Customer reviews from geappliances.com
GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(2,391 Reviews)
Rating breakdown 2,391 reviews
5 Stars
1,443
4 Stars
548
3 Stars
171
2 Stars
92
1 Star
137
85%of customers recommend this product.
(
1,850 out of
2,186)
Customer Reviews for GE - Profile Series 23.1 Cu. Ft. French Door Refrigerator
Customer Rating
1
GEProfileSucks!!!
on December 16, 2023
Posted by: Unhay
from Oregon
Freezer quit working after 2 weeks. A real piece of crap!!’
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 27, 2023
Oh no! We are so sorry that your freezer has stopped working after only 2 weeks of ownership. This is not normal and is definitely not the consumer experience that we strive for. We strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Doesn’t make ice
on January 3, 2024
Posted by: Schmahl5
from San Jose del Cabo BCS Mexico
First the good-It’s a good looking unit with great door storage and lighting.
The bad- The inside water dispenser is not user friendly and not worth the trouble. Also my ice maker has never worked from day one. When you power up the fridge it makes one tray of ice. That’s it. If you unplug it and then power it up again, you can get another tray of ice. Just one. That’s it. Tech installed a new ice maker unit. It didn’t help. Still only makes one tray of ice.
The bad- The inside water dispenser is not user friendly and not worth the trouble. Also my ice maker has never worked from day one. When you power up the fridge it makes one tray of ice. That’s it. If you unplug it and then power it up again, you can get another tray of ice. Just one. That’s it. Tech installed a new ice maker unit. It didn’t help. Still only makes one tray of ice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 16, 2024
Hi there,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is producing less ice and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is producing less ice and we're happy to help.
We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Thank you for choosing GE Appliances for your home and being a part of our family.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Broken within 3 weeks
on February 3, 2024
Posted by: Jsalley13
from Long Beach, CA
Freezer door broke within 3 weeks after waiting 5 months for the delivery.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 9, 2024
Thank you for your feedback. We are so sorry that your freezer door broken within 3 weeks of ownership. This is not the consumer experience that we expect, and this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get this issue resolved as quickly as possible.
Written by a customer while visiting geappliances.com
Customer Rating
3
Lots of compartments on the door.
on February 8, 2024
Posted by: Dolly 38
I don’t like the outlet for the water that I have to use both hands just to fill a glass of water.
Freezer too small for me.
Freezer too small for me.
Written by a customer while visiting geappliances.com
Customer Rating
3
Please redesign FREEZER DRAWER!!
on February 9, 2024
Posted by: Gem77
After waiting two months for this beautiful refrigerator, We ended up refusing delivery after seeing the freezer drawer would not close. Operation of the drawer was wobbly as plastic teeth in cog wheels did not align properly. Went to a big box store to compare other manufacturers refrigerators.they are made much sturdier with metal rails. Will probably stick with GE Profile as I like the interior layout of refrigerator section with better customization of layout. Please have engineers redesign this, as I am not sure as the replacement (which is now back ordered) will be any better! Also, other companies make water dispenser that is more user friendly. Design team please make note of these suggestions. Thank you.
Response from geappliances.comBy Adrian, GE_Appliances, February 14, 2024
We appreciate your review. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product design team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful after barely 4 years of use!
on March 7, 2024
Posted by: cwoolf
DO NOT BUY.
We remodeled our kitchen in 2020. Summer 2020. We made the mistake of going with GE's Profile line of appliances. Fast forward to the present and our dishwasher is hanging on by thread and our fridge is now also falling apart.
The inside of the fridge itself is the problem, one of the door shelfs straight up broke for no reason - while one on the other side is coming apart as well. The ice maker constantly gets too full, and then gets jammed all the time. it also hard to clean the fridge effectively because some of the parts do not come part on the inside.
Do yourself a favor and go buy your appliances somewhere else.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 8, 2024
We'd like to help with your appliance refrigerator. If the ice maker gets full and the bucket is overflowing, please check this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16934
You can find compatible parts for the specific unit by searching with the full model number printed on your appliance on our parts site. https://www.geappliances.com/ge/parts
You can find compatible parts for the specific unit by searching with the full model number printed on your appliance on our parts site. https://www.geappliances.com/ge/parts
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible design
on March 17, 2024
Posted by: CherylHJA
from Ohio
This model is crap. The interior water dispenser is so hard to press you have to use a knife or a screwdriver to press the button to get water. The doors are hard to close and swing back at you if you don't push them hard enough to close. I hate it and want to replace it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, March 18, 2024
We can understand how frustrating it is when a new appliance doesn't meet your expectations. We are very sorry to hear you are unhappy with your purchase. We'd like to offer some troubleshooting tips that will help with the door closure. Here's a link to view how to properly level your refrigerator. https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144&_ga=2.186550241.954832235.1710692571-566820585.1689110488&_gac=1.3474308.1710279539.EAIaIQobChMIgcnn3dfvhAMVJmtHAR1erQ4BEAAYASAAEgIomfD_BwE
The internal dispenser should not require a knife or screwdriver to press the button. We recommend taking advantage of your warranty and reaching out to GE Consumer Service at 1-800-432-2737.
The internal dispenser should not require a knife or screwdriver to press the button. We recommend taking advantage of your warranty and reaching out to GE Consumer Service at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed.
on March 23, 2024
Posted by: Bb20
from Pa
I bought all new appliances for my new kitchen. Had a problem with the refrigelater. 1 year later, then my stove went my dishwasher very bad products. Would not recommend there should be a recall on these products.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, March 25, 2024
We will pass your feedback regarding your appliances along to our product team to review. As we continue to make improvements to future models, your comments are extremely important to us.
Written by a customer while visiting geappliances.com