Customer reviews from sony.com
Sony - BDPS3200 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4.1
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
237
4 Stars
66
3 Stars
27
2 Stars
20
1 Star
38
80%of customers recommend this product.
(
267 out of
332)
Customer Reviews for Sony - BDPS3200 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Customer Rating
1
Fails to Deliver, Even Worse Customer Service
on December 28, 2014
Posted by: 1qaz2wsx
Despite advertisement to stream Amazon Prime, Netflix, Pandora amongst other features, this blu ray accomplishes none of this. The instructions provided by Sony do not align with the system itself and after numerous attempts to contact Sony over the course of 4 months, no response or resolution was received.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, December 31, 2014
Hi 1qaz2wsx, We are sorry for what happened here and we feel your disappointments and frustrations. Please contact us at socialsupport@am.sony.com and include all information such as model/serial no, contact details and event or reference id ( if applicable). Thank you.
Written by a customer while visiting sony.com
Customer Rating
4
great buy
on December 15, 2014
Posted by: elbuzo55
Got this cos my PS3 stopped playing certain Blu-ray. Easy set-up,easy operation. Great results!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Pbfoot88
Verified Purchase:Yes
Can't go wrong with Sony DVD players! Great apps too.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Easy to intall
on December 28, 2014
Posted by: Reads
I like the subtitle button allowing titles to be selected anytime
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
pretty good purchase
on September 29, 2014
Posted by: ARUSS
The only cons are:
It is very slow to respond when you turn it on or off with the remote. There is about a 3-4 second delay between pushing the power button and the device turning on or off.
The web browsing capability is pretty much useless because the processor speed is so slow that it is not worth it to view websites through this device
I thought I would be able to use it for streaming video from any website, but that is not really possible because most internet video requires a plug-in or something to view, but there is not an option to install those things for this device.
It is very slow to respond when you turn it on or off with the remote. There is about a 3-4 second delay between pushing the power button and the device turning on or off.
The web browsing capability is pretty much useless because the processor speed is so slow that it is not worth it to view websites through this device
I thought I would be able to use it for streaming video from any website, but that is not really possible because most internet video requires a plug-in or something to view, but there is not an option to install those things for this device.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, October 2, 2014
Hello ARUSS, please take a look at the following links which include information about time of response for the unit and also how the internet browser works when searching for websites and viewing content.
https://us.en.kb.sony.com/app/answers/detail/a_id/41753/p/47329,47564,91677/c/65,66/kw/unit%20taking%20a%20long%20time%20to%20load
https://us.en.kb.sony.com/app/answers/detail/a_id/36510/p/47329%2C47564%2C91677/c/65%2C66/kw/internet%20browser
https://us.en.kb.sony.com/app/answers/detail/a_id/36584/p/47329%2C47564%2C91677/c/65%2C66/kw/internet%20browser
https://us.en.kb.sony.com/app/answers/detail/a_id/41753/p/47329,47564,91677/c/65,66/kw/unit%20taking%20a%20long%20time%20to%20load
https://us.en.kb.sony.com/app/answers/detail/a_id/36510/p/47329%2C47564%2C91677/c/65%2C66/kw/internet%20browser
https://us.en.kb.sony.com/app/answers/detail/a_id/36584/p/47329%2C47564%2C91677/c/65%2C66/kw/internet%20browser
Written by a customer while visiting sony.com
Customer Rating
5
blu-ray ok
on September 26, 2014
Posted by: concon1956
We use the player for our DVDs and for Amazon Prime. It has been easy to use both. The setup for Amazon Prime also was easy.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Everything I wanted
on November 28, 2014
Posted by: Jfs119
Vert good instructions
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Rjbrizzi
Verified Purchase:Yes
Remote control power button does not work all the time and loses Internet connection often.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, January 14, 2015
Hello Rjbrizzi!, We would like to try the following steps to reset your Blu-ray player back to factory defaults and how to manually set the DNS under the network for better connectivity:
https://us.en.kb.sony.com/app/answers/detail/a_id/34310/c/65,66/prods/BDPS3200/
https://us.en.kb.sony.com/app/answers/detail/a_id/33288/p/47329,47564,91677/c/65,66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/49730/p/47329%2C47564%2C91677/c/65%2C66/kw/factory%20reset
https://us.en.kb.sony.com/app/answers/detail/a_id/34310/c/65,66/prods/BDPS3200/
https://us.en.kb.sony.com/app/answers/detail/a_id/33288/p/47329,47564,91677/c/65,66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/49730/p/47329%2C47564%2C91677/c/65%2C66/kw/factory%20reset
Written by a customer while visiting sony.com