Customer reviews from frigidaire.com
Frigidaire - Gallery 4.6 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Average customer rating
4.1
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
155
4 Stars
77
3 Stars
24
2 Stars
16
1 Star
21
80%of customers recommend this product.
(
193 out of
240)
Customer Reviews for Frigidaire - Gallery 4.6 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range
Customer Rating
1
Plastic Not Smart
on December 16, 2019
Posted by: Kitts
[This review was collected as part of a promotion.] The cooktop is very hard to clean. Yes, we got the special cleaner. And the front of the oven that has the controls is made from plastic (why would you make a stove with this material?!?) and if any hot splatters on it or a hot utensil or other comes in contact, it will melt the plastic. It's black plastic over white so if the plastic melts then white shows through. Unbelievable choice of materials to make a HOT stove out of.
Response from frigidaire.comBy Online Outreach Specialist, December 18, 2019
Oh no, Kitts! We're sorry to hear that this is happening and would like to gain further insight.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to discuss further. Kindly, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek & Chic and great features
on May 2, 2020
Posted by: Joannarose
[This review was collected as part of a promotion.] Our old range which was also a Frigidaire still looked like new but after 15 years of heavy use it sadly passed. Time for a new range. As we was very happy with Frigidaire we decided it was a no brainer on what model to go with. The new range has great features and looks so sleek. Easy to use and easy clean up. So far we are very satisfied.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well built!
on May 27, 2020
Posted by: Tony from Saratoga
[This review was collected as part of a promotion.] This unit replaces one that was purchased 12 years ago. Since the control board could not be replaced, the entire range was replaced with this new Gallery model. It was a perfect fit and is functioning beautifully. Highly recommend the Frigidaire Service/ Warranty contract. Proved very valuable.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice range, but doesn't fit counter height
on June 18, 2020
Posted by: VachZalder
[This review was collected as part of a promotion.] We love the front-mounted controls and easy-to-clean glass top; however, there is a gap between our counter top and the side of the range. There should be a trim kit available like other manufacturers have to fill the gap.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice looking stove
on August 17, 2020
Posted by: Scott6924
[This review was collected as part of a promotion.] I bought this stove 1 year and 17 days ago, so guess what, it is not covered under warranty. Although the stove looks nice I am not pleased. I replaced an older Frigidaire slide-in stove with this one and it did not fit. I had to have my counter top cut (1/4 to 1/2 inch on each side). Now almost exactly one year later one of the stove eyes is coming on by itself. I am very concerned that I cannot go on vacation or leave the house for long. It is not an easy chore to un-plug a slide-in stove. Considering how much we had to pay for this stove you would think it would be of better quality and would last more than a yea.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 4, 2020
Hello, Scott6924!
Thank you for your feedback. We are sorry to hear of the issue with the element not shutting off. This is definitely not the norm, and we would like to help. We have sent you an email in regard to your concerns. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the element not shutting off. This is definitely not the norm, and we would like to help. We have sent you an email in regard to your concerns. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great stove but...
on June 23, 2015
Posted by: Horseneck
from Massachusetts, United States
Overall this stove looks great and works great. Cooking functions work well. But, the cheap plastic used on the front panel melts very easily and is right next to the cooking surface. So if you slide a pot or pan too close it melts the plastic and exposes the white underneath. Why this wasn't made of metal or a heat resistant plastic is beyond me. A service tech was nice enough to replace the melted piece but I'm sure it will happen again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 6, 2015
Good Morning Horseneck. We appreciate your comments to the review of your Frigidaire slide in range, model FGES3065PF. We regret to hear that you recently required a technician’s assistance, but are delighted to hear this has since been resolved. If we can be of further assistance please contact us directly at any time. Thanks –
Written by a customer while visiting frigidaire.com
Customer Rating
3
Top and fan are problem areas
on February 28, 2019
Posted by: Skeemommy
from Lehigh Valley, PA
[This review was collected as part of a promotion.] Looks very pretty in the showroom but at home is very labor intensive. The top shows every little mark and speck of dust. I purchased new cookware especially designed for this type of cooktop. Unfortunately, the fan vibration makes pots that are not completely full move around on the top. The fan is extremely noisy and emits cool/cold air from vents located just above the door opening. It is very annoying to have the air blowing into your face and chest while cooking. If you walk away you risk boil overs and waste a lot of time cleaning up the mess.
The edges of the door and drawer are very sharp. The bottom drawer is difficult to pull open. The control panel makes a lot of loud clicking sounds but those are somewhat muffled by the noisy fan,
Disappointed to say the least. Wish the showroom had a working display. It would have saved me from making this mistake.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 4, 2019
Hello, Skeemommy! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire Electric Range. We make every effort to manufacture quality products, our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30 am-8:00 pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
a big mistake
on February 20, 2019
Posted by: poorsandy
from florida
So sorry I bought this overpriced piece of junk.
It's glass top is uneven front to back.
The shelves are ridiculously hard to manage.
it didn't even include a broiler pan and if you broil you have to move the shelves around.
Still can't get the timer to work properly.
Difficult to get the new cookware to fit the various and different size circles
Way too much money for the problems I'm having and I would recommend no one to buy the same model.
It's glass top is uneven front to back.
The shelves are ridiculously hard to manage.
it didn't even include a broiler pan and if you broil you have to move the shelves around.
Still can't get the timer to work properly.
Difficult to get the new cookware to fit the various and different size circles
Way too much money for the problems I'm having and I would recommend no one to buy the same model.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, February 26, 2019
Hello, Valued Consumer.
Thanks for dropping in to share your experience and provide us with your valuable feedback.
I feel awful to learn our slide-in range has not suited your needs.
Based on the details you provided, I do show a specialist advised several authorized service providers in your area to diagnosis the matter about your cooktop. Please send us an email to socialcare@frigidaire.com if the matter with your cooktop was not resolved.
To set the minute timer:
1. Press timer on-off. -- -- will appear and the timer will flash in the display. Press the number keys to set the desired time.
2. Press start. The time will begin to count down and Timer will stay in the display. When the time expires, End and Timer will show in the display. The clock will beep three times every 30 seconds until timer on-off is pressed.
3. To cancel the minute timer before the set time expires, press timer on-off.
For additional details about your timer and other oven control functions, please review your Use & Care guide page 23.
I appreciate your comments concerning your range and business with us. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future appliances.
Should you need us, we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Thanks for dropping in to share your experience and provide us with your valuable feedback.
I feel awful to learn our slide-in range has not suited your needs.
Based on the details you provided, I do show a specialist advised several authorized service providers in your area to diagnosis the matter about your cooktop. Please send us an email to socialcare@frigidaire.com if the matter with your cooktop was not resolved.
To set the minute timer:
1. Press timer on-off. -- -- will appear and the timer will flash in the display. Press the number keys to set the desired time.
2. Press start. The time will begin to count down and Timer will stay in the display. When the time expires, End and Timer will show in the display. The clock will beep three times every 30 seconds until timer on-off is pressed.
3. To cancel the minute timer before the set time expires, press timer on-off.
For additional details about your timer and other oven control functions, please review your Use & Care guide page 23.
I appreciate your comments concerning your range and business with us. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future appliances.
Should you need us, we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com