Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Looks Great and Very Reliable!
on December 21, 2021
Posted by: SmokeyBear1
from Phoenix, Az
After 15 months of ownership, thought I would take a minute and provide some feedback on our hands on experience with this. GE PWE23KYNFS refrigerator.
Definitely a solid performing refrigerator with zero problems so far. A lot to like: easy too clean, looks nice, build quality seems very good, cools and freezes perfectly. Gallon jugs fit in the door cavity shelves and all the shelves are adjustable. Freezer is perfect for a small family. Water filter is easy to change. Rolls away from the wall easily on its built in wheels. Rubber seals on the doors are very good making a very tight seal.
IF you try to immediately open the freezer door again after closing it, the door is difficult to open due to vacuum (normal). Wait a couple minutes and it will open freely. Our handles "have not" came loose because I know not to force the freezer open immediately after closing it. No problems at all.
I think GE has it figured out with this Twin Chill evaporator design. This GE Fridge replaced a competitor's twin evaporator fridge that failed on us multiple times. The performance of this GE twin evaporator design seems to work flawlessly. Would definitely recommend it. I trust it 100%.
From now on, all my appliances will be GE. They take pride in their products and it shows in the performance and appearance.
Definitely a solid performing refrigerator with zero problems so far. A lot to like: easy too clean, looks nice, build quality seems very good, cools and freezes perfectly. Gallon jugs fit in the door cavity shelves and all the shelves are adjustable. Freezer is perfect for a small family. Water filter is easy to change. Rolls away from the wall easily on its built in wheels. Rubber seals on the doors are very good making a very tight seal.
IF you try to immediately open the freezer door again after closing it, the door is difficult to open due to vacuum (normal). Wait a couple minutes and it will open freely. Our handles "have not" came loose because I know not to force the freezer open immediately after closing it. No problems at all.
I think GE has it figured out with this Twin Chill evaporator design. This GE Fridge replaced a competitor's twin evaporator fridge that failed on us multiple times. The performance of this GE twin evaporator design seems to work flawlessly. Would definitely recommend it. I trust it 100%.
From now on, all my appliances will be GE. They take pride in their products and it shows in the performance and appearance.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Spacious and bright, slow water and install
on January 2, 2022
Posted by: moveablemiddle
from ithaca ny
We live our new fridge! Some travelling guests recommended it and we’re glad we waited to get this model. We were nervous about miving from the deeper fridge to this shallower depth, but it is super spacious and bright. The design makes much better use of space with how shelves and door storage are laid out. The 2 things id caution on (1) the water dispenser is very slow. Im usually not wanting to wait 2 minutes to fill a glass. We use britta now inside. (2) We paid for in home install but the 3rd party delivery company GE hired only did threshhold delivery. No one ever called us to resolve this.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
It is working OK. Just good enough to use it.
on January 9, 2022
Posted by: Jaktos
from Naperville
The bad idea was one long drawer on the bottom of upper side. To get something from it I have to open both upper door, it means loosing the cold fast.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, January 14, 2022
Hello. We appreciate you taking the time to reach out to us with your feedback on this model. We’re glad it’s working well overall for you and you’re able to use it without issue, though we do hate to hear you are dissatisfied with the design of the bottom drawer in the fresh food section.
We regret any inconvenience you’ve experienced because of having to open both doors – your feedback will certainly be sent to our Refrigerator Design team for review. We value your insights, as we always like to know what our consumers think of our models, and be aware of any possible ways to improve.
If you have any other concerns or questions, we are glad to offer assistance any time. All the best! -Sarah@GEA
We regret any inconvenience you’ve experienced because of having to open both doors – your feedback will certainly be sent to our Refrigerator Design team for review. We value your insights, as we always like to know what our consumers think of our models, and be aware of any possible ways to improve.
