Posted by: KellyChristian
from Wisconsin
Our previous fridge was a GE and lasted a long time so we were somewhat set on getting another GE after our current fridge recently died on us. We were interested in getting something a little larger than out current fridge so we went with this model. We went with the slate finish and have had a lot of issues with scratches and scuffs in it. We are on our third fridge and our second freezer door is here waiting to be installed. We spent a lot of money on this fridge and have been disappointed that every one that we have received has had damage to the finish. To GE's credit I will say that they have been good to work with to get replacement fridges or doors sent to us however it shouldn't be this hard. Other thing I would note is that the fridge is louder than our previous one which I wasn't expecting. The drawer slides on the freezer door squeak and seem a little flimsy. Hope they hold up long term. Can't rate anything higher than 1 star at this point. Maybe a few months from now the rating would be higher.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy GE_Appliances, March 21, 2023
Hello - Thank you for checking in and leaving your feedback.
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great American built product
on April 11, 2023
Posted by: Rich the Empire Lion
from Empire, MI 49639
Great product ! Returned two new Electrolux fridges due to poor quality prior to our dealer Max’s in Traverse City recommending the GE Profile. I would suggest changing out the left door stop to a softer rubber to prevent a harsh noise. I personally changed it to a softer durometer rubber and it is quiet now.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Pros and cons
on April 16, 2023
Posted by: Dana Jordan
from West Palm Beach, FL. 33409
I like the extra deep side compartments on the door; the ice tray is to small; using the filtered water faucet requires two hands and the refrigerator runs pretty much constantly. Great lighting of both refrig and freezer compartments.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on April 24, 2023
Posted by: Monkey business
from Michigan
Love that its counter depth give us more space in our kitchen
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great slate color and features
on April 25, 2023
Posted by: MasterGardener23
from Isanti, MN
Overall, we are very happy with this fridge. However, when we went to hook up the water line the shroud was off of the compressor. Snapped it back in place, but now the fridge hums continuously. We contacted the appliance store where we purchased the fridge and a part is now on order. It's very disappointing that we've had to request a service call on a brand new product.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice refrigerator
on April 28, 2023
Posted by: JeffGrape
from St Petersburg FL
GE Profile is a good product. Delivery, which isn’t the manufacturer’s responsibility, was terrible. I had to put it in place and set it up myself which I found to be very simple. Looks good and per my experience with the product I’m sure it will work as expected for many years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com