This blu-ray player had a perfect record with me until this week when after only 6 months, a Firmware upgrade on the screen and I downloaded and applied per directions. After the Blu-ray rebooted, it no longer would bring up the menu so I am assuming it was corrupted. Contacted Sony who asked me to try a few things but now it is headed back for warranty repair. I will say that the unit is awesome, easy to set-up. Provides beautiful 4k uplift for my Sony 4k TV and had performed flawlessly up to this point. I look forward to the return from the warranty depot. For this reason alone, it may be good to purchase the extended warranty. (otherwise it would have been 5 stars)
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Great Disc Player
on September 26, 2014
Posted by: x1954
Terrific Blu-ray player. Really appreciate the 4K upscale feature for movies!
Plays DVD's and Blu Ray's great, although lagged on one disk when loading had to restart the disk. The issue I have is when watching a movie from Netflix, etc. the picture will freeze and/or continue to play but the remote control is inoperable, unable to use any of the buttons. Tried them all and I couldn't even turn the player off using the remote control or the power button on the player itself. Had to unplug it. It has happened three times now. The current firmware is installed.
Response from sony.comBy Jeannette, Sony Support, February 4, 2015
Hello Mejone5! We recommend to try the steps available through the following link :
This Blue-ray Disc player is awesome. The picture quality is better than I have ever experienced - and I am playing it through a rather dated Plasma HD TV. Set up is simple. The Internet streaming experience leaves you wanting for more. Great product... but then again, you already expect that from SONY.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
does a god job
on September 26, 2014
Posted by: 2slowjack
very good picture and very easy to use
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Easy to setup and use
on October 13, 2014
Posted by: RichO
The player was easy to setup and the installation and configuration process was simple. Connecting to my home WiFi network was a breeze. My only complaint is with the remote as it has no keypad for letters/numbers. But overall I am quite pleased with this product.