Customer reviews from electroluxappliances.com
Electrolux - 18.6 Cu. Ft. Refrigerator
Average customer rating
4.4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
79
4 Stars
20
3 Stars
8
2 Stars
3
1 Star
7
88%of customers recommend this product.
(
96 out of
109)
Customer Reviews for Electrolux - 18.6 Cu. Ft. Refrigerator
Customer Rating
5
Easy to use and see.
on May 26, 2020
Posted by: Jonkix
from Highland Village, TX
[This review was collected as part of a promotion.] We bought this for second refrigerator to be kept in pantry. The size makes it perfect due to being almost counter depth.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Great features but very poor reliability.
on June 5, 2020
Posted by: CMK1950
from Biltmore Lake, NC
[This review was collected as part of a promotion.] The features with good drawers and excellent size are great. But, we have had serious reliability problems. This is the third refrigerator in less than eight years. The second model lasted less than one year! Just be aware before buying.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Bianca, Online Outreach Specialist, June 15, 2020
Hi, CMK1950!
Thanks for reaching out to us regarding your concerns. Your feedback will be very valuable for our design and quality control teams. If you need further assistance, please feel free to chat with us at electroluxappliances.com or call us at 877-435-3287. We are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for reaching out to us regarding your concerns. Your feedback will be very valuable for our design and quality control teams. If you need further assistance, please feel free to chat with us at electroluxappliances.com or call us at 877-435-3287. We are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Pretty, but it doesn't work! Service is HORRIBLE
on June 22, 2020
Posted by: Splinty
from Detroit Metro Area
TL/DR: It isn't worth the risk. Service on broken units is abysmal. Waiting over a month for repair on an essential appliance like a refrigerator is unacceptable.
----------------------------
I wanted a all-refrigerator unit and thought this was a great midpoint between cheaper fridges and the out-of-our budget higher end ones. I liked it for the first eight months, it is spacious and pretty well laid out. The "perfect" bins in the doors interfere with each other, and the shelves/bin tops aren't spill proof, but that didn't bother me much because I loved not having the freezer attached (we have a seperate undercounter freezer). It started fluctuating in temperature and eventually stopped cooling, even though the compressor was on non-stop.
So no biggie, still under warranty right? Warranty/smaranty, it has been the biggest headache. It took a week for a tech to come out and diagnose, and he didn't even know how to turn it on or check that it was on! We had shut it off, and he said that the panel didn't have power. We turned it on for him... oh it does has power (cue eye roll). Finally he said most of the cooling system needed replacing, everything but the computer panel.
It took them three WEEKS to get the parts and come back out. We felt it still wasn't cooling quickly enough even after several hours but they refused to even set an appointment to return to look at it until 48 hours had passed. It couldn't get the temperature below 55 degrees and fluctuated up to 70 in the next 48 hours. Cue even longer wait for another repair appointment.
Next tech said it was the electronic panel. So now we wait who knows how long for another part?! It has been 5 weeks since we have had a working refrigerator. All because Electrolux has ONE repair company in the metro area and they are just HORRIBLE. What next? The control panel definitely isn't the issue, since it is working properly - the compressor is receiving power and running - but we'll have to wait 48 hours after the unsuccessful repair to call in and schedule another tech.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Katrina, Outline Outreach Specialist, June 26, 2020
HI, Splinty!
Thank you for your feedback. We sincerely apologize for your experience with your refrigerator. We have contacted you directly via email regarding your concerns. Looking forward to your response. ~Katrina
Thank you for your feedback. We sincerely apologize for your experience with your refrigerator. We have contacted you directly via email regarding your concerns. Looking forward to your response. ~Katrina
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
Nice refrigerator and freezer
on August 28, 2020
Posted by: Marc305
from Atlanta, ga
[This review was collected as part of a promotion.] Nice refrigerator and freezer. Very spacious and nice. Can be a tad bit noisy, but overall it’s a beauty.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Not reliable
on September 10, 2020
Posted by: pvasu
We moved into a home which had this refrigerator installed in 2018. The compressor failed in 2019 and was replaced. A year later it has failed again and no replacement parts are available. How can a refrigerator bought in 2018 not have a replacement compressor available? There are quite a few reviews like these and looks like this is not uncommon. The refrigerator looks great and is
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Hailea, Online Outreach Specialist, September 22, 2020
Hello, Pvasu. I am so sorry to hear about the issue with the refrigerator, and this is generally not the norm. Over time we continue to make design and technology upgrades to our appliances. In certain situations, with little to no demand, we would need to discontinue manufacturing certain parts. If you ever need any assistance, please don’t hesitate to contact us directly at our Customer Support line at 1-877-435-3287 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to see how we can help! – Hailea
Written by a customer while visiting electroluxappliances.com