Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Deplorable
on September 11, 2022
Posted by: TAP22
from Ohio
This refrigerator failed immediately. The ice maker dribbled and spit water all night and filled the entire upper rack of the freezer with a layer of ice a half inch thick. No ice cubes. The temperature digital readouts for the refrigerator and freezer are set points only, not actual current temperatures. Food felt warm so lowered refrigerator set point to 37, the lowest possible. Still warm so used a digital high low thermometer to check, and it could maintain only 42-46 degrees: food poisoning range!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
OK just OK
on September 14, 2022
Posted by: Rowofromo
from TX
While it is the French door and capacity I was looking for, it certainly is not the quality I was expecting for the price. Way too much plastic involved.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, September 15, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but understand that you have some concerns about the quality. Your comments about the plastic are greatly appreciated as we are always looking for ways to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but understand that you have some concerns about the quality. Your comments about the plastic are greatly appreciated as we are always looking for ways to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on September 17, 2022
Posted by: Penni2022
from Fort Worth
I had this same fridge for >10 yrs at my otior home and it still is going strong. I love the updated design of the interior functionality. I am very, very happy!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
The latest bells and whistles meets expectations
on September 23, 2022
Posted by: SteveZ408
from San Jose, CA
I've read most of the reviews and complaints about similar GE fridges and I consider them outliers or owners not reading the manual.
- Is it noisy? Maybe when compared to other makers. My measurements show <45dB when the compressor is on (23min) but it throttles back to a low hum (fan?... another 11min) and obviously it's dead quiet when it turns "off" (25min of silence). Still quieter than your low noise dishwashers. Maybe as noisy as my old 20+yr GE Profile side-by-side.
- No problems reaching set point temp. Using an instant read digital meat thermometer, I saw <1degF from factory set points of 0F (freezer) and 37F (fridge: w/glass of water). The operating manual is incorrect about being able to read temp directly off the unit. Door storage temp was ~ 40F (as expected).
- No issues with black ice or water dispense IF YOU FLUSH THE LINE. Ice maker "clunks" ice when it's empty, but hardly noticeable when partially full.
- Aesthetics? Love the counter depth (delivery team did not have to take the doors off!); slate finish = no fingerprints; LED lighting lets me see without warming the interior space; water dispense is internal (doesn't compromise fridge space for ice maker) or put a hole in the fridge door (less complicated; more energy efficient).
- Complaints? The RFID chip in the water filter at more than double the price? Outrageous... almost didn't buy the fridge based on that alone. The waterline inlet connector on the fridge was obstructed by framing sheet metal (needed to hammer the frame to make enough clearance to attach waterline hose). Freezer door could have an "open door" alarm as well.
- Is it noisy? Maybe when compared to other makers. My measurements show <45dB when the compressor is on (23min) but it throttles back to a low hum (fan?... another 11min) and obviously it's dead quiet when it turns "off" (25min of silence). Still quieter than your low noise dishwashers. Maybe as noisy as my old 20+yr GE Profile side-by-side.
- No problems reaching set point temp. Using an instant read digital meat thermometer, I saw <1degF from factory set points of 0F (freezer) and 37F (fridge: w/glass of water). The operating manual is incorrect about being able to read temp directly off the unit. Door storage temp was ~ 40F (as expected).
- No issues with black ice or water dispense IF YOU FLUSH THE LINE. Ice maker "clunks" ice when it's empty, but hardly noticeable when partially full.
- Aesthetics? Love the counter depth (delivery team did not have to take the doors off!); slate finish = no fingerprints; LED lighting lets me see without warming the interior space; water dispense is internal (doesn't compromise fridge space for ice maker) or put a hole in the fridge door (less complicated; more energy efficient).
- Complaints? The RFID chip in the water filter at more than double the price? Outrageous... almost didn't buy the fridge based on that alone. The waterline inlet connector on the fridge was obstructed by framing sheet metal (needed to hammer the frame to make enough clearance to attach waterline hose). Freezer door could have an "open door" alarm as well.
Wish I could post updated reviews as the product ages. Hoping it lasts another 20 years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Low quality for the money
on September 24, 2022
Posted by: TClaire
from Tucson, AZ
Hard to believe at this price point that there would be so many issues with the drawers. On the day after it was delivered, we had to have the guys from the place we bought it come to fix the large crisper drawer which would simply not stay on the tracks. Now—not even 3 weeks later—one of the smaller crisper drawers will not close properly no matter what we do. Gah! So annoying and frustrating. Just cheaply made and poorly engineered. The cause is the tubing behind the drawer for the in-fridge water is bunched up behind the drawer and the drawer just won't push in all the way. We've tried making adjustments, but it just seemed to make it worse. So.. now what... pay the service call fee just to have them come out and fix what should never have been an issue in the first place?! NOT okay. Very disappointed in the cheapness and lack of thought in the design of the drawers.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 26, 2022
Hello,
Thank you so much for writing this review! We’re so sorry to hear about these issues you’ve had with your drawers. At GEA, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for any inconvenience these drawers have caused you. This is certainly not the experience we expect or wish for our consumers to have, so please know that we understand just how frustrating this can be.
We highly recommend taking advantage of your warranty by scheduling service with a GEA technician. You can schedule service by calling 1-800-GECares (1-800-432-2737), or by visiting our website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps, and if you need any additional assistance, please feel free to reach out to us. We will be happy to help you!
All the best,
Matthew
GE Appliances
Thank you so much for writing this review! We’re so sorry to hear about these issues you’ve had with your drawers. At GEA, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for any inconvenience these drawers have caused you. This is certainly not the experience we expect or wish for our consumers to have, so please know that we understand just how frustrating this can be.
We highly recommend taking advantage of your warranty by scheduling service with a GEA technician. You can schedule service by calling 1-800-GECares (1-800-432-2737), or by visiting our website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps, and if you need any additional assistance, please feel free to reach out to us. We will be happy to help you!
All the best,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Plenty of storage options
on September 29, 2022
Posted by: NewRangeLady
from NY
Very happy with purchase. Plenty of room for food.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love most of the refrigerator
on October 23, 2022
Posted by: Lciccar222
from Syosset, NY
For a counter depth refrigerator, it gives you plenty of room. You can adjust everything to your heart's content. The one real flaw is the water dispenser. You need two hands in order to operate it. It should be where you just lean your cup against a button and the water dispenses. I need to have one hand hold the button and one hand hold the cup. GE, you should come up with a better design
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
The jury is still out
on December 23, 2022
Posted by: bingz29
from Little Rock, AR
We are on our second refrigerator in less than a year. The first one died after 8 months of use. The vendor we purchased it from was able to replace the first one. We like the features and storage capacity of the unit, just need it to work. If the new one last more than a year, I will come back and amend this review.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 3, 2023
Thank you so much for taking the time to write this review! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience your previous refrigerator caused you. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be sharing this information with the appropriate teams.
We’re confident that your new refrigerator will provide you with powerful cooling opportunities for years to come! We look forward to hearing your updated review, but until then, please know that you can always reach out to us should you need assistance. Thank you for being the best part of GE Appliances. Have a wonderful day – Matthew@GEA
We’re confident that your new refrigerator will provide you with powerful cooling opportunities for years to come! We look forward to hearing your updated review, but until then, please know that you can always reach out to us should you need assistance. Thank you for being the best part of GE Appliances. Have a wonderful day – Matthew@GEA
Written by a customer while visiting geappliances.com