Customer reviews from brother-usa.com
Brother - Network-Ready Wireless All-In-One Printer
Average customer rating
4.1
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
112
4 Stars
52
3 Stars
24
2 Stars
18
1 Star
11
77%of customers recommend this product.
(
167 out of
216)
Customer Reviews for Brother - Network-Ready Wireless All-In-One Printer
Customer Rating
5
Great Machine
on October 10, 2012
Posted by: Hempy1
from Perry,Michigan
So far this machine is the best of the best for the money and the operation. This printer is very easy to operate and the cost to operate this printer is low. Brother keep up the good work.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Printer
on October 10, 2012
Posted by: Today
from Whitehall, MT
The MFC-J825DW, is a great printer, it is fast, easy to use. Does a great job in scanning. Has very good color, I have not printed any pictures yet, but have to assume that it will do a good job.
I found it easy to install on windows XP via the install disk that came with the printer. Windows 7 was more difficult, my lap top kept giving my a install error, I downloaded drivers from the Brother website and did get the printer drivers installed. The touch screen on the printer is wonderful, very easy to use.
I found it easy to install on windows XP via the install disk that came with the printer. Windows 7 was more difficult, my lap top kept giving my a install error, I downloaded drivers from the Brother website and did get the printer drivers installed. The touch screen on the printer is wonderful, very easy to use.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Good printer: bad software
on October 10, 2012
Posted by: Dave999
from Cambridge MA
The printer is rather beautiful and seems to work well mechanically and electrically. However, I bought this new Brother printer because my old one would not print out complete emails. But neither will this one. After considerable phoning for help I was told to go to an "advanced" menu and click on something like "Print to page width", that would work in limited circumstances. But it won't do so. The text lines are cut off well before the end of the lines. So I chose to print in landscape mode. It still cut off the lines. So I printed at half size. No improvement.
I also bought the printer for its scanning capabilities. I can't made these work either. After more phoning and fiddling I got a scan put in my Picasa photograph file. But I put all my scans in a pictures library, Surely I should be able to choose where my scans go? The person on the help line told me that this wasn't the responsibility of Brother Inc. and I should do it through Firefox or Google. This sounds very strange to me, and I haven't been able to do it.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
on October 11, 2012
Posted by: mrdave
from Pisgah Forest, NC
I feel that my investment in the mfc-j825d is well worth it, I had owned a dell, and it is nothing compared to this machine. I am enjoying my Brothers mutli functional machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
ESTATIC
on October 12, 2012
Posted by: DEEJAYE
from BUFFALO, NEW YORK
THANK YOU FOR THE BROTHER ITEM YOU REPLACED. I WAS SURPRISED TO KNOW THAT IT WAS SIMPLE AS A PHONE CALL. YOUR CUSTOMER SERVICE WAS NEXT TO NONE! I WILL AL;WAYS PURCHASE BROTHER PRODUCTS FROM THIS POINT ON. WORD OF MOUTH IS A BIG SEL;LER AND I HAVE ALEADY BEGUN TELLING FRIENDS AND RELATIVES ABOUT BROTHER. THANK YOU FOR EVERYTHING!!! YOU GUYS ARE WONDERFUL.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
All encompassing..love it!
on October 14, 2012
Posted by: vandy476
from north carolina
When I had problems with scanning to my computer, the technical support was great...and I was able to connect with them (in the Phillipines) almost immediately..communication and excellent results outstanding! Thank you!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Printer
on November 7, 2012
Posted by: Anonymous
from Denver Metro Area
I purchased this printer to replace my Kodak, yes Kodak, ESP-7. This is a great printer. This is a great all purpose printer. Picture printing is also great. 4X6 prints turn out just as good as the Kodak. The fax feature is fantastic. Scanning works just as good as my flatbed. You get a lot of functionality at a reasonable price. Well done Brother.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
extremely disappointed
on November 18, 2012
Posted by: ginger
from cranbury new jersey
With only a month of sparse usage the machine no longer printed. After much back and forth instead of sending me a new printer I received a refurbished printer which was all scratched. Once see the scratches I called and so told I could keep the original that I bought and take it to a service center for repair. The printer was in the shop for over a month due to needed parts. I am disappoint that I was not immediately sent a new printer in the first place since the printer was that new when it failed. I have owed many Brother printers and only replaced as main printer to obtain additional features. I have previously sung the praises of Brothers and other family members have now bought the same printer. Now I will have to think twice.
Disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com