If you have any other concerns or questions, we are glad to offer assistance any time. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
N/A
on January 15, 2022
Posted by: Nonicknameatatall
from Bellevue, Washington
The refrigerator is great but the plastic pick film that is used in packing is terrible and I mean terrible. I can not get it out of all the seams. I was told by Customer Service to use a took pick. That is just not acceptable. I am not sure who is going to fix the problem. I would really like to hear back from you!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Elliot@GEA, GE Appliances, January 18, 2022
Hello there, thank you for leaving this review. We are so disappointed to hear about your experience with removing the plastic film near the seams of your new refrigerator. It is definitely understandable how frustrating dealing with this issue must be, and we sincerely apologize for this hassle.
We will absolutely be passing along your feedback to our product and packaging teams to review moving forward. We appreciate this insight and for bringing this to our attention.
If it seems as though you need to remove handles or the gasket to get all of the plastic out and you need assistance in doing so, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and we are always here to serve you if you require any assistance in the future. -Elliot@GEA
We will absolutely be passing along your feedback to our product and packaging teams to review moving forward. We appreciate this insight and for bringing this to our attention.
If it seems as though you need to remove handles or the gasket to get all of the plastic out and you need assistance in doing so, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful, and we are always here to serve you if you require any assistance in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not the best quality or reliability. Do better.
on January 17, 2022
Posted by: RichDad808
from Honolulu
It worked fine for about 3 years, then it died. The quality is not the best. A tech said that the compressor is leaking and VERY expensive to replace.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, January 20, 2022
Hello there, we're so sorry to hear your refrigerator died after just 3 years. We can certainly imagine how aggravating this would be considering we'd never want this for any of our consumers.
With that said, we see you've been in touch with a case manager, so if you need anything else please continue to work with them for additional assistance. We're wishing you the best and we appreciate you bringing this to our attention as well.
All the best,
Guy@GEA
With that said, we see you've been in touch with a case manager, so if you need anything else please continue to work with them for additional assistance. We're wishing you the best and we appreciate you bringing this to our attention as well.
All the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
new refrigerator failed in 45 day
on February 21, 2022
Posted by: Steltz mark and cathy
from Marco island
bought a new PWE23KYNFS, 2nd one this year, and third GE refrigerator in last 18 month. Always a fan. This time i got a real lemon. failed within 45 day of tuning it on. Now it is 45 days later and it is still not working.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 22, 2022
Hi there, We are incredibly sorry to hear about the poor experience you had with your last two refrigerators and deeply apologize things aren't off to a better start with your current model. We certainly hope you will take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will take good care of you and get this resolved soon. Thanks for choosing GE Appliances! - Sharon@GEA
We're confident our technician will take good care of you and get this resolved soon. Thanks for choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the color
on March 13, 2022
Posted by: JenCop
from Illinois
Great fridge! Love the color and all the room. Still getting used to all the features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, March 15, 2022
Thank you writing a review. You have a fantastic refrigerator and it looks beautiful in your kitchen. Thanks so much for being a part of the GE Appliances family! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Compressor failed within first few weeks
on May 29, 2022
Posted by: Soueu
from Kennebunk, Maine
Very disappointed with brand new GE Profile refrigerator. Waiting for a new compressor to be installed by June 1. We did get a quick response to our call and technician was here in less than a week but it is taking weeks to get new part delivered… besides refrigerator we bought a gas range and a dishwasher. Gasket on range stove came off and temperature probe broke. What’s next GE? We thought we were purchasing quality products of the GE Profile line.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 7, 2022
Hi there,
Thank you for taking the time to leave a review. We're so sorry to hear about the compressor issues you've had on top of what you've described for your range. We can certainly understand how this would be stressful and disappointing to say the least. Know that we were able to locate and update your case with your review here. Your case manager will do the best they can to review and reach out as soon as they're able.
Thank you for your ongoing patience, it means the world.
All the best,
Michael@GEA
Thank you for taking the time to leave a review. We're so sorry to hear about the compressor issues you've had on top of what you've described for your range. We can certainly understand how this would be stressful and disappointing to say the least. Know that we were able to locate and update your case with your review here. Your case manager will do the best they can to review and reach out as soon as they're able.
Thank you for your ongoing patience, it means the world.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com