Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Not a happy customer
on June 26, 2022
Posted by: Cece2369
from Port Charlotte, FL
I just received second refrigerator in the last 2 weeks. First refrigerator, the freezer would not cool down below 52 degrees. Received replacement refrigerator this week and temperature on door will not show actual temperature. I did speak to a service repair person that explained this model does not show actual temperature. I find that very weird because first refrigerator did ??? Also when receiving second refrigerator it came with shelving that does not even go with this model ? French doors are very hard to close on this model and do not line up evenly. Needless to say, they are picking up this refrigerator this coming week. I have had all GE Profile appliances for 20 years and now I am going to make a change to a more reliable brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, June 27, 2022
Hey,
We want to thank you for being a loyal customer of GE for 20 years. Your dedication means a great deal to us. We're truly sorry to hear about your awful experience with your refrigerator and understand your disappointment. It hurts us to know that you are leaving us and hope for a chance to once again meet your needs. Wishing you the best. Mike@GEA
We want to thank you for being a loyal customer of GE for 20 years. Your dedication means a great deal to us. We're truly sorry to hear about your awful experience with your refrigerator and understand your disappointment. It hurts us to know that you are leaving us and hope for a chance to once again meet your needs. Wishing you the best. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Counter Depth Refrigerator
on June 27, 2022
Posted by: Barb in Charlotte
from Charlotte, NC
Good refrigerator; works as described and no problems!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on June 29, 2022
Posted by: JCS1001
Love the size, styling, lighting and design. So much nicer than the prior 18cuft fridge. Great install team!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful Refrigerator
on July 2, 2022
Posted by: Jmars
from Collinsville, Il
So far so good. Have had it a week and it’s everything we expected from GE. Beautiful Black slate finish looks like a million bucks. Happy with our purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
So far - So good!
on July 5, 2022
Posted by: Marge50
from Seattle WA
We are pleased with our purchase - love the LED lights, the temperature checks on the door, and how well the fridge fits into our space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great size!
on July 7, 2022
Posted by: Barb415
from Meshoppen, PA
I love having a counter depth refrigerator. I was surprised how much room there is in both the fridge and freezer. I even like the freezer drawer. I was afraid things would get lost, but so far so good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stop working on day 31 of using.
on July 8, 2022
Posted by: Mat2897
from Clifton springs NY
Only 31 day
14 day to wait for service guy can't fix
Another 2 week before parts and install
No refrigerator
14 day to wait for service guy can't fix
Another 2 week before parts and install
No refrigerator
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, July 12, 2022
Oh, dear! So sorry to hear that your refrigerator stopped working a few weeks after it was installed and that you're having to wait for service. Having a working fridge is very important and we apologize for any inconvenience this has caused. Although we don't anticipate that you'll have any issues after the repair, please know that we're always here to help if anything ever comes up. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Loud compressor
on July 9, 2022
Posted by: Whippets
from West Chester, PA
It looks very nice. It’s is however the loudest refrigerator we have ever had. If we push really hard against the door it quiets down but we can’t live our lives holding the frig door.
The water inside the door is awkward and leaks when we fill a glass. We are requesting service and will circle back if they fix the issues.
The water inside the door is awkward and leaks when we fill a glass. We are requesting service and will circle back if they fix the issues.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Pablo @ GE Appliances, GE Appliances, July 15, 2022
Hi there!
We are sorry to hear about the troubles you have been dealing with regarding the noise levels and water dispenser on your refrigerator. We know these can be very tedious situations to deal with.
All refrigerators will make noises and sounds due to the way they function. These should be considered normal as long as they fall within a certain criteria. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.187697707.248898840.1657543108-371522835.1657303390
A few water drops after dispensing water are normal and should not be a concern. If you want to minimize this from happening, you can go here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39516&_ga=2.179823143.248898840.1657543108-371522835.1657303390
If you still want to schedule a service appointment after looking at the information above, you can call: 1-800-432-2737. Or do it online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.187697707.248898840.1657543108-371522835.1657303390
Hope you are able to resolve these issues. Please let us know if there is anything else we can help you with.
Have a great one!
Pablo@GEA
We are sorry to hear about the troubles you have been dealing with regarding the noise levels and water dispenser on your refrigerator. We know these can be very tedious situations to deal with.
All refrigerators will make noises and sounds due to the way they function. These should be considered normal as long as they fall within a certain criteria. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.187697707.248898840.1657543108-371522835.1657303390
A few water drops after dispensing water are normal and should not be a concern. If you want to minimize this from happening, you can go here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39516&_ga=2.179823143.248898840.1657543108-371522835.1657303390
If you still want to schedule a service appointment after looking at the information above, you can call: 1-800-432-2737. Or do it online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.187697707.248898840.1657543108-371522835.1657303390
Hope you are able to resolve these issues. Please let us know if there is anything else we can help you with.
Have a great one!
Pablo@GEA
Written by a customer while visiting geappliances.com