Customer reviews from sony.com
Sony - BDPS3200 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Average customer rating
4.1
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
237
4 Stars
66
3 Stars
27
2 Stars
20
1 Star
38
80%of customers recommend this product.
(
267 out of
332)
Customer Reviews for Sony - BDPS3200 - Streaming Wi-Fi Built-In Blu-ray Player - Black
Posted by: Jsquared85
Verified Purchase:Yes
I wish we would have invested in a higher priced player. This one has an extremely slow interface, netflix always has trouble connecting and takes several attempts to get it to load. It's very frustrating. We exceeded our return period for best buy, or else I would have taken it back and gotten a better one or tried a different brand.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, January 14, 2015
Hello Jsquared85! We would like to recommend to try the following steps to set the DNS number manually to help with the network connectivity :
Primary DNS 8.8.8.8 and secondary 8.8.4.4
• Press the HOME button on the remote commander while the unit is ON.
• Press the LEFT ARROW until you select the SETUP icon.
• Press the DOWN ARROW until you find the NETWORK SETTINGS
• Press ENTER (Middle button on the directional circle with arrows).
• Select INTERNET SETTINGS, press ENTER.
• Select WIRELESS, press ENTER.
• Select MANUAL REGISTRATION or ADD A NEW ADDRESS then Manual, press ENTER
• Verify that it has the SSID (name of your network) press the arrow to the right to continue.
• Press arrow to the right to skip encryption type (WEP, WPA, etc) since it should already have an option selected.
• Press arrow to the right to skip password entry.
• Select MANUAL or CUSTOM, press ENTER.
• Select AUTO for IP address setup, press arrow to the right to continue.
• Select SPECIFY for DNS settings, press ENTER.
• Enter DNS primary and secondary. Press ENTER
• Press RIGHT ARROW to continue
• Select NO for proxy, press right arrow.
• Press right arrow again and select SAVE AND CONNECT.
Primary DNS 8.8.8.8 and secondary 8.8.4.4
• Press the HOME button on the remote commander while the unit is ON.
• Press the LEFT ARROW until you select the SETUP icon.
• Press the DOWN ARROW until you find the NETWORK SETTINGS
• Press ENTER (Middle button on the directional circle with arrows).
• Select INTERNET SETTINGS, press ENTER.
• Select WIRELESS, press ENTER.
• Select MANUAL REGISTRATION or ADD A NEW ADDRESS then Manual, press ENTER
• Verify that it has the SSID (name of your network) press the arrow to the right to continue.
• Press arrow to the right to skip encryption type (WEP, WPA, etc) since it should already have an option selected.
• Press arrow to the right to skip password entry.
• Select MANUAL or CUSTOM, press ENTER.
• Select AUTO for IP address setup, press arrow to the right to continue.
• Select SPECIFY for DNS settings, press ENTER.
• Enter DNS primary and secondary. Press ENTER
• Press RIGHT ARROW to continue
• Select NO for proxy, press right arrow.
• Press right arrow again and select SAVE AND CONNECT.
Written by a customer while visiting sony.com
Posted by: kahuna117
Verified Purchase:Yes
Hands down the worst Sony product I've ever owned! Got it because of WiFi, for our daughters room. Could only get it to work, briefly, hard wired to the router. Over 10 hours invested into trying to get it to work! Sony customer service was no help. Have never had a problem with my LG or Samsung WiFi blu-ray working or hooking them up! Returned it for a different brand.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, January 11, 2015
Hi kahuna117,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
Written by a customer while visiting sony.com
Posted by: Pbfoot88
Verified Purchase:Yes
Can't go wrong with Sony DVD players! Great apps too.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: klh2104
Verified Purchase:Yes
it does just what I want it to do.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Not great as I have already experiences problems!
on January 7, 2015
Posted by: WebsterDM
Verified Purchase:Yes
Right out of the box it would skip a track or two about a 1/3 of the way thru a dvd. I used a dvd disk cleaner to clean it and from then on it seemed ok. I just do not think it should have skipped like that when it was brand new. When I use wireless to do an instant video on Amazon, it stops part way thru the show and sometimes locks up or blanks out for a moment before going on. I have an older Sony dvd player that has never had this problem with Amazon. I have always thought Sony was great and own a Sony tv also, but my friends are recommending that I get Samsung products in the future.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, January 11, 2015
Hi WebsterDM,
Please make sure that the player has the latest firmware.
You may also try resetting the player.
1. Reset the unit to Factory Default Settings.
SETUP > Resetting > Reset to factory default setting > All
Settings
2. Refresh Internet Content
Setup > Resetting > Initialize Personal Information.
3. Go to VIDEO > Internet video.
Thanks.
Please make sure that the player has the latest firmware.
You may also try resetting the player.
1. Reset the unit to Factory Default Settings.
SETUP > Resetting > Reset to factory default setting > All
Settings
2. Refresh Internet Content
Setup > Resetting > Initialize Personal Information.
3. Go to VIDEO > Internet video.
Thanks.
Written by a customer while visiting sony.com
Posted by: 5catlover
Verified Purchase:Yes
I bought the Blu-ray player, Model BDP-S3200 on 9/1/14 and just loved the Wi-Fi features to stream movies, TV shows, etc. and it was so easy to set-up. It worked perfectly until 1/1/15, exactly 4 months after purchase, it stopped working at all. The disc drawer won't open and the player does not respond to the remote even after new batteries have been installed. I tried calling the Sony service number, and punching the menu numbers called for and was disconnected. I called right back and was told my call didn't got through, try again later. Most of my electronic purchases have been Sony products, so I am very disappointed with the product and lack of service..
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, January 10, 2015
Hello 5catlover, thank you for your message. In regards to your concerns, to troubleshoot your remote control check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/29977. If the drawer does not or eject the disc, please check this link: https://us.en.kb.sony.com/app/answers/detail/a_id/30451. For connectivity issues, better to check this link: https://us.en.kb.sony.com/app/answers/detail/a_id/49652.
Written by a customer while visiting sony.com
Posted by: cjbsr
Verified Purchase:Yes
Not impressed at all with this player..I have to re-boot it a few times every week to get it to turn on.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, January 10, 2015
Hello cjbsr, thank you for your message. That is unfortunate you are experiencing some difficulties with your SONY Blu-ray disc player. To troubleshoot your unit, check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/49730.
Written by a customer while visiting sony.com
Posted by: wkhammer
Verified Purchase:Yes
I was looking for a DVD player, was thinking about a Roku or one of those Amazon Fire sticks. Ended up with this DVD/BluRay combo that offers all of the popular internet services. Can watch Netflix, Amazon, MLB Network, YouTube, etc -- hundreds of options, including Pandora. I'm glad the salesperson showed me this product.
I would recommend this to a friend!
Written by a customer while visiting sony.com