Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
5
Great features
on July 9, 2023
Posted by: Steveh1960
Large capacity and it's nice to have separate refrigerator and freezer drawer.
Written by a customer while visiting geappliances.com
Customer Rating
1
STAY AWAY: Designed not to cool to save energy!
on July 14, 2023
Posted by: AAntonio
from Massachusetts
We purchased this fridge in February 2023 for our new build and it has been nothing short of a headache. The fridge does NOT keep cool, it’s constantly above 40 degrees, even spiking to over 50 occasionally. It is also constantly full of condensation, nothing lasts. We have thrown away so much food due to its inability to keep cold. My wife's fresh fruit lasts a day or two at most. STAY FAR AWAY from this unit. It is now July 2023 (5 months old) and we have had parts replaced and a tech out three times and GE is claiming it’s working as designed. This fridge is more focused on energy consumption rather than food safety. The fridge does not keep temp. There is no excuse for this, AGAIN STAY FAR AWAY, get yourself a real fridge that wont get your family sick
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 17, 2023
Oh no!
We're so very sorry that your new refrigerator isn't operating as expected. This is certainly not the experience we desire for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
We're so very sorry that your new refrigerator isn't operating as expected. This is certainly not the experience we desire for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!
on July 16, 2023
Posted by: Jesse1017
Love the counter depth model and French Door option.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect size
on July 16, 2023
Posted by: ClaudiaR
from Andover, MA
Perfect size for our family, nice looking appliance
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
New Refrig
on July 24, 2023
Posted by: Barb365
from Pleasanton, Ca
Love the new counter depth refrigerator. Fits perfectly in the spot.
Written by a customer while visiting geappliances.com
Customer Rating
4
Just chillin
on July 24, 2023
Posted by: NEB 1018
Love the refrigerator. Not a fan of the water dispenser since it takes two hands to fill bottle. Makes ice really quickly.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice refrigerator
on July 26, 2023
Posted by: Dan 1601
from Great Falls MT
Refrigerator is very sleek and attractive however the freezer drawer is difficult to close securely (it tends to bounce back open (ajar) if you’re not careful.
Features
5
Performance
5
Quality
3
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 27, 2023
Hello,
We’re happy to hear that you’ve been enjoying the attractive appearance of your new refrigerator, but we’re sorry that you’ve had trouble with the freezer door not closing as expected. Cold food storage is incredibly important, and a door that pops open can be concerning. We recommend ensuring that nothing is blocking the door from closing, such as a box or ice cubes. The article below also provides some other things you can check out on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
We’re happy to hear that you’ve been enjoying the attractive appearance of your new refrigerator, but we’re sorry that you’ve had trouble with the freezer door not closing as expected. Cold food storage is incredibly important, and a door that pops open can be concerning. We recommend ensuring that nothing is blocking the door from closing, such as a box or ice cubes. The article below also provides some other things you can check out on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Overall very happy
on July 26, 2023
Posted by: Mamark
from California
Overall very happy with it. Gave it a four because the compressor is a louder than I expected. Also my old GE was definitely better built with fewer plastic parts.
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com