Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,410 Reviews)
Rating breakdown 2,410 reviews
5 Stars
1,449
4 Stars
553
3 Stars
174
2 Stars
93
1 Star
141
85%of customers recommend this product.
(
1,860 out of
2,200)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
3
May require service
on June 23, 2023
Posted by: Captain Pete M
from Waynesville NC
This is the 2nd time we've purchased this model. First one is in our primary home. This one is louder than our other one when in normal operation. Also the ice maker fill valve clatters when filling the ice tray. We are waiting to see if it continues before putting in for warranty service. Other functions seem to operate normally.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 26, 2023
Hello - Thank you so much for taking some time to reach out and share your feedback. We are glad to see that you got another model of this refrigerator, it is one of our favorite models.
We are sorry to hear about the issues you've noticed with the noise and icemaker on this second refrigerator. It can be normal to notice some sounds with a newer refrigerator, due to it settling in and trying acclimate with the environment. However, if you do need a technician to check everything out, you can schedule by calling 1-800-432-2737 or visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We are sorry to hear about the issues you've noticed with the noise and icemaker on this second refrigerator. It can be normal to notice some sounds with a newer refrigerator, due to it settling in and trying acclimate with the environment. However, if you do need a technician to check everything out, you can schedule by calling 1-800-432-2737 or visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Matte black looks great
on June 27, 2023
Posted by: phil814
from Griffin, Ga
Good looking fridge with excellent cooling/freezing. Got the matte black which looks super. Great ice maker. Took a little while to get used to the water inside but the clean look outside is worth it
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Hope for the future
on June 28, 2023
Posted by: quilthorse
from Aurora, IN
Hope this will live up to its reviews. Hope it will keep up with my ice needs
Features
4
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on July 4, 2023
Posted by: JulieT1960
We have read lots of reviews from different brand names and watched many youtube video before making the decision. We are happy with the product so far. Hope it will last for a long time without any issues.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
I like that it is a GE
on July 6, 2023
Posted by: torba99
from Cheyenne, WY
I like that the refrigerator is not too deep. I also like the compartmenting in the freeze. It has enough compartmentalization I can keep things organized.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on July 9, 2023
Posted by: Steveh1960
Large capacity and it's nice to have separate refrigerator and freezer drawer.
Written by a customer while visiting geappliances.com
Customer Rating
1
STAY AWAY: Designed not to cool to save energy!
on July 14, 2023
Posted by: AAntonio
from Massachusetts
We purchased this fridge in February 2023 for our new build and it has been nothing short of a headache. The fridge does NOT keep cool, it’s constantly above 40 degrees, even spiking to over 50 occasionally. It is also constantly full of condensation, nothing lasts. We have thrown away so much food due to its inability to keep cold. My wife's fresh fruit lasts a day or two at most. STAY FAR AWAY from this unit. It is now July 2023 (5 months old) and we have had parts replaced and a tech out three times and GE is claiming it’s working as designed. This fridge is more focused on energy consumption rather than food safety. The fridge does not keep temp. There is no excuse for this, AGAIN STAY FAR AWAY, get yourself a real fridge that wont get your family sick
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 17, 2023
Oh no!
We're so very sorry that your new refrigerator isn't operating as expected. This is certainly not the experience we desire for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
We're so very sorry that your new refrigerator isn't operating as expected. This is certainly not the experience we desire for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!
on July 16, 2023
Posted by: Jesse1017
Love the counter depth model and French Door option.
Written by a customer while visiting geappliances.com