Customer reviews from Samsung US
Samsung - Galaxy S II 4G Mobile Phone - Black (AT&T)
Average customer rating
4.7
(719 Reviews)
Rating breakdown 719 reviews
5 Stars
594
4 Stars
90
3 Stars
14
2 Stars
10
1 Star
11
95%of customers recommend this product.
(
644 out of
677)
Customer Reviews for Samsung - Galaxy S II 4G Mobile Phone - Black (AT&T)
Customer Rating
4
Hardware Problems
on May 24, 2012
Posted by: SpRi7e
from Pottstown, Pa
Expertise:Expert
This is my first and only review of this product, just to share out to be aware of the mass amounts of hardware problems I've received. Currently, I am saved that I have recently bought another extra battery with a wall charger that actually charges the battery with no USB connection to the phone needed. The reason why I'm glad is because this is my SECOND Samsung phone that within a year, the USB connection has failed on me rendering in a nearly useless phone. My phone CONSTANTLY had problems with the connection from day 1 along with other minor problems. I had another period of time where it said was ALWAYS charging when I didn't have it connected which at least my phone worked. Then I had a two day period where it went crazy saying every 2 seconds that the phone was charging, then not charging when it was never plugged in resulting in the phone locking up completely. For 2 months, I couldn't even start my phone up unless it was connected to a charger as it would always say it was dead even if it had full battery once started. Besides those HUGE factors that although were 'standable', the problem with the USB port finally stopped working on me completely pretty much destroying my expensive half year old phone. To make this unbiased, I will say the features of the phone, and performance of it is OUTSTANDING. The speed is top notch, amazing camera/video recorder, it is a perfect size (although a better screen resolution would have been cool), and it was extremely customizable. I just wish I didn't get sold a defective phone destined for failure and am extremely displeased with Samsung's quality of the phone hardware itself.
Pros: Built-in speakers, Bright display, Durable, Lightweight, high res. camera/video
Cons: Poor quality, Not high def, Did not meet expectations, phone constantly had problems, usb connection died within a year, screen very detrimental, tons of hardware problems, software was glitchy
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on June 26, 2012
Posted by: ms3167
great phone needs usb audio output other than that would recommend to anyone
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on October 10, 2011
Posted by: ItsMeagain
Superb. Still more to be explored...Got it after so much of wait ...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and Furious
on October 19, 2011
Posted by: WhiteNebula
Amazing phone. There is a huge difference in performance between Galaxy S II and the previous S.
Pros: everything!
Cons: so far I saw just one little thing that bugs me over the previous S. The sensor detecting when your face is close and turning off/on the display during call is very slow here - it needs about 2sec to lit the display on.
And one more cons - there is no cap/sliding door for the usb port (data/charge) - it's open all the time.
Pros: everything!
Cons: so far I saw just one little thing that bugs me over the previous S. The sensor detecting when your face is close and turning off/on the display during call is very slow here - it needs about 2sec to lit the display on.
And one more cons - there is no cap/sliding door for the usb port (data/charge) - it's open all the time.
Pros: Bright display, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
power hungry
on October 19, 2011
Posted by: pounder
from The tundra
Expertise:Intermediate
I use my phone in compressed periods of time. The last 2 phones i have owned base charging at night did the trick. I now own 2 extra batteries and a car charger, plus i am contemplating another wall charger with a converter which really is a must. Love the features but when I find a 4G lte with 8 hours this baby is toast and I don't care who makes it. Can you say apple i5.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: battery, more speed
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Super Fast - Overall Excellent Phone
on October 20, 2011
Posted by: jelo18
from Tacoma, WA
Expertise:Intermediate
Love this phone so far - even downloads content than my PC connection. The display is second to none and movies / videos look amazing on this thing!
The dual core processor allows this thing to open / close apps at lightning speeds, surfs the internet like a wired cable connection, and streams live video with ease.
Overall, the ONLY downside to this phone is the battery life - though this is my first smartphone so I don't have anything to compare it to in the past. But I've experienced 20-30% battery life loss within 30 minutes of use.
Pros: Bright display, Realistic color, Lightweight, fast, excellent apps
Cons: low batter life
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on October 23, 2011
Posted by: Pmshop
from N Charleston, SC
Expertise:Intermediate
I upgraded from another brand of phone that was excellent retrieving and sending emails. The Samsung Galaxy S II is not quite as good, but proved to be very efficient in adding email accounts. The camera and video are outstanding. The phone is very fast and well built. And last but not least, the screen is absolutely gorgeous.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: battery cover could be stonger
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 24, 2011
Posted by: Gsjj51104
from Orlando
Expertise:Intermediate
One of the Best Phone's I ever Own, my only feedback to Samsung is for a better screen Resolution
Pros: Bright display, Realistic color, Lightweight
Cons: better screen resolution
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US