Customer reviews from Samsung US
Samsung - Galaxy S II 4G Mobile Phone - Black (AT&T)
Average customer rating
4.7
(719 Reviews)
Rating breakdown 719 reviews
5 Stars
594
4 Stars
90
3 Stars
14
2 Stars
10
1 Star
11
95%of customers recommend this product.
(
644 out of
677)
Customer Reviews for Samsung - Galaxy S II 4G Mobile Phone - Black (AT&T)
Customer Rating
5
Awesome Product.
on October 9, 2012
Posted by: FigueJ03
from Palm Bay,Fl
Expertise:Expert
Samsung does it again. Easy to use, good overall design.
Pros: Built-in speakers, Bright display, Realistic color, Lightweight
Cons: Not high def
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
VERY GOOD, BUT...
on October 13, 2011
Posted by: dedapr
from San Diego, CA
Expertise:Intermediate
Most if my impressions of the G II are excellent. I especially like glass on the touch screen that doesn't show finger prints nearly as much as other phones. The phone is thin and feels good.
But the cons are:
On/Off button is opposite the vol control making it rather awkward to use the on/off button w/out pressing the volume. The ph operation requires quick pressing the on/off many times a day. Often I will inadvertently set the volume to near 0 making it almost silent when the ph rings. This is a terrible design and I noticed it the 1st time I saw the ph. Still may return the S II because of this. Trying to get used to it, but w/out good results yet. The volume button is in the right place, but the on/off should have been located on the top of the ph.
QWERTY Keyboard buttons are way to small for my fingers. I can not type of it at all even in landscape mode! The 3X4 Samsung kybd is the only one I can use at all, and being of the multi-tap "ph kybd" pad style it is slow to use. Maybe I can find a 3rd party kybd app that will work for me, but so far no success.
No way to delete bookmarks w/ out using a 3rd party app. In Froyo you could, it may be a glitch in Gingerbread rather than in the S II.
No way to add notification tones. The ones included I don't care for much.
I don't mind the ph shipping w/ so many un-wanted apps pre loaded. But what bothers me is lot's of unwanted / un-used apps are running whenever I use the ph. (+20). They can be stopped, but there are so many it takes more than 5 minutes to manually do it & requires constant checking of the "running apps"..
Instruction manual lacks a bit. For example you can tap menu to check your open windows. The manual says to tap the upper right corner of the window to close it. What it doesn't tell you is you have to have 3-5 open windows for this to work! Very frustrating after trying to close my un-wanted windows for 3 days!.
Pros: Built-in speakers, Bright display, Durable, Realistic color, Lightweight
Cons: as mentioned above
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on February 5, 2012
Posted by: Mkaleokalani
from Cypress, TX
Expertise:Intermediate
This has to be the worse phone I have ever had. I have more problems. My phone is constantly freezing up. When I receive a call and try to answer it, the slide does not work that I end up missing many calls. I just signed a contract and now I am stuck with it due to the fact I do not want to put out anymore money on a phone. When it turns on, it freezes up that it just makes me want to scream. I will not buy another galaxy. I would of never bought this one if I would of known how much trouble it would give me.
Pros: Lightweight
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
fast processor
on December 13, 2011
Posted by: slipperyhands
Expertise:Intermediate
Very fast processor, great computer, but when I needed repair the only place is Samsung and had to do without the phone for 2 weeks.
Pros: Bright display, Realistic color, Lightweight
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
iPhone Killer!!
on December 17, 2011
Posted by: waterfrost
Expertise:Expert
This phone is one of the best. I think it really does kill the iphone. The performance is great although when i first used it, it was slow and lagged a little bit. Now it's fast and speedy. The price of course is a little above average for a new phone, but with an exynos processor and all these top quality material thats its made of its well worth that much.
Pros: Inexpensive, Lightweight, Bright display, Durable, speedy, android, 4g capable
Cons: lag
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 20, 2011
Posted by: lvartist
The phone has met my expectations. Great display. Easy to use. Fast connections. Great wi fi.
I only wish that it had some kind of blinking light to indicate new messages. Also, the battery life needs improvement.
Pros: Bright display, Realistic color, Lightweight
Cons: no blinking light to indicate messages/emails, battery life not great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Just Okay
on December 20, 2011
Posted by: Beckas2
As a former Blackberry user, I was hoping for a phone that could do everything my BB could and more. Unfortunately, this is not the phone to do that. Unlike the Blackberry, it automatically deletes emails from the server when you delete them from the phone. Likewise, it deletes emails from the phone when they are deleted from the server. Also, unlike the Blackberry, it cannot sync Outlook Notes and Tasks, so the Memo and Tasks icons are just that--icons. I can type directly onto the phone, but it won't update in Outlook and vice versa.
Speed is great and games work well. The keyboard is a bit difficult, but that's probably just a learning curve. The voice recognition software works very well for composing emails. While I enjoy using the phone, it has some serious flaws for a business user like myself.
Speed is great and games work well. The keyboard is a bit difficult, but that's probably just a learning curve. The voice recognition software works very well for composing emails. While I enjoy using the phone, it has some serious flaws for a business user like myself.
Pros: Built-in speakers, Bright display, Durable, Lightweight
Cons: Did not meet expectations
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent machine with lacks perfect presentation
on November 30, 2011
Posted by: adnan4u
I am a long time user of Apple and have moved recently to Samsung, just based on the powerful machine Galaxy S II is. I am disappointed for the fact that the machine does not have a smooth and ease of use feel to it. Simple stuff like adding a contact number to favorites is a night mare and can't be done, rather you have to add the entire phone item of that contact to the favorite which beats its purpose. The idea is you would just call either mobile or home number of a specific person not every single number. Simple stuff like that is a breezier in iPhone. But surely a great machine.
Pros: Inexpensive, Lightweight, powerful machine, customizable
Cons: Too big, Did not meet expectations, tedious
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US