Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
2
Low Quality Drawer Components
on August 5, 2022
Posted by: keggeman
from Cleveland OH
While this item looks nice and has some useful design features, the drawers in both the cool and freezer areas are poorly designed or constructed. Pulling out multiple drawers caused them to come off its track. The flimsy plastic separator in the lower section of the freezer broke after just a few months of use. I would not recommend this item,
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, August 12, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but sorry that you do not like some parts of the design and a part broke. Your satisfaction is important to us, and we will use your feedback to improve.
If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but sorry that you do not like some parts of the design and a part broke. Your satisfaction is important to us, and we will use your feedback to improve.
If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but expensive
on August 6, 2022
Posted by: Ml_petersen
from Washington
It seems to get the job done for now, but for the price you don’t get a whole lot. I’m already having issues with the door handle after just a couple of months.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 15, 2022
Hello - Thanks for taking the time to write a review and for choosing GE Appliances for your kitchen needs! We're glad to have you part of the family. It's nice to see you are pleased with your new fridge. However, we're sorry to hear you are having issues with the door handle. We understand how bothersome this may be and would love to be of guidance toward a better experience.
Please know you can find detailed instructions on how to install the freezer handle on page 32 of the installation instructions here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf. You may find this helpful if you need to tighten anything.
We also want to add that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
We hope you find this response insightful! We're always here if you have any questions or concerns. Have a great day. -Shayla@GEA
Please know you can find detailed instructions on how to install the freezer handle on page 32 of the installation instructions here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-4.pdf. You may find this helpful if you need to tighten anything.
We also want to add that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing.
We hope you find this response insightful! We're always here if you have any questions or concerns. Have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE French Door Refrigerator
on August 6, 2022
Posted by: Profile edged in Pink
from Northern Nevada
I am really enjoying the refrigerator however the pink shipping film did not come off and little bits of it are on every edge and are not coming off and really detracts from the sleek look. The interior is quite spacious, the maker is wonderful we really like the interior water dispenser.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Elegant Refrigerator
on August 6, 2022
Posted by: Foodieref
from California
Lots of room for a counter depth refrigerator. Easy to clean, smudge free. Ice maker and water inside, we had outside before and prefers this feature inside.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on August 7, 2022
Posted by: Lake395
Overall design of the refrigerator makes it easy to use. My suggestion would be that the cheese drawer needs to be divided so that it can be accessed from either side of the refrigerator when the door is open rather than having to have both doors open.
A couple of movable baskets in the freezer would be helpful for keeping foods sorted.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
A lot of space!!!
on August 7, 2022
Posted by: Kard229
from Ohio
We bought this refrigerator, replacing our terrible Samsung and LOVE it. We wanted the ice maker on the bottom only so we got our space back. The water dispenser is right inside the door. Even though this refrigerator is counter depth, we have so much more room than we did in the other huge refrigerator. I also love that it doesn’t stick out into the kitchen now.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Worst product ever
on August 8, 2022
Posted by: Tabernash
from Longmont Colorado
We have had this refrigerator for a year and a half and it has required 3 service calls to replace a heating element bulb in the freezer. Ice builds up and completely shuts down the freezer.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 17, 2022
Hello - We appreciate you taking the time to write a review. While we're glad you enjoy the appearance of this model, we regret to hear three service calls have been made within a year and a half. We understand how this could be disappointing and apologize for that matter.
We see you are currently working with us via email. We're confident our team will be able to assist you further. If you have any questions or concerns, please reach us. We're always glad to help. Shayla@GEA
We see you are currently working with us via email. We're confident our team will be able to assist you further. If you have any questions or concerns, please reach us. We're always glad to help. Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Replacement refrigerator
on August 9, 2022
Posted by: Barbsh86
from Madison, WI
Seems like excellent quality in the short time I’ve had this refrigerator. One does need to push the right door closed as it will not close on its own.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com