Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
3
on June 19, 2023
Posted by: Ckkk123
from New Jersey
Not happy with the bottom freezer. The top drawer does not stay back & food is not completely frozen
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 20, 2023
Hi there,
Thank you for being a loyal GE Appliances Consumer, and for taking the time to provide a review on your new french-door refrigerator. Your feedback is valued and very important to us!
We are sorry to hear that you are experiencing these issues with your refrigerator as this is certainly not normal operation, nor the quality that we expect. In this case, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident they can repair the issue at-hand. Thank you for your review, and for trusting GE Appliances for your home!
Take care,
-Devin@GEA
Thank you for being a loyal GE Appliances Consumer, and for taking the time to provide a review on your new french-door refrigerator. Your feedback is valued and very important to us!
We are sorry to hear that you are experiencing these issues with your refrigerator as this is certainly not normal operation, nor the quality that we expect. In this case, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident they can repair the issue at-hand. Thank you for your review, and for trusting GE Appliances for your home!
Take care,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Makes it Right
on June 20, 2023
Posted by: StevieWonderNC
GE continues to do what is required to make the issues with my new refrigerator right. Extended warranty, cash compensation and excellent service has all turned this into a much better situation then when it began. While I still don't understand how these issues occurred on basic and core components, impressed with the level of response and resolution from GE.
Written by a customer while visiting geappliances.com
Customer Rating
3
May require service
on June 23, 2023
Posted by: Captain Pete M
from Waynesville NC
This is the 2nd time we've purchased this model. First one is in our primary home. This one is louder than our other one when in normal operation. Also the ice maker fill valve clatters when filling the ice tray. We are waiting to see if it continues before putting in for warranty service. Other functions seem to operate normally.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 26, 2023
Hello - Thank you so much for taking some time to reach out and share your feedback. We are glad to see that you got another model of this refrigerator, it is one of our favorite models.
We are sorry to hear about the issues you've noticed with the noise and icemaker on this second refrigerator. It can be normal to notice some sounds with a newer refrigerator, due to it settling in and trying acclimate with the environment. However, if you do need a technician to check everything out, you can schedule by calling 1-800-432-2737 or visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We are sorry to hear about the issues you've noticed with the noise and icemaker on this second refrigerator. It can be normal to notice some sounds with a newer refrigerator, due to it settling in and trying acclimate with the environment. However, if you do need a technician to check everything out, you can schedule by calling 1-800-432-2737 or visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Matte black looks great
on June 27, 2023
Posted by: phil814
from Griffin, Ga
Good looking fridge with excellent cooling/freezing. Got the matte black which looks super. Great ice maker. Took a little while to get used to the water inside but the clean look outside is worth it
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Hope for the future
on June 28, 2023
Posted by: quilthorse
from Aurora, IN
Hope this will live up to its reviews. Hope it will keep up with my ice needs
Features
4
Performance
3
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Glad I Made This Choice!
on July 3, 2023
Posted by: Caree cakes
from Georgia
Transitioned to counter depth and was concerned about losing interior space. The engineering of the doors and integrated water dispenser supported adequate room, with a slight noticeable reduction in width of shelves. Sleek, modern design. Quality look and feel. Definitely recommend!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on July 4, 2023
Posted by: JulieT1960
We have read lots of reviews from different brand names and watched many youtube video before making the decision. We are happy with the product so far. Hope it will last for a long time without any issues.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
I like that it is a GE
on July 6, 2023
Posted by: torba99
from Cheyenne, WY
I like that the refrigerator is not too deep. I also like the compartmenting in the freeze. It has enough compartmentalization I can keep things organized.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com