Customer reviews from sony.com
Sony - BDPS5200 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4.3
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
163
4 Stars
49
3 Stars
18
2 Stars
10
1 Star
15
87%of customers recommend this product.
(
187 out of
216)
Customer Reviews for Sony - BDPS5200 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
3
Menus Difficult
on August 31, 2014
Posted by: NickK
The player is nice, small and very lightweight. It moves easily when you press the buttons on the unit. I found the menus somewhat difficult to maneuver and understand clearly.
Response from sony.comBy Claudia, Sony Style, September 12, 2014
Thank you for your feedback. I will forward your comments to the proper department.
Written by a customer while visiting sony.com
Customer Rating
1
Nice boat anchor
on September 26, 2014
Posted by: BHammitt
I have had 5 different Sony Blue-Rays and none of them have worked. the current BDP 5200 lights up the door opens and then it shut downs. I have a 5200 because one of your representatives told me that "in his opinion Sony Blue rays are not compatible with Sony KDL-65W850A. I find that hard to believe. If you could find a technician that can help I would appreciate it.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Solid Blu ray
on July 16, 2014
Posted by: MaCam
Got this Blu-ray to replace an old pioneer Blu-ray and once the Sony was installed it was an immediate improvement. The picture was sharper and much better better color. Also, the remote control from Sony is much better then the Pioneer and another other Blu-ray players version.
Going to purchase Sony Blu-ray players going forward.
Written by a customer while visiting sony.com
Customer Rating
3
Excellent DVD, Poor Wi-Fi
on September 28, 2014
Posted by: KenVtown
Bought this to go with our new Sony KDL60W630B TV, picked it over a lower cost Sony because of the Wi-Fi. The upsale pitch was it would be an easy way to update firmware/software when it is available. However, the Wi-Fi is a royal pain, it will not connect. I had hoped the negative reviews I had read about the Wi-Fi problems were a result of people not understanding how to set it up. I was wrong. Trying to get it to work is exceptionally frustrating. The interesting part of this is, the new Sony TV easily connected to our Apple Airport Extreme. Should have listened to the review warnings and bought the less expensive Sony DVD without Wi-Fi. To update this unit I had to connect it to the internet via cable anyway.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Style, October 4, 2014
Thank you for your feedback and for choosing SONY. For connectivity issues, please check the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/34310/p/47329,47564,91677/c/65,66/kw/wifi%20drops%20out
The Internet connection speed can vary for many reasons. Below are the most common causes:
*Network Sharing
*Wireless Connection Strength
*Router Type
*Connection to Your ISP
Any wireless product can experience slow connection speeds. It is normally due to the distance away from the router or other electronic devices in the home interfering with the wireless signal. To improve the wireless connection, try moving the router access point closer to the Sony product that is streaming the video. If the router is close enough, using a wired Ethernet connection is suggested instead.
Sony recommends using a wireless (N) router for streaming Internet video. Using a wireless (B) router will not work very well, if at all, for streaming video and would be the cause of the video stopping, pausing or playing poorly. A wireless (G) router is not as fast as (N), but should be able to reliably stream video. However, HD video will stream better with (N).
NOTE: A connection speed of 2.5 Mbps or higher is recommended for streaming standard definition (SD) Internet video, and a connection speed of 10 Mbps or higher is recommended for streaming high definition (HD) Internet video.
If you still have the issue unresolved Your ISP may be experiencing heavy Internet traffic. In this case, performance might be improved by manually changing the Primary DNS Server option to 8.8.8.8 or 8.8.8.4 in the Network Settings menu, please check the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329%2C47564%2C91677/c/65%2C66/kw/ip%20manually
https://us.en.kb.sony.com/app/answers/detail/a_id/34310/p/47329,47564,91677/c/65,66/kw/wifi%20drops%20out
The Internet connection speed can vary for many reasons. Below are the most common causes:
*Network Sharing
*Wireless Connection Strength
*Router Type
*Connection to Your ISP
Any wireless product can experience slow connection speeds. It is normally due to the distance away from the router or other electronic devices in the home interfering with the wireless signal. To improve the wireless connection, try moving the router access point closer to the Sony product that is streaming the video. If the router is close enough, using a wired Ethernet connection is suggested instead.
Sony recommends using a wireless (N) router for streaming Internet video. Using a wireless (B) router will not work very well, if at all, for streaming video and would be the cause of the video stopping, pausing or playing poorly. A wireless (G) router is not as fast as (N), but should be able to reliably stream video. However, HD video will stream better with (N).
NOTE: A connection speed of 2.5 Mbps or higher is recommended for streaming standard definition (SD) Internet video, and a connection speed of 10 Mbps or higher is recommended for streaming high definition (HD) Internet video.
If you still have the issue unresolved Your ISP may be experiencing heavy Internet traffic. In this case, performance might be improved by manually changing the Primary DNS Server option to 8.8.8.8 or 8.8.8.4 in the Network Settings menu, please check the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/35254/p/47329%2C47564%2C91677/c/65%2C66/kw/ip%20manually
Written by a customer while visiting sony.com
Customer Rating
1
Returned Sony never again
on September 26, 2014
Posted by: rtcstgeorge
Horrible customer service. Didn't work right from day one. They sale products before testing and working out all of it's problems.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
BR 3D DVD
on June 15, 2014
Posted by: jtsmks
Piece of junk! Menu system lousy. I only got 3D to work once (accidently stumbled on correct setup that one time). DVD player is hooked up to my Sony KDL50W800B 3d tv using a HIGH quality HDMI cable. All attempts (but once accidently) to view a 3D DVD failed, with message like "3D connection not found".
Response from sony.comBy Amanda, Sony Support, June 20, 2014
Hello! Sorry to hear that you are having so much trouble with your 3D Blu-Ray player. Please visit http://esupport.sony.com/ for some troubleshooting tips and technical support. Thanks!
Written by a customer while visiting sony.com
Customer Rating
5
Looked cheap, but works great, simple, attractive!
on March 8, 2015
Posted by: SonyBraviaXBR
Verified Purchase:Yes
Small in size, simple, works very good although it looked cheap. On-screen menu is 80's style and nothing much there.
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Support, March 10, 2015
Hi SonyBraviaXBR, we're glad to hear that you are enjoying your Sony experience. Thanks for choosing Sony! Regards,
Written by a customer while visiting sony.com
Posted by: PreviousSonylover2
Verified Purchase:Yes
Product would connect to WIFI one day and not the next and would lock-up and have to be unplugged. I returned this for a Samsung and have had no issues.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, March 4, 2015
Hi PreviousSonylover2, It is unfortunate that the player had to be returned. Thank you for your feedback.
Written by a customer while visiting sony.com