Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Lousy temperature control
on December 10, 2019
Posted by: disappointed_dan
from CA
I noticed our produce going bad prematurely and placed a digital thermometer in the refrigerator to track the high/low temps - the next morning the thermometer read 52 even though the fridge was set to 36! The counterdepth version also doesn't have common features including turbo cool / turbo chill after restocking with groceries. Very disappointed for such an expensive appliance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
My First GE experience
on February 10, 2020
Posted by: LadydiT59
from Washington, DC
Love that it is counter depth, and the compartments to hold food is great. It holds to much more than a side by side refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Not Holding Up well
on March 18, 2020
Posted by: kumbach
from Thompsons Station, TN
Disappointed that the lighting system has failed after just 2 1/2 years. You would think that with what you pay they would last longer than that.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 20, 2020
Hello kumbach - We apologize for your refrigerator lighting experience. We understand how this would be very frustrating. If you will please email your details to: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, we'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. Thank you for the feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Somr issues
on March 23, 2020
Posted by: Fred3333
from Scottsdale,AZ
I would think that the quality of this product would have a better handles on the products
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 27, 2020
Hello Fred3333 - Thanks for your review. Your comment for improvement with the handle quality and design is appreciated. As we always strive to improve our products for our customers, we'll be sure to share your comments with our refrigerator design team. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
2 repairs needed in first 2 weeks of ownership
on April 8, 2020
Posted by: Mrmorris
from Royal oak, mi
Bought this refrigerator 2 weeks ago and I’ve already needed someone to come out and repair leaks and fix the freezer which stopped working. Recommend choosing a different model for all future buyers.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great, well thought out A to Z. Love it.
on April 9, 2020
Posted by: Accord75
from Chicago
I did alot of research on Ge and Lg fridges, I like the Ge profile, pwe23kynfs the most. It's been a couple months now, love everything about it (and I'm picky to the details). Love it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Would not purchased this model.
on April 19, 2020
Posted by: Jade Virgo
Don't go based on favorable reviews from those who've had for <3-4 years!! We are going on 5 years of owning this model. During the 4th year, we started having issues with the freezer. Over freezing, leaking water, not making ice, etc. etc. Since we had the extended warranty, the GE servicemen came out but we are not impressed. They did the USB diagnostic and water filter change the first time, although the water filter was about one week overdue. They had to come out 5 times over 3 weeks, because nothing they did resolved the issue fully. By the 5th visit, 3 weeks in, they had changed gasket, ice maker, valve and water filter. One would think "we're good to go for another few years", although the fridge was not performing "great". . . Fast forward, 8 months, the refrigerator's actual temp is 61 degrees (set at 37), and the freezer's actual temp is -9 degrees (set at 0). Refrigerator is properly loaded, closed, clean inside, outside, top, bottom, back. . . This is the worse appliance experience!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Refrigerator - Just Received Today 4/28/20
on April 28, 2020
Posted by: rhr292
from NJ
We recently purchased this GE Profile Counter Depth refrigerator to replace an LG refrigerator that was probably 11 years old (was part of the home, when we purchased) - we chose the GE Profile to match two other Profile appliances we have, plus its made in America!! I have to be honest we were on the fence though, based on several comments I saw about the noise of the refrigerator - not many, but enough to make you think twice. Well we plugged it in this morning when it arrive, and yes it is noisier than the 11 year old LG refrigerator than we had. The LG refrigerator I could hardly here, but the GE is noticeable, but not unbearable. I'm happy with the purchase - for styling - I give it 5 stars, the draws do seem a bit on the cheap side, especially in the freezer, but overall so far so good. Constructive feedback to GE, would be to reduce the refrigerator noise, to align with LG and you'd had a clear winner.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com