Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Plenty of storage options
on September 29, 2022
Posted by: NewRangeLady
from NY
Very happy with purchase. Plenty of room for food.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love most of the refrigerator
on October 23, 2022
Posted by: Lciccar222
from Syosset, NY
For a counter depth refrigerator, it gives you plenty of room. You can adjust everything to your heart's content. The one real flaw is the water dispenser. You need two hands in order to operate it. It should be where you just lean your cup against a button and the water dispenses. I need to have one hand hold the button and one hand hold the cup. GE, you should come up with a better design
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
The jury is still out
on December 23, 2022
Posted by: bingz29
from Little Rock, AR
We are on our second refrigerator in less than a year. The first one died after 8 months of use. The vendor we purchased it from was able to replace the first one. We like the features and storage capacity of the unit, just need it to work. If the new one last more than a year, I will come back and amend this review.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 3, 2023
Thank you so much for taking the time to write this review! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience your previous refrigerator caused you. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be sharing this information with the appropriate teams.
We’re confident that your new refrigerator will provide you with powerful cooling opportunities for years to come! We look forward to hearing your updated review, but until then, please know that you can always reach out to us should you need assistance. Thank you for being the best part of GE Appliances. Have a wonderful day – Matthew@GEA
We’re confident that your new refrigerator will provide you with powerful cooling opportunities for years to come! We look forward to hearing your updated review, but until then, please know that you can always reach out to us should you need assistance. Thank you for being the best part of GE Appliances. Have a wonderful day – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked for two weeks
on February 27, 2023
Posted by: dms329
from Houston, Tx
Quit cooling and freezing after two weeks. Everything ruined.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 28, 2023
Hello,
We are so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would like to do what we can to provide a resolution on this for you. An agent is going to be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
We are so sorry to hear this. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize for the disappointment and frustration this has caused.
With that being said, we would like to do what we can to provide a resolution on this for you. An agent is going to be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Again, we truly apologize for the inconvenience. Thanks for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
compressor went out after one week
on March 6, 2023
Posted by: compressor failure
from WA
after compressor failed one week in, GE was good about replacing in quickly. However, the refrigerator is louder than before and vibrantly “running’ and freezer is not cold enough. returning for a Kitchen Aid :(
Features
5
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, March 8, 2023
Hello - We appreciate you choosing GE Appliances and are sorry that your first refrigerator failed due to the compressor. We are glad to hear that we were able to replace your unit quickly! We understand loud noises and the freezer not cooling enough would be concerning, and we'd love to help.
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. You may view our troubleshooting article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Certain sounds you may hear are explained on page 45 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
If you are concerned about a sound or noise, you can view the following article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
If you are still worried about the performance of your unit, we recommend taking advantage of the warranty by scheduling service with our certified GE Appliances technicians. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We want you to have the best ownership experience, so please let us know if you need anything. We're always glad to help! Best wishes. -Shayla@GEA
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. You may view our troubleshooting article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. Certain sounds you may hear are explained on page 45 of the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-4_LoRes.pdf&_ga.
If you are concerned about a sound or noise, you can view the following article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
If you are still worried about the performance of your unit, we recommend taking advantage of the warranty by scheduling service with our certified GE Appliances technicians. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We want you to have the best ownership experience, so please let us know if you need anything. We're always glad to help! Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits into my limited space. Roomy.
on March 11, 2023
Posted by: PegOB
from Takoma Park, MD
Several of my friends own GE Profile refrigerators. An my neighbor (architect) recommended GE Profile when I told them that I was looking for refrigerators. I have limited space for this appliance in my kitchen, but this GE Profile unit fits perfectly. I used to own a side by side and I switched to the French Door and love it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
New Fridge-It's been a long journey
on March 17, 2023
Posted by: KellyChristian
from Wisconsin
Our previous fridge was a GE and lasted a long time so we were somewhat set on getting another GE after our current fridge recently died on us. We were interested in getting something a little larger than out current fridge so we went with this model. We went with the slate finish and have had a lot of issues with scratches and scuffs in it. We are on our third fridge and our second freezer door is here waiting to be installed. We spent a lot of money on this fridge and have been disappointed that every one that we have received has had damage to the finish. To GE's credit I will say that they have been good to work with to get replacement fridges or doors sent to us however it shouldn't be this hard. Other thing I would note is that the fridge is louder than our previous one which I wasn't expecting. The drawer slides on the freezer door squeak and seem a little flimsy. Hope they hold up long term. Can't rate anything higher than 1 star at this point. Maybe a few months from now the rating would be higher.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy GE_Appliances, March 21, 2023
Hello - Thank you for checking in and leaving your feedback.
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We can understand how upsetting it is when an appliance doesn't meet your expectations. We also understand that there is always room for improvement. We will gladly share your concerns with our product design team
The normal operation of your refrigerator will create some sounds or noises. Please refer to the article below for normal operation: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great!
on March 22, 2023
Posted by: Julie777777
from Estero FL
Love our new HE Profile. Very roomy. Ice making is wonderful and so easy to access.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com