Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
Clogged drain line overflows and leaks on floor
on May 6, 2024
Posted by: clogged drain line
from Gloversville NY
Poor quality and unrepairable drain line which is clogged and leaks all over floor. Requires weekly defrost of bottom pan to prevent damage to floor.
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Jonathon, GE_Appliances, May 6, 2024
We are sorry to hear about the clogged drain line. We definitely want to help out with this. We suggest getting one of our approved technicians out to check this. We're confident that they can help out. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT PURCHASE
on June 19, 2024
Posted by: Suzyjustice
from Oak ridge TN
If I could give this zero stars, I would. The freezer does not keep things frozen. The ice maker hardly makes ice,
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, June 20, 2024
We’d like to assist you with your refrigerator. If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the ice maker is not producing ice, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the ice maker is not producing ice, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Cabinet depth refrigerator
on October 13, 2024
Posted by: CIEF
So far so good. Some great features. Only complaint is that the button inside the fridge door for filtered water is very hard to press. You have to lean your whole body into it. This needs to be changed.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Sadly disappointed ...
on November 22, 2024
Posted by: CJWillard
Unfortionally in less than a year we are experiencing the temperature in the top French door section is not maintaining an accurate temperature, not even close. It's about 20 degrees off.
Response from geappliances.comBy Tierra, GE_Appliances, November 27, 2024
We'd like to assist you with your refrigerator not cooling properly. Please refer to the article below for troubleshooting:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the suggestions don't resolve the issue, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the suggestions don't resolve the issue, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Dont recommend
on April 5, 2025
Posted by: Tafiet
from Lenoir City, TN
We purchased this refrigerator when we moved into our new house. Freezer just stopped working after 3.5 years. Luckily we had our 28 year old fridge (not GE) in the garage for backup. Very disappointed in quality. A one year warranty on a refrigerator is laughable.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 9, 2025
We know the importance of an appliance lasting for a long period of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. We do recommend scheduling service to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
TERRIBLE!!
on May 1, 2025
Posted by: lbeheler
from SC
I hate this refrigerator. The ice maker has quit working numerous times. Ice maker replaced..then some other water valve...now ice maker will not produce AGAIN. We are almost at a year and I have NEVER had a full ice bin. Have to ask my kids to bring ice when we have famiy together, because can't fill up three glasses with ice and then cant replentish what was taken. Did not have one round of ice dumped for almost 10 days....until service was scheduled and then decided to dump ONE little tray of 8 cubes, about 1/4 size of normal.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, May 5, 2025
We're very sorry to hear you're having trouble with the ice maker of your refrigerator. Please refer to the troubleshooting in the link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue persists, we recommend contacting service. You can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17403
If the issue persists, we recommend contacting service. You can schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks great and very quiet!
on July 13, 2014
Posted by: Yours2
from Dubuque IA
Very modern, clean looking and quiet unit. Seems to be very energy efficient. Love the lighting inside. I wish the one big bottom drawer in the refrigerator was split in two. This way you wouldn't have to open both refrigerator doors to access what is in the drawer. I am very proud to buy this quality built American product! Overall
we like it a lot.
we like it a lot.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek counter depth
on July 20, 2014
Posted by: Linda105
from Atlanta GA
We have only had this for one week, but so far so good. Ice maker is a little noisy, but overall it fits the bill for us. We like the clean lines with no ice maker on the outside of the fridge and a counter depth was a must!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com