Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
3
Freezer keeps getting warmer than it is set.
on July 19, 2021
Posted by: Augie 06
from Oregon
It is a great size but it is not consistently keeping ice frozen. No matter how we set it, it
frequently says as much as 17 degrees instead of -12.
frequently says as much as 17 degrees instead of -12.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 20, 2021
Hello, thank you for your review. We are sincerely sorry that your refrigerator is not maintaining the proper temperature for ice. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great fridge, concerning QC
on July 25, 2021
Posted by: UncleB
from Decatur GA
We like the unit but delivered with the lights in the fridge compartment inop from the factory after waiting 4 months for delivery. Chasing GE and their 3rd party repair place to get it fixed is the opposite of something I ought to be doing after dropping $$$ on this unit, but yet here I am making repeat follow up calls.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 26, 2021
Hello - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. We'll be happy to look into this further for you. You will get an email from us regarding your issue. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall, a good fridge
on August 9, 2021
Posted by: Flapper65
from Jefferson, WV
I replaced a 21 year old french door GE with this new counter depth model. The space is much better in this one than the old one for sure. LED lighting makes seeing things much easier and the shelf system allows you to fully customize where you want to keep your items. A particularly nice feature is the meat try with digital temperature.
Build quality seems to be solid thus far. Shelves are capable of supporting heavy items and the door space is far better than the old models.
This fridge makes far less compressor noise than the 2 decade old model that we used to have but it does run longer. More on this later. The ice maker does make the same sounds as the old one when making ice cubes.
The freezer drawer is not a break-seal model. This means that you're going to have to give the handle a good tug when you open it. Make sure you do this dead center or you could pull the drawer off the tracks. The storage in the freezer is okay and the only not so nice feature is the plastic sliding drawers. If I had one wish it would be that the bins were made of metal. A question that nobody could answer for me but I can now report is that you certainly can keep a large frozen turkey in this freezer.
Now, on the day you get your new fridge, keep in mind that it will take hours to get it nice and cold inside. It took 5 hours for mine to chill down enough to hold food. If you put something hot inside, do not be surprised if the temp rises a few degrees above 37 and then takes an hour or two for it to drop back down. It's just how these new one work.
Overall a good solid unit that I would buy again.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
65 degrees!!!
on August 23, 2021
Posted by: GE Refrige Broken
from Boston, MA
My refrige only gets down to 65 degrees. The freezer works OK.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, August 24, 2021
Hello - Thanks for your feedback. We are sorry your refrigerator is not cooling properly. This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused. Olga@GEA
We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love so far
on September 23, 2021
Posted by: Amm25
from Stamford CT
Had my one door refrigerator with top freezer for over 20 years but quickly got used to this new style. Great refresh. Hope it lasts as long as first one
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Really like the ice maker!
on October 6, 2021
Posted by: Brad in IL
from Princeton, IL
We are very pleased with the refrigerator. Finally a refrigerator with a dependable ice maker. We also like the water dispenser inside the fridge, it doesn't take up any room and the front of the refrigerator remains clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 7, 2021
Hi, We're glad you're enjoying your new refrigerator and ice maker, and we'd like to welcome you to our GE Appliances family! It's always fun to get a new appliance and we appreciate your support. Thanks for the great review. Have a safe and wonderful day! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but not great
on October 20, 2021
Posted by: McEeDe
from UT
Overall I like this fridge, but a few things bug me. The main compartment depth seems short. There is a lot of volume in the doors for things but if not full- things shift when opening the doors. The veggie drawers are small. The deli tray is full width so you need both doors open fully to open the drawer. It skips off its slide and is hard to close at times. I do like the lighting. I like the internal water dispenser. The freezer seams small. Handles are fingerprint resistant but doors are not. I also was unable to get my doors to line up perfectly. Overall it’s Okay but for the price was hoping for better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, October 25, 2021
Hi there, we appreciate you finding the time to reach out to us. We're pleased to know you're enjoying your new refrigerator, but we're sorry you're not seeing the space you'd hoped for. We can understand how this would be annoying for you, so your comments will definitely be useful information to share with our design team.
We're wishing you the best and we're happy to have you in our GE Appliances family.
Guy@GEA
We're wishing you the best and we're happy to have you in our GE Appliances family.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Lots of room overall
on November 27, 2021
Posted by: Sam in Washington
Somewhat loud the compressor. The freezer compartment is build very loose.
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com