Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Love the color
on March 13, 2022
Posted by: JenCop
from Illinois
Great fridge! Love the color and all the room. Still getting used to all the features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, March 15, 2022
Thank you writing a review. You have a fantastic refrigerator and it looks beautiful in your kitchen. Thanks so much for being a part of the GE Appliances family! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Compressor failed within first few weeks
on May 29, 2022
Posted by: Soueu
from Kennebunk, Maine
Very disappointed with brand new GE Profile refrigerator. Waiting for a new compressor to be installed by June 1. We did get a quick response to our call and technician was here in less than a week but it is taking weeks to get new part delivered… besides refrigerator we bought a gas range and a dishwasher. Gasket on range stove came off and temperature probe broke. What’s next GE? We thought we were purchasing quality products of the GE Profile line.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 7, 2022
Hi there,
Thank you for taking the time to leave a review. We're so sorry to hear about the compressor issues you've had on top of what you've described for your range. We can certainly understand how this would be stressful and disappointing to say the least. Know that we were able to locate and update your case with your review here. Your case manager will do the best they can to review and reach out as soon as they're able.
Thank you for your ongoing patience, it means the world.
All the best,
Michael@GEA
Thank you for taking the time to leave a review. We're so sorry to hear about the compressor issues you've had on top of what you've described for your range. We can certainly understand how this would be stressful and disappointing to say the least. Know that we were able to locate and update your case with your review here. Your case manager will do the best they can to review and reach out as soon as they're able.
Thank you for your ongoing patience, it means the world.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Only lasted two months
on June 1, 2022
Posted by: Jake j
from North Carolina
The fridge only worked for two months. Difficulty for repair people to get parts to see if will work. Waiting another two weeks to see if next part will fix. A new fridge for 3000 lasts two months. Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 9, 2022
Hi there,
Thanks for the review on your refrigerator. We hate to hear about it malfunctioning, we can certainly understand how this would be frustrating to say the least.
Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders.
All the best,
Michael@GEA
Thanks for the review on your refrigerator. We hate to hear about it malfunctioning, we can certainly understand how this would be frustrating to say the least.
Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks nice in and out
on July 6, 2022
Posted by: KnowFish
from Newport Beach, CA
We like it. A little noisy and they do not remove the plastic from the sheet metal before they assemble it so it is a bit of a job to get it off from the edges where it meets another part.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Filter system not working
on July 19, 2022
Posted by: John Jo
from Austin
We bought this fridge due to its excellent water filter. That is the ONLY reason. But I could not get it working and an official GE techie couldn’t get the filter system working either. It’s taking too long (weeks). Should have arrived in good working order.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, July 27, 2022
Hi there, we're very sorry your water filtration system isn't working as it should as we can imagine how this could be a disappointment. With that said, we see you have parts ordered so please know we're confident our technician will be sure to get this taken care of for you.
If you were to need anything else, you can always message us on social media. We're wishing you the best and we appreciate you reaching out to us. Thank you for choosing GE Appliances.
Guy@GEA
If you were to need anything else, you can always message us on social media. We're wishing you the best and we appreciate you reaching out to us. Thank you for choosing GE Appliances.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
nice features
on July 23, 2022
Posted by: fairfield72
from SP,NY
we replaced a 12 yr old Profile with a new one. Installers did a poor job removing plastic, didn't level it. The fridge periodically gets an annoying , loud humming noise. never had that with the old one. Poor delivery/installation.
Features
5
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, August 1, 2022
Hey there,
Thank you for providing your experience with us. We're truly sorry to hear about the awful installation and understand how upsetting that can be. If you need instructions on leveling your refrigerator, please check out page 39 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf&_ga=2.246341700.1908729441.1659358623-1399050172.1598645166
Your loyalty to GE is greatly appreciated. Stay in touch. Mike@GEA
Thank you for providing your experience with us. We're truly sorry to hear about the awful installation and understand how upsetting that can be. If you need instructions on leveling your refrigerator, please check out page 39 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf&_ga=2.246341700.1908729441.1659358623-1399050172.1598645166
Your loyalty to GE is greatly appreciated. Stay in touch. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
My Favorite Fridge EVER!
on August 13, 2022
Posted by: Sharkey3
from Hampton, NH
I have had 6 different refrigerators over 50 years of my marriage. This one is #7 and is the best one of all. Everything is awesome: the interior lighting, use of space, organization and appearance. We absolutely love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Hate it.
on August 23, 2022
Posted by: JR84
from Ohio
The plastic meat tray doesn't slide right, always getting stuck. It is loud making noises all the time. Shows fingerprints easy. I hate it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 8, 2022
Oh no!
It saddens us to hear that you hate your refrigerator. We can certainly understand how a hard to slide meat tray, loud noises, and constantly having to clean fingerprints can cause frustration. It's recommended to wipe away fingerprints after each use with a microfiber cloth. Please know that we take your feedback seriously and will make sure to pass it to our development team for improvements. We're here if you need anything. Mike@GEA
It saddens us to hear that you hate your refrigerator. We can certainly understand how a hard to slide meat tray, loud noises, and constantly having to clean fingerprints can cause frustration. It's recommended to wipe away fingerprints after each use with a microfiber cloth. Please know that we take your feedback seriously and will make sure to pass it to our development team for improvements. We're here if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com