Customer reviews from sony.com
Sony - BDPS5200 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4.3
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
163
4 Stars
49
3 Stars
18
2 Stars
10
1 Star
15
87%of customers recommend this product.
(
187 out of
216)
Customer Reviews for Sony - BDPS5200 - Streaming 3D Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
1
Problem with Internet Access
on August 26, 2014
Posted by: LongtimeSony
I am disappointed this time's purchase. I had problem getting internet access with this DVD player. Wi-Fi connection shows ok but internet access shows 'failed'. I have contacted support three times and they are still trying to figure out the problem. One time they gave me the case number and said someone from the second level would call me back but never did. They reviewed the setting of the player and my modem and router and indicated problem most likely came from the player's software inside, which needs an upgrade.
Written by a customer while visiting sony.com
Customer Rating
2
slow & not as user friendly
on September 2, 2014
Posted by: eagerzoo
This 2014 unit is not as user friendly & accessible as the older 'google TV' box... we really wish we could revive the older box or, at least, fix/repair/replace the remote for the older box which is all than busted on the older box...
Response from sony.comBy Claudia, Sony Support, September 12, 2014
Thank you for your feedback. We will forward this to our engineers for future reference.
Written by a customer while visiting sony.com
Customer Rating
1
Devise has poor HDMI port
on September 30, 2014
Posted by: joebill
The HDMI port on the Blu-ray player does not allow for a secure connection of the HDMI cable to the devise. The connection is not tight, and therefore, the signal is lost to the television set. The connection can be manipulated to get the signal to the TV, but the fix is not permanent.
No, I would not recommend this to a friend.
Response from sony.comBy Claudia, Sony Support, October 3, 2014
Thanks for bringing this up to our attention. We will forward this to our engineers.
Written by a customer while visiting sony.com
Customer Rating
1
Problems, problems, problems!
on July 15, 2014
Posted by: railman
The HDMI port does not allow for a secure connection with the HDMI cable. As a result, there is a loss of connectivity, and the cable connection must constantly be manipulated to allow the signal from the blu-ray player to reach the television.
Response from sony.comBy Amanda, Sony Support, July 28, 2014
Please visit esupport.sony.com for technical assistance and repair setup.
Written by a customer while visiting sony.com
Customer Rating
3
Mediocre Player, Worse Remote Control Ever
on December 27, 2014
Posted by: RBaasch
Player has performed up to expectations although dust easily affects playback, and there doesn't appear to be any way to clean the laser.
No panel lights to tell if the device is dead or alive. Chassis is so light that you virtually cannot close the DVD drawer by hand without the device sliding across the table. Eject and Power functions are on the same (un-lit) button. Can't tell which button you're touching, but it's ALWAYS the wrong button...nice touch Sony.
Didn't notice anywhere on the product packaging where this player uses "CINAVIA" technology...this is NOT a plus. Guess Sony didn't think you'd mind.
The remote control packaged with this player is a cheap throw-away, (will not control the TV or any other device),,, suggest you keep the remote from the player you're replacing. Chances are it's WAY better than the remote control Sony provided.
All in all, it's a cheap player that looks & operates that way.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Great Disc Player
on May 4, 2014
Posted by: NMBoy74
This is a great disc player. The only drawback is the tiny remote. It is very hard to operate with large fingers.
Written by a customer while visiting sony.com
Customer Rating
2
Worked great for a while
on November 30, 2014
Posted by: Thatonegirl
It worked amazing for a while and then one day it wouldn't turn on. I unplugged it and finally got it to turn on and it will not pick up my wifi, so no Hulu or Netflix for me. I've only had it for 3 months.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, December 2, 2014
Hi Thatonegirl,
We're sorry for what happened here. Kindly follow the troubleshooting steps below:
1. Check if your unit is updated. Please follow these steps: Press Home button on your remote >
Go to Setup > Select Software Update.
Note: Please make sure that your device is already connected into your internet.
2. Perform reset on your device. Kindly follow these steps: Press Home button on your remote >
Go to Setup > Select Resetting > Choose Reset to Factory Default Settings and select All settings.
Note: All saved configuration will be deleted once you perform reset on your unit.
3. Kindly perform Refresh Internet Content on your unit. Please follow the these steps:
Press Home button on your remote > Go to Setup > Select Resetting > Select Initialize Personal Information.
Important: If you still have this problem kindly reset your modem and router and do the Refresh Internet Content procedure again.
Thanks, Dave
We're sorry for what happened here. Kindly follow the troubleshooting steps below:
1. Check if your unit is updated. Please follow these steps: Press Home button on your remote >
Go to Setup > Select Software Update.
Note: Please make sure that your device is already connected into your internet.
2. Perform reset on your device. Kindly follow these steps: Press Home button on your remote >
Go to Setup > Select Resetting > Choose Reset to Factory Default Settings and select All settings.
Note: All saved configuration will be deleted once you perform reset on your unit.
3. Kindly perform Refresh Internet Content on your unit. Please follow the these steps:
Press Home button on your remote > Go to Setup > Select Resetting > Select Initialize Personal Information.
Important: If you still have this problem kindly reset your modem and router and do the Refresh Internet Content procedure again.
Thanks, Dave
Written by a customer while visiting sony.com
Customer Rating
5
Great little machine
on December 22, 2014
Posted by: danjm75
When I ordered the device I thought it was going to be similar to out other Sony BluRay. All the options are plus the mirror option which is great. This model is actually half the size and works great. I purchased my first Sony BluRay player on impulse. I would advise everyone to buy these. Basically you plug it in and go thru like two minutes or less of getting internet and whatnot. if you can select yes and no you can do it. Very pleased with picture quality and streaming quality. Buy one for yourself.
I would recommend this to a friend!
Written by a customer while visiting sony.com