Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
3
The door of freezer is hard to close.
on May 3, 2022
Posted by: 22ddcc
from Phoenix, AZ
The door of freezer is hard to close. Need to try several time with a hard push to close the door.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 4, 2022
Hey there, and thanks for reporting your experience to us. We hate to hear you’ve had an issue with the door being hard to close – we know that may have been frustrating, and regret any inconvenience caused. We’ll certainly let our team know of your experience for review, as we always want to know of any possible issues.
You might want to make sure the refrigerator is level, as the door may not shut on its own if the unit isn’t. If that could be the issue, we have an article that discusses how to level the refrigerator here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144 . You can also check the gasket to make sure it’s in place and clean - if anything is preventing the gasket from sealing properly, that could be causing the issue.
If you continue to have trouble and think service may be necessary, that department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We hope this is resolved for you soon, and are always happy to assist if you have any further concerns or questions. Wishing you all the best! -Sarah@GEA
You might want to make sure the refrigerator is level, as the door may not shut on its own if the unit isn’t. If that could be the issue, we have an article that discusses how to level the refrigerator here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144 . You can also check the gasket to make sure it’s in place and clean - if anything is preventing the gasket from sealing properly, that could be causing the issue.
If you continue to have trouble and think service may be necessary, that department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We hope this is resolved for you soon, and are always happy to assist if you have any further concerns or questions. Wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful
on May 5, 2022
Posted by: Pat McL
from Pa.
So far so good. Just had installed yesterday but it is great so far. Really love the design and very spaceous.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Beautiful Refrigerator and fits well into my space
on May 5, 2022
Posted by: Bev 47
from Seattle, WA
Very happy with the refrigerator until the icemaker stopped making ice. Had a repairman out and told me the supply line was frozen. He used a heating device to warm it and the icemaker worked again. He said it happens when refrigerator door is left open too long. I have taken care to avoid that happening even though the door does not close on its own. It now happened again 6 months later. It has to be a design flaw because I've never had this happen with any other refrigerator. Just using ice cube trays now!!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks good, water line freezes, and ice maker loud
on May 7, 2022
Posted by: Viktor678
Pros: style, interior lighting, spacious refrigerator, adjustable shelving.
Cons: ice maker loud, water line freezes, minimal space in freezer
Cons: ice maker loud, water line freezes, minimal space in freezer
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , May 9, 2022
Hello- Thanks so much for taking the time to share your experience. This is a great model refrigerator and we truly appreciate your purchase. Please review the following link that will explain the sounds you will hear from your icemaker.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39543&_ga=2.130557386.434061547.1652114583-286710438.1648489339&_gac=1.48898834.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE
If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39543&_ga=2.130557386.434061547.1652114583-286710438.1648489339&_gac=1.48898834.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE
If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
So far, so good
on May 8, 2022
Posted by: Janeenee
from Jersey shore
We've been through hell and back with an LG frig. Our son and his wife had the same GE frig that we just got and could not be more pleased.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Delivered broken - freezer won’t cool.
on May 16, 2022
Posted by: Myfoodishot
Delivered and freezer will not cool. Now backordered. Trash.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, May 17, 2022
Hi there, thank you for taking the time to reach out with this review. We are so sorry to hear that your freezer is not cooling on day one of ownership, and we can certainly imagine your frustration.
Please double check the temperature controls to make sure that they are switched on, along with making sure that the unit is receiving enough power.
If the above steps do not solve the issue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please know we are here if you ever need any assistance from us in the future. -Elliot@GEA
Please double check the temperature controls to make sure that they are switched on, along with making sure that the unit is receiving enough power.
If the above steps do not solve the issue, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please know we are here if you ever need any assistance from us in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great frig
on May 19, 2022
Posted by: Pkb67
I love this frig of course my old one was was about 28 years old so this is definitely an improvement. My only problem is the deli drawer. If you pull it out a little too far it’s difficult to get back in. The first time I did this I had to look it up in the on line owner’s manual which was kind of a pain. So now I’m very careful not to pull it out too far.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very please with the refrigerator itself
on May 21, 2022
Posted by: Anonymous
from Georgia
It took 3 months to get it but we're very satisfied with it. The only issues are the water dispenser being awkward for one handed use and the water temperature isn't good enough. The tap water is colder than the dispenser.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com